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"Excellent customer care and services. The professionalism of the staff was incredible. Honest and reliable, the staff would always go beyond the call of duty to meet your needs and requests. Truly an exceptional resort. Unbelievable experience. "

"I really enjoy it"

"What I liked: I really enjoyed the location and the renovation of the property—it felt modern and comfortable. The staff were amazing, especially Artem and Mohamed at reception, who were very understanding and helpful. Mousa from room service was also excellent and very courteous. What I didn’t like: The airport car service was not punctual, so I had to follow up. One receptionist was rude and gave me attitude when I asked about the car. Unfortunately, I did not remember his name; I only saw him once in the morning—he looked young and wore glasses. To avoid issues, I suggest allowing some buffer time when arranging transportation. Also, the El Kababgy restaurant didn’t meet expectations—the meat felt greasy and had an unpleasant smell, making it not worth the price. A better option is to try the hotel buffet for lunch or dinner instead. Overall: Great location and staff, with some service inconsistencies and restaurant quality issues—but I would definitely stay here again."

"Amazing stay with beautiful scenery and great food, everyone that works there are always helpful and welcoming."

"all good"

"For overall it was excellent also the food is tasty the service or it was ready we have everything to do when you ask anything unless they have a question that Rome was very very cleanest the hotel is very luxury and also I think one of the best in the charm and on the older one"

"Great one"

"The hotel was really lovely and i enjoyed my time there. They had a big pool out back with access to a private beach which i enjoyed. would love to stay there again "

"A very high-level hotel in every way, food, facilities, service... everything was excellent... we will return there in the future."