Studio Suite, 1 King Bed, Accessible (Comm & Mobil, Accessible Tub) | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
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Reviews of Candlewood Suites Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Airport, an IHG Hotel
3916 Lincolnway W, South Bend, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 321 reviews" "
Rating 8 - Good. 108 out of 321 reviews" "
Rating 6 - Okay. 37 out of 321 reviews" "
Rating 4 - Poor. 26 out of 321 reviews" "
Rating 2 - Terrible. 19 out of 321 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 1 night in Feb 2024

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whenever I’m in South Bend I stay at candlewood, it’s close to my moms. It’s always clean, the employees are always friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and nice people running it!
Stayed 1 night in Jan 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet
Stayed 3 nights in Dec 2023

2/10 Terrible

Jachob

Stayed 4 nights in Dec 2023

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit my mom in south bend once a month and I stay here every time because I know it’s clean and the employees are helpful and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was super nice
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

6/10 Okay

Taura

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Curt

Stayed 1 night in Sep 2023

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Eileen, Deland

Liked: Staff & service
Convenient location for visiting Notre dame university. Room clean, big and adequate. Did not like the stronge smell of chlorine in lobby area from laundry. Thought price of room expensive considering they only clean rooms once a week (did not know this without asking).
Stayed 2 nights in Sep 2023

8/10 Good

Kevin

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Post Pandemic Stay
Cleanliness was a disappointment; it was surface clean only except the toilet and bath tub. A white towel wipe revealed visible dirt. I have stayed here before and didn't have this issue.
Stayed 2 nights in Jun 2023

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shari

Stayed 1 night in Apr 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Victoria Missin Bre'andin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Natividad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
??
Stayed 10 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Kayla

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Ching Yee

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I meet a homeless person in the lobby on the night I check in. Found many construction workers and Amazon guy went into the pantry to get coffee in the morning. That’s why there are many construction truck parked in the parking lot and leave early in the morning. Probably they are living in Candlewood. My friend checked in and open the room and found a woman living on the same room. They have to change room twice at the late arrival at 12:00am. It was so ridiculous!! Another friend found death cockroach inside bathroom! I will never come back Candlewood in South bend . It is the worst place I stayed in my life! Don’t go!
Stayed 8 nights in Jul 2022

6/10 Okay

jennifer

Travelled with family
Na
Stayed 4 nights in Jul 2022

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Jennifer

At the last minute they cancelled our reservation!! Overbooked!! I had reservation for 1 year. I know it was a cheaper rate than what they could get Because of billy Joel concert! Shame on you!!!
Stayed 1 night in Jun 2022

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice comfortable stay
Stayed 8 nights in Jun 2022

2/10 Terrible

Carnell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Management was horrible when I checked in the room smelled the bathroom was nasty as if it hadn’t been cleaned at all , when confronted the manger about it he shrugged his shoulders and the front desk clerk had to come clean it. 10/10 would never recommend
Stayed 1 night in May 2022

6/10 Okay

Jami

Liked: Staff & service
It’s Okay
The staff was nice. Saturday was a bit a mess as they where super busy due to the concert. The rooms were okay, housekeeping was not a strong point. We moved chairs and found food under them. I would have expected a little more with the price we paid. It appears that there are a lot of regular guest, I am guessing from construction/ electrical type workers.
Stayed 2 nights in May 2022

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had everything we needed for a comfortable stay. Thank you
Stayed 1 night in May 2022

4/10 Poor

Margaret

Liked: Cleanliness, staff & service, room comfort
The hotel is fine
Stayed 2 nights in Apr 2022

10/10 Excellent

kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mother lives in South Bend so when I go to South Bend I’m always looking for a good place to stay I will stay at candlelight again the service was excellent the Employees were excellent
Stayed 1 night in Apr 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staff was very friendly, bed was comfortable and the room was clean.
Stayed 2 nights in Mar 2022

6/10 Okay

Mary

Business traveller
Disliked: Cleanliness
Very disappointing
People were panhandling at the Hotel. I am disabled. There were no signs designating disability parking. On the ground there were faded blue painted wheelchairs indicating that it appeared to be “handicapped parking” there were no signs no posts to indicate the spot in front was in fact for handicapped. The cars that were parked in those spots none of them had placards and I don’t blame the people parking in those spots, there just wasn’t any signage. Last night we stayed at the LaCrosse WI, plenty of parking for all, the rooms were immaculate and the staff at LaCrosse were very kind. We continue to use Candlewood, but will never return to the South Bend site I didn’t feel safe and the parking was not acceptable.
Stayed 1 night in Mar 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average Stay
The stay was good, however didn't like the fact my credit card was already charged for the stay and was not allowed to pay cash. The purpose of requesting pay at the hotel is why I chose this location. Left for the evening once returned no parking we made up our parking space. Otherwise the stay was great.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Stayed 1 night in Feb 2022

8/10 Good

ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2022

10/10 Excellent

LuEllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was time well spent no noisy people on the same floor as you.
Stayed 1 night in Jan 2022

10/10 Excellent

Deirdri

Stayed 1 night in Jan 2022

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Kenneth, Mishawaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2021

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, room comfort
Don’t Stay Here!!
This room comes with a refrigerator that I needed to unplug at 2:30 a.m because of the noise. I was hardly sleeping anyway because of insect bites from the bed. It was a horrible night. When I checked out, I told the front desk person but he clearly didn’t care. Don’t stay here!
Stayed 1 night in Dec 2021

10/10 Excellent

kathleen

Stayed 1 night in Nov 2021

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and the hotel felt like a Four Seasons after the dump Super 8 we stayed in the previous night. Very clean and spacious rooms. Will be staying here again.
Stayed 1 night in Nov 2021

10/10 Excellent

Tammy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice rooms, not worth the hassle tho
The room was very nice..a few things missed, towel behind the door and kitchen sink not rinsed after cleaning. Staff was amazing for check in and out! However the reservation process was a complete disaster! I went thru Hotels.com reserved 4 rooms, requested to pay on arrival ( it was a choice on the site) Two weeks prior to arrival the hotel tried to charge my card for all 4 rooms! I spoke with 3 different members of staff over 5 days several times and received a different answer from each person each time! One charge was able to go thru and it was lost in cyberspace for 5 days! Then the morning we were to arrive my card was hit 5 more times for the $50 incidentals charge before we even arrived! Again I called and told them another card would be used upon arrival and it was still hit 2 more times! Lastly each person placed their own card/payment for the room before arrival so their would be no more mistakes, yet at 10:30pm when the last of our party arrived she was told there was no room for her, even tho she had an email confirmation as well as a receipt for payment. Fortunately she was able to get a room, but the entire ordeal with your facility and lack of consistency make this place a NEVER STAY HERE AGAIN!
Stayed 1 night in Nov 2021

4/10 Poor

tracy

Travelled with partner
Disliked: Cleanliness, amenities
This property was very expensive (I am sure due to being near Univ of ND) but it smelled like smoke in the entry and in the room. The conditioner in the shower was empty (didn’t realize it until i was IN the shower and couldn’t call the front desk). The dishes in the kitchenette were dirty and glass was broken. Highly overpriced for the quality of the hotel.
Stayed 2 nights in Oct 2021

2/10 Terrible

john

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We booked two rooms through Expedia when we arrived we were told Expedia had only reserved one room. that was not true since we had the receipt. the Woman who apparently owns the place was outright nasty to us. She claimed that since we booked through a "third party" she had no control over it and we were out of luck.
Stayed 3 nights in Sep 2021
Response from BOB on 9 Oct 2021
Hello John Thank you for sharing your opinion about your recent stay at candlewood suites, south bend, We would like to apologies about the confusion you had about two room vs one room, it is confirmed that you had one room with two beds, Thank you for staying with us