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Novotel Singapore on Stevens

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2 outdoor pools
2 outdoor pools
Minibar, in-room safe, desk, laptop workspace
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Overview of Novotel Singapore on Stevens

UNESCO Sustainable Property

Novotel Singapore on Stevens

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Explore the area

  • Popular LocationOrchard Road12 min walk
  • Popular LocationSingapore Botanic Gardens18 min walk
  • Popular LocationLucky Plaza19 min walk
  • AirportSingapore (SIN-Changi)30 min drive

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About this area

Singapore

Located in Singapore, Novotel Singapore on Stevens is in a shopping district and near a metro station. The area's natural beauty can be seen at Singapore Botanic Gardens and Gardens by the Bay, while Singapore Flyer and Universal Studios Singapore are popular local attractions. Travelling with kids? Don't miss Singapore Zoo.
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Popular Location

What's nearby

  • Orchard Road - 12 min walk
  • Royal Thai Embassy - 16 min walk
  • Singapore Botanic Gardens - 18 min walk
  • ION Orchard - 18 min walk
  • Lucky Plaza - 19 min walk

Getting around

  • Newton Station - 17 min walk
  • JB Sentral - 51 min drive
  • Changi Airport (SIN) - 30 min drive

Restaurants

  • Food Exchange — 1 min walk
  • L Apertif Tapas Bar — 1 min walk
  • Shang Palace - 9 min walk
  • The Waterfall - 10 min walk
  • The Line - 10 min walk

About this property

Novotel Singapore on Stevens

Family-friendly Singapore hotel in Orchard, near Orchard Road
Along with 14 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a coffee shop/café and a snack bar/deli are on-site. All 254 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LED TVs come with digital channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Novotel Singapore on Stevens offers 254 forms of accommodation with minibars and a safe. LED televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour health club.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (SGD 35 per day)
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SGD 20 per person
  • 14 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour health club
  • 2 outdoor pools
  • Arcade/games room
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English
  • Finnish
  • French
  • Indonesian
  • Japanese
  • Korean

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bath
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2 PM - 1 AM
Early check-in subject to availability
Early check-in fee: 100 per cent of room rate
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate
Express check-out

Special check-in instructions

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for SGD 65.0 per night.
Cots (infant beds) are available for SGD 65.0 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 20 per person (approximately)
  • Self-parking fee: SGD 35 per day
  • Early check-in fee: 100 per cent of room rate (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: SGD 65.0 per night
  • Rollaway bed fee: SGD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Novotel Singapore Stevens Hotel
Novotel Stevens Hotel
Novotel Singapore Stevens
Novotel Stevens
Novotel Singapore on Stevens Hotel
Novotel Singapore on Stevens Singapore
Novotel Singapore on Stevens Hotel Singapore

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 240 out of 446 reviews
5 - Excellent 54%
Rating 4 - Good. 159 out of 446 reviews
4 - Good 36%
Rating 3 - Okay. 30 out of 446 reviews
3 - Okay 7%
Rating 2 - Poor. 10 out of 446 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 446 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and doing what they had to. Hotel is clean and there are hand sanitisers at the check in counter. They even prepared cake and decorated our room knowing that it is my anniversary with my bf. Technicians came down immediately as we called to ask if they could assist to fix hdmi in for us to play our switch. Special thanks to Lionel for providing us the travel adapter swiftly!! Hotel is also near to town, but would be quite troublesome to take bus down and back as shuttle bus service ends at 8pm.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleasant stay. Would recommend to friends and family.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room condition and pleasant staffs. Wifi speed is not as fast as I expected, but is ok.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/5 Poor

Travelled with family
Disliked: Staff & service
Terrible Service, Unprofessional & Impolite Staff
- Check in process was slow, receptionist was not attentive and not helpful at all. Did not provide related information such as breakfast time and location, parking information and wifi connection. - Minibar items and vanity counter amenities were not stocked. - Stains on towels and yukatas. - Room was not cleaned even the make up room signal was turned on since 8am and we informed the housekeeping attendant to clean up for us. - Items requested not delivered on time. - Room service food was not warm at all. - Cutleries set at the breakfast restaurant were dirty. - One of the staff from restaurant was rude and not helpful.
Stayed 2 nights in Feb 2020