Sleepy Hollow Trailhead

I was very happy with the site and the unit itself. However I was not prepared for just what I needed to bring with me. The master bedroom was comfortable and clean. But the trailer smelled musty. However the pull out beds were ok there were no additional sheets for the beds in the second bedroom. We did go to the local store and purchased some as well as blankets and air freshener. The weather had turned off cooler than expected. We also bought charcoal for the grill since we brought patties. But nothing flip them with. No dishes, silverware pots and pans. We really didn’t want to order out but with nothing to cook with we didn’t have any choice. I wish the description included a statement saying although you have the convenience of being just on the edge of town be prepared for a roughing it experience and bring your own dish pots and pans eating utensils cups all spices you need to cook with and don’t forget additional bedding and maybe an extra dish rag and towels. Honestly the experience would have been so much better if had known all the things we needed

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

The stay was great but it would have been great to have wifi access in the room.