Shepherdstown Holidays from £979

Just a note to Expedia bookers, you will probably end up on a low floor without the same amenities as other guests. We were put above the underground garage so the room shook when the door went up and down. The front window was right near street level by the front door. We noticed other rooms had a Nespresso set up as we were leaving, but we didn’t. Room service was a bit hectic with trying to order (the kitchen was hard to reach) but the delivery person was super nice. I tried to use the texting feature to request items from the desk (e.g., more hangars) and never heard back, while I do at other Kimpton hotels. Hotel keys didn’t work the first couple times I tried to use them, so I kept having to return to the desk. The hotel also makes it look like there is a rooftop that guests can access, and that is currently untrue. It seems like there was once a bar that is now closed and it is used entirely as an event space. Some pluses were free drink tickets to the downstairs bar and discounted coupons if you dine in the hotel restaurant for 15% off. There is also free water in the lobby. There is a steamer and make up mirror in the room, which is also super convenient. All in all, I think I’ll book through IHG with Kimpton in the future. The hotel itself was comfortable but was missing some things that would have made it stand out.

The staff was so helpful and great but the beds and pillows were so uncomfortable. The pillows especially were awful and we changed them too. Still bad. Won’t stay there again because we both slept so badly.

Excellent location, wonderful hotel, and great staff!

Hotel staff was friendly, it was easy to locate amenities, breakfast was delicious!

It was quite noisy at in the middle of the night.