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"Clean room, great staff, bfast was a little limited..."

"I am extremely disappointed with my recent stay at Westgate. Upon arrival, the experience started off poorly due to a complete lack of available parking. While the front desk manager was courteous and helpful—explaining that we could text the front desk for assistance and request housekeeping as needed—the actual experience did not reflect what was promised. On our first day, we visited one of the pools and found the hot tub filled with children clearly under the posted age limit (signage stated 14+). This created an uncomfortable and inappropriate environment. We contacted security, but no one ever responded. As a result, we were forced to leave the pool area altogether. Even more concerning, especially during a busy Easter weekend, there were no lifeguards on duty at any pool. This is a serious safety issue and completely unacceptable given the volume of guests. The following day, we attempted to use another pool, only to find that the jacuzzi was not operational. Housekeeping was another major issue. Despite booking four rooms totaling over $6,000 for a 7-day/6-night stay, we were told we would have to pay extra just to have our rooms cleaned. This directly contradicted what we were told at check-in. When we requested even a one-time courtesy cleaning for one room it was denied. Additionally, the rooms themselves were outdated and below expectations for the price point. For what we paid, the accommodations should have been far more modern and well-maintained. "

"Well taken care of"

"Polite staff, nice clean rooms and it was quiet. 😊"

"Nice"

"Great place to stay when visiting Olean and St Bonaventure "

"It was a cool historical building that was very nice inside. We had the down stairs room it was spacious but the carpet did smell a little old and musty. I would stay there again in a differ room with no carpet in it."

"Pool was out of order and closed. Wish hotels.com would have told me when I made my reservations. It’s not the hotel’s fault."

"From the moment we checked in, we were made to feel welcome.. People said good morning to us, were helpful with directions to local places, the breakfast offerings were excellent (the coffee was particularly good!) The room was spotless and I appreciated the DOVE products in the bathroom. The whole experience was very, very good value for the money and the staff working there really made the stay lovely and personal... Well done!"