Silvana Holidays from £486

Great staff, hydration stations, walking distance to the best of Bellevue. Gorgeous park up the street, food options galore, check in staff & valet top notch

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

They advertised a rooftop deck when I booked in January but when we arrived the “rooftop” deck was not open. Additionally the bar that was opened was on level 5 and said the rooftop bar would be opening soon. Do not advertise a rooftop deck when you are 20 stories tall and the deck is opening on level 5. Very disappointing!!!

The rooms could use updating. The mattresses haven't been replaced after what I assume is 15 years of usage. Tubs are smaller than residential standard for those bath lovers. Continental breakfast is just waffles and bread but they give a 15% discount at the breakfast place next door. Things are not very sound proofed either. Could hear a snorer a couple doors down and if youre using the restroom. Everyone knows. However Mary at the front desk was 10/10 hospitality. No problems with interacting with staff. The rooms were very well cleaned and it was over all a pleasant experience

The room was clean. The check in process was poorly explained. You can’t check in till 4pm, but we thought it was 2pm. You have to go through the master bedroom to get to the restroom. And the elevator broke down during our stay. The location was good and close to the Market and Piers.