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Reviews of Quality Inn & Suites South Bend Airport

2.5 out of 5
Quality Inn & Suites South Bend Airport
4124 Lincoln Way W, South Bend, IN

Reviews

7.6

Good

Rating 10 - Excellent. 179 out of 626 reviews" "
Rating 8 - Good. 237 out of 626 reviews" "
Rating 6 - Okay. 100 out of 626 reviews" "
Rating 4 - Poor. 68 out of 626 reviews" "
Rating 2 - Terrible. 42 out of 626 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Yolanda

Stayed 1 night in May 2024

6/10 Okay

Carl

Travelled with family
Liked: Staff & service
The pool looks iffy and the exercise room has machines out off
Stayed 1 night in May 2024

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk clerk was rude and unbathed.
Stayed 1 night in May 2024

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for a quiet place to stay in the area. Wouldn’t hesitate to book a reservation next time I’m in the area!
Stayed 1 night in Apr 2024

4/10 Poor

Meredith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean, but older property. Everything was well cared for, and tidy, but it's an older pool, etc.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie, Shullsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient with reasonable prices. Wish the TVs were a little larger than just 32 inches.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I can park my car on the property and was reassured that there are cameras in the parking area so my car should be safe until I return after 8 days..
Stayed 1 night in Apr 2024

10/10 Excellent

Rosalyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms smell very good and I slept very comfy.
Stayed 1 night in Apr 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service
The staff were very nice but a bit understaffed and stressed out. The hotel was in a nice condition but there seems to be some transient people staying there. They caused no problems. My room was never cleaned by the cleaner , probably cause of understaffing. The staff were very nice though and accommodating. They tried very hard to get whatever I needed.
Stayed 2 nights in Apr 2024

8/10 Good

Duncan

Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had made a last minute reservation due to our first hotel not having a working pool, they were very accommodating for the last minute reservation. Unfortunately, the pool here wasnt working either but I did not fouble check before the booking so its my faukt not the hotels.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lucinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I did not stay this weekend because I stayed last weekend at this motel. I booked this weekend in error and the management would not work with Expedia to cancel my reservation and return my money. The pool is closed but still advertised on the website. I wonder if the homeless are being housed here, because people in the dining area had poor personal hygiene. I work with the homeless weekly in my volunteer position, so I recognize the smell of someone who has not showered in quite a while.
Stayed 1 night in Feb 2024

4/10 Poor

Chloé

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Wasnt the nicest. Our first room... we found dirt, stains and hairs everywhere. I think there were dead bed bugs in the sheets too! its the first thing I always check for. I immediately went downstairs and they gave us a new room. There is a musky smokey smell throughout the halls. Lights randomly turned off an on. Wouldnt recommend staying here.
Stayed 1 night in Feb 2024

6/10 Okay

Lucinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Area has changed significantly since I last was here. I do not like to be concerned about whether or not my vehicle will be intact when I am ready to leave, or be there at all.
Stayed 1 night in Feb 2024

8/10 Good

Frank

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Eric

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean
Stayed 1 night in Jan 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, everything was clean. Water pressure was poor, temperature was good. Property needed snow plowing for over 20 hours. Was very deep snow, almost missed the exit on the way out.
Stayed 2 nights in Jan 2024

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service
Bad shower
Shower didn't work properly in 305. Breakfast was awful no selections
Stayed 1 night in Jan 2024

8/10 Good

Jackelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and breakfast was good.
Stayed 1 night in Dec 2023

8/10 Good

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok if your not into all the perks.
It was a great price. The perks were'nt the best. Wifi spotty and TV was terrible. It kept cutting in and out. If your staying for just a bed and a place to stop. Its ok. But the other stuff, don't bother.
Stayed 1 night in Dec 2023

10/10 Excellent

jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Michael

Stayed 1 night in Dec 2023

4/10 Poor

June

Business traveller
Disliked: Room comfort
Seems like rough side of town. People being loud every night. Whole floor smelled like weed. Card error every day for my door. Breakfast missing items every morning.
Stayed 5 nights in Nov 2023

10/10 Excellent

Riley

Stayed 1 night in Nov 2023

8/10 Good

pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice property, close to Airport
very nice staff, quick airport pickup - my only complaint was that I requested a 4:45 AM airport shuttle, went to the lobby early, waited and waited for staff, no one ever showed, there was a sign on the desk saying "be back soon"- some nice guests drove me to the airport instead.
Stayed 1 night in Nov 2023

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice, clean motel. Pick up at airport was quick and very convenient with nice driver. I got 9:00 pm food at 7-11 beside parking lot. Unusually good sandwich and, again, extremely nice, helpful lady. For the convenience and money, I am very pleased
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. I was able to relax comfortably.
Stayed 1 night in Oct 2023

6/10 Okay

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tracey

Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isabella Rocks! (Front desk petson)
The person who checked me in (Isabella) was great. I actually have two separate resaverations covering three nights and she ensured that i did not have to change rooms. This made the experience at the hotel very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brian, New London

Travelled with partner
Liked: Staff & service, property conditions & facilities
A quiet place to spend the night.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel!
Room was clean, warm, great location, good breakfast, convenient location, staff friendly. Elevator a little shaky, but all in all, would stay here again.
Stayed 1 night in Oct 2023

4/10 Poor

Dan

Disliked: Staff & service
The shuttle driver from the airport took 45 min. After repeated calls there was a shift change. The new girl was pleasant and responsive
Stayed 1 night in Sep 2023

8/10 Good

Brooke

Liked: Staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
Entire facility stunk
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

4/10 Poor

Megan

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

ASHLEY

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, there was no one at the desk and a sign saying they were assisting another guest and would be right back. We waited for 20 minutes and then the front desk person arrived and said “Sorry, I’ve been at the stadium.” So he wasn’t even on site. When we got up to the room they gave us, I immediately found sheets that were dirty and had not been cleaned between guests, the bed was just made to cover it up. We received a new room and while it appeared to be clean, there were cigarette holes in the sheets and the towels were all stained. We will not be staying at a “Quality” In again.
Stayed 1 night in Sep 2023

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Day Stay in a room with out a view
This was not a good stay. Fire alarm covered with plastic bag, toilet ran all night, and the shower had no pressure and we had a view of the carport, not very exciting to look at. Room 214
Stayed 2 nights in Aug 2023

10/10 Excellent

Audrey, Dillon

Stayed 1 night in Aug 2023

8/10 Good

Brent, Buchanan

Stayed 2 nights in Aug 2023

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Comparing this location with the last 10 years of accommodations, this venue was the least clean, the least updated, and tied for the least customer friendly.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good in a pinch
I mean I paid $120 split two ways, wasn’t expecting much and basically got what I expected. Room smelled weird and window had a bunch of condensation. Sheets were stained. Staff was very friendly though. Good cheap place in a pinch.
Stayed 1 night in Aug 2023

4/10 Poor

FRED

Stayed 3 nights in Aug 2023

8/10 Good

Rose

Liked: Staff & service
I liked some staff's ability to be helpful, welcoming, friendly, and polite..Didn't"t like some staff for long, unnec
Stayed 2 nights in Aug 2023