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Reviews of Junlan Hotel

3.5 out of 5
Junlan Hotel
288 Independence Avenue, Sihanoukville, Preah Sihanouk

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I know that this city under major construction. However, it should be more cleaned.
Stayed 2 nights in Feb 2020
Response from Junlan Hotel on 9 Feb 2020
Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I'm really sorry that your stay was compromised by the city re-construction, but I really appreciate you bringing this issue to our attention. We are checking with our cleaning staff on how to minimise the inconvenience caused by the re-construction. We look forward to having you again as our guest.

10/10 Excellent

Ashley, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very pleasant and clean rooms. The staff was super nice. They are all incredibly helpful and generous with their time and advice. The location was quite convenient. I took a taxi from the airport and got there within half an hour. There are so many beaches around that we got to enjoy the sunshine! The breakfast was quite good. I will be coming back next time. No doubt.
Stayed 1 night in Feb 2020
Response from Junlan Hotel on 9 Feb 2020
Dear Ashley, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to know that you appreciated their effort. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brug ikke dine penge her!
Vi havde en rigtig dårlig oplevelse med Junlan, der startede allerede ved check-in. Receptionisten kunne ikke engelsk, kun kinesisk. Hun forsøgte med oversætter, der ikke gav mening og ringede herefter til en 3. person, der kunne tale engelsk. Vedkommende påstod, at hotellet ikke tog imod online betaling og ville derfor have os til at betale hele beløbet (som allerede var betalt gennem Hotels). Da vi afslog dette krævede de i stedet et 50 dollar depositum, der mere eller mindre oversteg summen for overnatningen og på ingen måde kunne stå på mål ift kvaliteten af møblerne på værelset. Sengen var hård som en sten og selve værelset virkede sjusket - ligesom Sihanoukville i det hele taget. Billederne på Hotels må være hjulpet godt på vej. Derudover er poolen placeret i receptionen, hvor fitness centeret også er. Absolut IKKE anbefalelsesværdigt!
Stayed 1 night in Jan 2020
Response from Junlan Hotel on 2 Feb 2020
Thank you for your feedback. Please accept our apologies on your unpleasant experience. Due to the new year holiday, our English-speaking staff were all on leave. For our staff who do not speak English, they have tried their best to use the translation device to serve our customers. In the near future, we will have more English-speaking staff as well as electronic payment method. We are really appreciate your feedback, we will take this opportunity to improve our offerings. Thank you and have a good day.