Shops at Wailea

The bad (and most important): Guests need to be warned about the insane woman who lives in this building. There should be a disclaimer on all booking sites and the resorts website . It is INSANE what goes on here . When I read reviews about her, I thought maybe she was just having a bad day or week. I was wrong. This goes on all day every day and has been happening for years. She screams at and harasses guest over a loud speaker , insults people , records everyone , particularly children. Plays piano , blows a whistle , conch sings , mocks guests , all over the speaker from 7am-10pm. she has a huge dog that barks all day and she walks around to intimidate people at the pool. Look at her you tube channel Aloha See Maui before considering staying here . While the hotel management hands are somewhat tied , they need to do more . It’s been going on for years, this isn’t new. When she’s not making noise and harassing people, which wasn’t often , it’s all the guests talk about . The negativity and noise consumed our vacation. There was no peace , no way to sleep in or relax , or chill at the pool , when we paid big money to visit here . Our sofa bed was broken , which my son slept on all week , and the bedroom mattress was like sleeping on springs . The good : the view is spectacular, location is great , pool , hot tub and BBQ area was awesome . I would come back but only if this crazy lady was gone .

Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise!

Amazing stay! Beautiful unit and location walkable to a few beaches.