Shops at Kukuiula

Staff should be more aware of surroundings. Let the guests know you will be right with them even how long the line is…be more apologetic especially when room is not yet ready on the exact check in time…overall experience was fair!

Air conditioner was dripping condensation everywhere and there were black stains on the wall from the moisture. Hotel has a lot of dry rot, also beat up a bit from the hurricane I imagined. Homeless were across the parked across the street at the park. I wasn’t sure I made the best choice, but my stay there was pleasant. Bed was comfy but extremely soft. I loved the feral cats and peacocks who came to my door in the morning. Roosters are very loud if you need to sleep in. Neighbors were extremely loud as well. A lot of amazing fun touches for families- movies playing at night on the projector. Kids were the pool having a blast . Absolutely beautiful backdrop of mountains. The continental breakfast was super amazing. The owners have a lot of little touches to make the stay enjoyable and comfortable. The hotel is old and a little run down but the charm makes up for it and I felt totally safe the whole time. Awesome location if you need to get to airport in the morning. I felt like I got a better value in Kapa’a where I was staying, but I appreciated the experience and hospitality.