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"1. Safe, helpful staff. 2. sargassum smelled "

"All the staff was extremely helpful. Jayaire, the bartender in the lobby area was amazing. He came up with a special drink for us and it was a hit with several guests that asked what we were drinking. Other bartenders were not interested in learning it so we went elsewhere when he left daily at 5. He was amazing and made our trip even better. Best bartender!!"

"The front counter lady was very friendly and hrlpful. I’m grateful for this choice ad it was a last minute booking "

"Got stuck in STT a couple of nights when flights were cancelled due to Hurricane Erin. Staff were very courteous and accommodating, even as they were at work during a Cat 5 instead of at home with their families. Parts of the island flooded and were without power, but the Emerald Beach Resort had a generator and felt very safe. The restaurant and bar were delicious, and we even got a chance to walk the beach and play in the pool after the storm passed. Conveniently located near the airport was a plus for those in our party flying standby. "

"Our flight got cancelled at Airport and Windward Passage was there to save the day. Rooms were simple, yet clean. Staff was very caring and although the neighborhood was decent, the property was helpful. "

"Great property for the money!"

"The bed comfort was excellent. Ambiance of this property was remarkable !"

"The Ritz always does an amazing job of putting their best foot forward. Right away you could tell that the staff was trained to give all guests undivided attention and courtesy no matter who they were from the gardeners and landscapers to the managers. The facilities where carved into the natural topography in the back of a bay surrounded by mountains... just gorgeous! We had an amazing room where it was said that Supreme Court Justice Clarence Thomas once stayed. There was a window in the hallway with such an amazing view... i could have spent my whole trip staring out the window at the electric blue water and Island of St. John in the distance. This was a big facility and getting around often ment planning or walking a bit. Food: we stayed on the club level and the club provided most meals from the hotel. And it was beautiful if not always the most tasty. We ate at the residence's restaurant once and found it just ok. But we never at at the beach resturant or the main resturant which i attempted to and couldn't be seated. Seems odd that you have a captive group at your hotel and can not accommodate everyone at the main restaurant. We ended up having room service. Good thing we were club level or it would have been alot more room service. Sargassum is a seedweed problem in the Atlantic Ocean this year in particular. The Ritz makes a real effort to keep it clean. The bed was amazing! Feather topper and thick down comforter. "

"Me gustó es súper tranquilo"