Free daily continental breakfast
Check availability

Reviews of Quality Inn South Boston - Danville East

2.5 out of 5
Quality Inn South Boston - Danville East
2001 Seymour Drive, South Boston, VA

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 296 reviews" "
Rating 8 - Good. 84 out of 296 reviews" "
Rating 6 - Okay. 44 out of 296 reviews" "
Rating 4 - Poor. 29 out of 296 reviews" "
Rating 2 - Terrible. 37 out of 296 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Zach

It was good for an overnight stay
Stayed 1 night in Apr 2024

4/10 Poor

Mylene

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Toshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn at South Boston Team on 26 Feb 2024
Thank you for taknig time to leave yourr feedback Toshia.

4/10 Poor

Rick

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was a horrible room. The draft from the front door was so terrible that thanks to the housekeeping staff they provided me with extra towels that I could put not only on the floor for the cold draft but I also had to use a towel to place between the door frame and the door to minimize the frigid cold air draft. BTW the accompanying restaurant where I ate. I've experienced better high school cafeteria meals. Oh, and don't be fooled by the false advertising of the continental breakfasts. I stayed Friday and Saturday. I didn't exercise my right to breakfast on Saturday but I was informed that there was no breakfast on Sundays even though they advertise this on their website and even in their breakfast room in the hotel. Not to mention a very poor attitude when I brought this to their attention. Caveat emptor. Buyer beware. Highly not recommended.
Stayed 2 nights in Feb 2024
Response from Quality Inn at South Boston Team on 26 Feb 2024
Rick we apologize for your experience. We take such matter very seriously. Rest assured we have taken action to address the issues to make sure we provide high customer service. We hope you give us chance to serve in future.

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Virginia Quality Inn Reservation #: 37810602 2/8/24-2/11/24 My stay and its conditions were deplorable. I am requesting a full refund. The first room given (room 108) was filthy, had a large roach crawling on the wall, had a dead roach in one of the refrigerator compartments, the phone was dead and did not work. I called the front desk and was told by the clerk he found that hard to believe and I told him I had pictures. The clerk changed my room to room 120 the conditions of that room were also dirty and raggedy, the toilet seat was filthy, I know this because I cleaned it with the wet wipe and it came clean (have before and after photos), the walls were filthy, the ironing board cover was filthy, The chair cushion was filthy and the shower head was not properly connected to the wall. I was told I would be getting a handicapped room as I am a senior service-connected disabled veteran, the room was not handicapped and stepping into the tub to shower pose a potential fall risk. This horrible stay aggravated my anxiety, I didn’t sleep well and after seeing those roaches I was not able to eat the food there that was provided free of charge or sold. Pictures are available upon request.
Stayed 3 nights in Feb 2024
Response from Quality Inn at South Boston Team on 13 Feb 2024
MargaretWe apologize for the experience you had. We will investigate this and will be in touch with you

2/10 Terrible

Katie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this property
Very outdated, unclean room. There was a sizeable gap under the door that was letting in air and who knows what else, the bed was uncomfortable. We found a large bug in the bathroom. Paint is peeling off the door. We will not book this property again.
Stayed 1 night in Jan 2024
Response from Quality Inn at South Boston Team on 5 Feb 2024
Katie, we apologize for the experience. We have taken note of your stay and addressed it with housekeeping and maintenance team. We take pride in providing comfortable stay and we apologize for not meeting the expectation.

6/10 Okay

Jacob

Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Tzlil

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean. We did receive a room where the lever to operate the bath/shower was loose from the wall. I didn't like that towels were replaced every 3 days. Other than that our stay was fine.
Stayed 9 nights in Jan 2024
Response from Quality Inn at South Boston Team on 5 Feb 2024
Tzill, thank you for taknig time in leaving review. We have made note of towel replacement and will address with the team.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Princess

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was highly dirty and not aafe. Doors did not lock
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Terry

Business traveller
Liked: Amenities, property conditions & facilities
This hotel is my go to place when I am staying in South Boston Va. The staff is efficient and friendly, especially Stacy who makes you feel at home instead of a business trip.
Stayed 2 nights in Dec 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Rhonda

Liked: Staff & service
Very upbeat staff large parking lot
Stayed 1 night in Dec 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Kelly

Stayed 1 night in Dec 2023
Response from Customer Care Team on 30 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Nkosi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Austyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the bathroom, specifically the shower, was a little grody. Not dirty, just chipped in many places. Also the hairdryer didn’t work.
Stayed 1 night in Dec 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet. I loved it! Staff was nice n friendly. Will stay there again. Thanks!
Stayed 6 nights in Nov 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

AUNDRA

Liked: Cleanliness, staff & service, amenities
Large quiet room with both microwave and fridge. Open closet. Bed was too firm compared to what I am used to sleeping on. Overall, it was okay.
Stayed 3 nights in Nov 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Thad

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in staff friendly
Stayed 1 night in Nov 2023
Response from Quality Inn at South Boston Team on 11 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn South Boston - Danville East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Margie, Aylett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for this trip. Had TV problems which were resolved on timly fashion. Disappointed could not het room on first floor.
Stayed 1 night in Oct 2023
Response from Team at Quality Inn South Boston - Danville East on 4 Dec 2023
Thank you for taking time to leave your review. We apologize for issue with TV and we are working to resolve with other vendor. Also sorry that we could not accomodate you on first floor as on that date we were full

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Overall a nice and quiet place, very friendly staff.
Stayed 1 night in Oct 2023
Response from Quality Inn at South Boston Team on 26 Oct 2023
Thank you for taking time to leave review.

2/10 Terrible

Dannetta

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
Room and bathroom extremely dirty, bugs, knats, and the beds made a drum noise every time you moved! Not worth the room cost at all. The pictures online were misleading. Front desk stated all the beds in every room were like this. Afraid to take a shower.
Stayed 1 night in Oct 2023
Response from Quality Inn at South Boston Team on 26 Oct 2023
We apologize for your experience. We will definately look into the miss that happened from our end.

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my first time staying at Quality Inn. I have no complaints. Will definitely stay here again. Front Desk (Mandy and Janet) Very friendly and helpful. Housekeeping doing an excellent job. Tonya (Head Housekeeper) is very friendly and professional. The complimentry breakfast was very good and set up nicely. Thank you to all staff. Excellent Job! Sincerely Deborah Whitaker
Stayed 1 night in Oct 2023
Response from Team at Quality Inn South Boston - Danville East on 12 Oct 2023
Thank you for taking time to leave review. We are glad you had good stay.

6/10 Okay

GARY, Wake Forest

Travelled with family
Liked: Staff & service
Tv remote did not work - shower faucet needed repaired - room was not clean
Response from Quality Inn at South Boston Team on 4 Oct 2023
Thank you for taking time to leave feedback. We regret to address your issue during your stay. We have made note and we will take appropriate actions for future stay. Please consider our sincere aplogy for the inconvinience.

8/10 Good

GARY, Wake Forest

Travelled with family
Room was not clean - Remote for TV did not work the volume - TV would not turn off showing blue screen all night - shower water faucet was loose and not working well - staff was pleasant
Stayed 1 night in Sep 2023
Response from Quality Inn at South Boston Team on 4 Oct 2023
Thank you for taking time to leave feedback.

6/10 Okay

Kelli

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low expectations
The pool was green with a couple broken chairs around it. The shower was dirty and the faucet had splatter left from the previous guest. The in room coffee make was growing mold. We had low expectations but come on… at least wipe things down!
Stayed 1 night in Sep 2023
Response from Quality Inn at South Boston Team on 15 Sept 2023
Thank you for taking time to leave review. We apologise for the experience. Rest assured we are going to take corrective measure to address the issue with the staff and make sure it does not happen in future.

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked the room last minute but room smelled heavily of cigarette smoke. The tub was cracked so when you showered you had to stand at the very back of the tub. Overall needed a huge update.
Stayed 3 nights in Sep 2023
Response from Quality Inn at South Boston Team on 15 Sept 2023
Thank you for your time to leave review. We truly apologize for your experience with the smell of smoke. Rest assured we are going to work with the staff and address the issue mentioned

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Els

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Room was decent and staff was really nice and accommodateing. Was able to get a room an additional night easily
Stayed 2 nights in Sep 2023
Response from Quality Inn at South Boston Team on 11 Sept 2023
Els thank you for taking time to leave review. We are glad that you had pleasant stay. We will share your feedback with staff as well.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay
Friendly Service, Good restaurant attached to the Hotel and little worn be eveything worked.
Stayed 2 nights in Aug 2023
Response from Quality Inn at South Boston Team on 11 Sept 2023
John thank you for taking time to leave review. We will take your feedback to make improvements at the hotel.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
The folks that manager the hotel are friendly, I have stayed there over the last 4 years for the IMSA race at Virginia International Raceway. It has continued to go down hill, they do their best but for almost $500.00 for 2 nights and 30 miles away it is over priced.
Stayed 2 nights in Aug 2023
Response from Quality Inn at South Boston Team on 11 Sept 2023
We apologize for inconvinience. The price of the hotel was mix of supply and demand in the area.Hope to see you in future.

6/10 Okay

Matthew

Liked: Staff & service
In serious need of updating
Stayed 1 night in Aug 2023
Response from Quality Inn at South Boston Team on 11 Sept 2023
Matthew, thank you for leaving review. We are working on making updates based on your feedback.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 24 Aug 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Sloppy appearance and attitude of person on duty . TV didn’t work in spite of instructions from the night clerk. Table lamp on floor was the final touch.
Stayed 1 night in Aug 2023
Response from Quality Inn at South Boston Team on 18 Aug 2023
We apologize for your experience. We will look into this matter and make sure things are corrected.

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Customer Care Team on 18 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Our Stay
We enjoyed our stay. The staff was really friendly and accommodated us well. The Cleaning Staff was Outstanding. The only Complaint I have was there was No Working In-Room Telephone.
Stayed 10 nights in Aug 2023
Response from Quality Inn at South Boston Team on 18 Aug 2023
Thank you Juanita for taking time to leave your feedback. We will work on phone issue to make your experience better.

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying there!
Stayed 1 night in Aug 2023
Response from Quality Inn at South Boston Team on 7 Aug 2023
Thank you for Sally for taking time to leave review

10/10 Excellent

Silas

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jul 2023
Response from Quality Inn at South Boston Team on 24 Jul 2023
Silas, thank you for taking time to leave your feedback.

2/10 Terrible

LISA

Stayed 1 night in Jul 2023
Response from Quality Inn at South Boston Team on 24 Jul 2023
Lisa, thank you for taking time to leave your feedback. We will look into your experience and will work on improving future experience.

4/10 Poor

thomas

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
1960's style open..well worn..painted over multiple times, very old and dirty carpets, assortment of individuals around the property wandering..large cockroaches around premisis, wasnt cheap ..so I was disappointed it was a $65 dollar hotel for $135
Stayed 1 night in Jul 2023
Response from Quality Inn at South Boston Team on 24 Jul 2023
Thomas, thank you for taking time to leave your feedback. We are taking your feedback very seriously and will improve based on your feedback to improve future experience.

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff but I will not stay here again.
Staff was very friendly and polite. The room was absolutely disgusting. Smelled like mild/mildew as soon as we opened the door. If we had not been driving for 8 hours with 2 small children i would have demanded my money back and found a different hotel. Unfortunately i could not afford to. Would have spoken to staff if i thought it would have gotten me anywhere. Both small babies and myself woke up with bad congestion due to the mold/mildew. The carpet felt damp but at the time i assumed it was because the a/c was running and it was just cold. The beds were the same. The smoke detector was pulled out of the wall as well. Didnt think to grab photos.
Stayed 1 night in Jul 2023
Response from Team at Quality Inn South Boston - Danville East on 12 Jul 2023
Richard, We truly apologize for your experience. We are going to look into this matter and take appropriate actions with the team member assigned to that room.

6/10 Okay

Shayne

Travelled with partner
Liked: Cleanliness, staff & service
Room was acceptable, bed was comfortable but made a metallic drum sound when I shifted my weight. The room had been smoked in by the previous occupants.
Stayed 2 nights in Jul 2023
Response from Quality Inn at South Boston Team on 10 Jul 2023
Thank you for taking time in leaving review. We will look into the matter you have mentioned and take appropriate action.

10/10 Excellent

Carole J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Quality Inn at South Boston Team on 10 Jul 2023
Thank you for taking time to leave review.

2/10 Terrible

JOHNNY

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We checked in after a long drive. We stayed for 40 minutes before deciding to leave for another hotel. Room was dirty and very run down. All we could smell was weed. Beds were horrible. Tub felt like it was about to fall in a hole. I didnt feel it was a safe environment for my family. Would never recommend this place.
Response from Quality Inn at South Boston Team on 10 Jul 2023
Thank you for taking time to leave review. We apologize the experience you had. Rest assured we take this matter very seriously and will look into this matter.

2/10 Terrible

TAMMY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like your advertisement, dirty, smelled like smoke, could not stay in the room. My money was wasted, we chose to drive 4 hours home and not stay in the room.
Stayed 1 night in Jun 2023
Response from Quality Inn at South Boston Team on 29 Jun 2023
Tammy, we apologize for inconvinience and not meeting your expectation. We will look into this matter and take corrective actions

2/10 Terrible

Rhonda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was absolutely nothing to like about it
Stayed 1 night in Jun 2023
Response from Quality Inn at South Boston Team on 27 Jun 2023
We apologize for your experience. We will look into this matter more and hold the team accountable.

4/10 Poor

Audria, Indian Head

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled terrible (musty and urine smell). There was a huge stain on the comfortable. I had to ask that the bedding be changed. I wouldn't stay here again.
Stayed 2 nights in Jun 2023
Response from Quality Inn at South Boston Team on 27 Jun 2023
We apologize for the experience. We are going to take this feedback to the appropriate team and get this addressed

10/10 Excellent

Delois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Quality Inn at South Boston Team on 27 Jun 2023
Thank you for your feedback.