Silk Museum

abc

First impressions of the hotel were awful. On pulling into the parking area in front of the hotel, I thought, "Oh no. What have I done". The parking area felt unsafe. The hotel, and particularly the gardens, looked tired, dated and unkempt. It got worse. When we checked in, they had not got our reservation from Expedia so that took a while to sort out. We had paid extra for a better room but when we eventually got to the allocated room, it was a basic single - so we headed back to reception to get it changed. So why is this not a 1* review ? Once we were past the initial disappointment, we found that there was a separate, secure parking area. The room itself had been renovated and looked like the photos on Expedia. The bed was comfortable - so we got a great night's sleep. So, overall, we had to say that it was "OK".

We stayed 3 nights after our wedding and it was a dream! The staff couldn’t do enough for us from the moment we stepped through the door. Welcome refreshment and cold towel was a nice touch. We turned up a few hours before check in looking to stow our luggage but the room was ready so we were allowed to check in early which was amazing. Adrian gave us a quick run down of the old town plus a map and sorted a few things for us during our stay. He was simply brilliant. We had a junior suite on the 2nd floor that overlooked the square. When the windows were shut we couldn’t hear any noise. The room decor was stunning. We used the small balcony for a drink at the end of the night. The bar was amazing and made us some bramble cocktails even though they weren’t on the menu. We had dinner at the bistro one night, for the price point we did expect better service. Our wine wasn’t poured just put in an ice bucket and our glasses weren’t topped up at any point. General attention wasn’t great. Food was okay, more style than substance, pork was quite tough. Overall it’s one of the best hotels we’ve stayed at and definitely would stay again.