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"The place was a building site,no one available. Had to make alternative last minute accommodation booking elsewhere"

"Could not get hold of the owner. Eventually after 9pm she answered her phone, promised to make a plan to meet up and hand over keys, and then nene answered my calls from that day forward So NO I did not actually get to stay at the place and I want a complete refund as I now had to risk to find a place to stay late at night, with a child and dog in tow Explain that"