Shishtavec Holidays from £161

There were too many things that were not communicated clearly at this hotel. I would not go back there nor recommend it to other travelers. The front desk is open til 11 pm and if you don't arrive by then, you don't get in. We nearly missed this window because of a flight delay, which caused a lot of stress. They do not mention that the apartments are up a spiral staircase inside the room, to cart luggage up and down. An older woman who checked in when we did, asked staff to help carry her luggage and they refused. Staff recommended a driver service to pick us up at the airport. He did not answer What's App messages and we ended up paying double the rate we had budgeted for, because we had to get an airport taxi to the hotel. We stayed there to try to save money because Rome hotels are very highly priced, but it ended up being more expensive for us to stay here in Fiumicino by taking a taxi to the hotel and back to the airport for the train the next morning. There was no wifi password given at check-in and nothing in the room, so when the front desk staff left at 11 pm, ten minutes after we arrived, we couldn't access wifi. Not very professional or organized in their communications.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Location

Stay for a few days on our first time being in Rome. The area (East-end of Pratti) is very nice, quiet, pedestrian friendly and heavier with locales rather than tourists. The restaurant in the hotels provides an excellent breakfast. The staff clearly have experience working together as a team. 24/7 staffed reception was a helpful benefit.