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Reviews of Sun Island Holiday Hotel Shenzhen

3.5 out of 5
Sun Island Holiday Hotel Shenzhen
2020 Dongmen South Road, Luohu District, Shenzhen

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 50 reviews" "
Rating 8 - Good. 29 out of 50 reviews" "
Rating 6 - Okay. 10 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok stay and may stay again
I booked the movie room which had a huge bed and projection TV. Did not use the TV at all as all the controls were not in English. The free WIFI was slow but ok for normal web surfing and e-mail.
Stayed 1 night in Nov 2018

10/10 Excellent

Bryan, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here at least once a month when I'm travelling to SZX and HKG. Great staff and always helpful.
Stayed 2 nights in Jun 2018

10/10 Excellent

Neelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff could not speak english
hotel was good Clean and tidy Just bad cigarette smoke smell Staff could not speak english
Stayed 2 nights in Oct 2017
Response from james on 16 Jan 2018
Thank you for staying in our hotel, if you have any question when you staying in our hotel , please dial extension 8， we will service 24 hours.

8/10 Good

Bryan, Vancouver

Liked: Cleanliness, staff & service, room comfort
Cheap, great Value!!!
I travel from Canada to China once a month and have business in Shenzhen. I normally stay in the Luohu district for convenience and have stayed at the Sun Island Holiday Hotel for at least 30 days this year. I was recommended this hotel by my business partner as the area is very close to the rail station and subway station. Rooms are pretty clean and hotel staff are courteous. Definitely not a 5 star hotel but meets expectations for $60CAD/night. I always choose the movie room as it has a 100" projection TV to watch streaming movies on. The are is great for night activities with many of the restaurants open until 4-5am. There are some street food places that open into the early morning too. Just keep in mind that it is a smoking hotel so pass if you can't deal with the smell. Otherwise I would recommend for sure.
Stayed 3 nights in Dec 2017
Response from james on 16 Jan 2018
Thank you for your affirmation of the hotel. We will continue to do better and look forward to your next visit.

6/10 Okay

Louis

Disliked: Property conditions & facilities
A reasonable & clean hotel for short stays.
Very reasonably price in a well established area of Luohu surrounded by plenty of entertainment, shopping & restaurants. It is also near the land port of Luohu with quick connection to Hong Kong.
Stayed 2 nights in Jul 2017
Thank you for your staying in our hotel. We look forward to see you netx time!

8/10 Good

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room with minor disadvantage
Room was excellent. I rented the romantic theme room and it was wonderful. However the room is located right across from staff resting room. So it was a bit noisy in the morning.
Stayed 1 night in Jul 2017
Thank you for your staying in our hotel. We look forward to see you netx time!

2/10 Terrible

Yamei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
前臺服務人員態度好，這是唯一可取的。整棟大樓只有4個樓層為酒店（只能算賓館吧）。房間有異味，隔音超差，門安全鏈鎖壞了⋯⋯最過分的是：房價只需二百多，tw.hotels收我五百多，超級黑心！！！
Stayed 1 night in Aug 2019

8/10 Good

Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

RayLau, Hong Kong

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
酒店房間洗手鹼液樽不能按出鹼液壞的，打俾酒店服務台三次電話超過1小時先至有職員上嚟檢查，三催四請’ 但最後個職員完全沒有解決問題⋯⋯最可笑嗰位男職員講話沒有其他嘅洗手鹼液樽可替換，要等到明天才可以; 真荒謬！！！明天12點前我都退房離開酒店要一日後才更換完全冇意思； 我已經係第二次住呢間酒店，絕對不是新行，今次入住呢間酒店嘅經驗非常之差； 如此服務水平令人極之失望！！！
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2019

10/10 Excellent

TER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
優 近向西村地鐵站(1分鐘路程) 近金光華廣場(5-10分鐘路程) 沖涼水壓過得去 房間都算乾淨整潔 退房時間較遲 劣 酒店走廊重煙味 電梯系統差 Check in時發現所有空的房間沒有關門，任人出入
Stayed 1 night in Apr 2019
Response from 酒店销售部 on 5 May 2019
感谢您的点评，针对您反映的问题，酒店会做相应整改工作，期待您的再次光临！

8/10 Good

Sin

Liked: Staff & service, property conditions & facilities, room comfort
冰箱
冰櫃太小了 蛋糕都裝不下
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置好
价格合理，不好不差，位置好。
Stayed 5 nights in Apr 2019

6/10 Okay

CHI KEUNG

Stayed 2 nights in Mar 2019

6/10 Okay

KWANG HO, Seoul

Disliked: Room comfort
Not a good hotel to stay .
Stayed 3 nights in Dec 2018

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的酒店。位置都很方便，鄰近國貿站。 吃東西都很方便！ 床褥很舒服 但影視房間的電影種類不太多 希望可以多多更新一下
Stayed 2 nights in Nov 2018
Response from 酒店销售部 on 5 Dec 2018
感谢您的宝贵意见，酒店将会调整电影的种类，期待您的下次光临！

8/10 Good

RayLau, Hong Kong

Liked: Cleanliness, staff & service, room comfort
It's fine
It's fine but the TV remote control is not good and always not works.
Stayed 1 night in Sep 2018

8/10 Good

man hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間整潔，乾淨整潔
大堂職員態度好，房間乾淨整潔，房間大洗手間亦大，傷人房內有按摩椅，但不知怎樣用，就在陽光酒店對面，有機會會再隹。
Stayed 1 night in Aug 2018
Response from 酒店销售部 on 7 Dec 2018
尊敬的宾客您好，感谢您的好评，房间的按摩椅扫码支付，便可启动使用。期待您的再次光临！

10/10 Excellent

shing for

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

CHING YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
影視房已經是第二次住,感覺不錯的,但酒店欠缺服務,例如沒有叫餐到房這服務,整體感覺良好
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
屬商務性質酒店
地點位置不錯

2/10 Terrible

Kai Sun Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很難找到的那麼差的酒店
酒店非常雜，清潔很差由嗅。 比普通賓館更不如。

8/10 Good

Ka fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 3 on 11 Apr 2018
感谢您的入住，期待您的下次光临！

8/10 Good

Sue

Liked: Staff & service, property conditions & facilities, room comfort
Response from 3 on 11 Apr 2018
感谢您的点评，期待您的下次光临！

8/10 Good

Lingmei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 3 on 11 Apr 2018
感谢您的点评，期待您的下次光临！

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
可再入住
房間大 不錯 會再入住
Response from 3 on 26 Feb 2018
感谢您的点评，期待您的下次光临！

8/10 Good

Dee

Response from 3 on 11 Apr 2018
感谢您的点评，期待您的下次光临！

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from James on 16 Jan 2018
感谢您选择入住太阳岛假日酒店，期待您的下次光临！

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
沒有下一次
一打開房門, 就有一股濃濃的香煙味, 令人窒息。 空調不太好, 以致全晚房間都充斥著煙味, 十分難受
Stayed 1 night in Dec 2017
Response from James on 16 Jan 2018
尊敬的客人，您好！感谢您的意见，我们已经安排相关人员处理。您在入住期间有任何问题，请随时拨打8888，我们将24小时竭诚为您服务！

8/10 Good

Verified traveller

街中にある便利なホテル
2度目の利用です。今回はやや狭いシングルルームを始めて利用しました。確かに部屋は狭いですが、特にt自在に死守王にあるほどではありませんでした。シャワーはお湯がぬるいので、冬はちょっと辛いかもしれません。エアコンは暖房もついているのですが、あまり使われていないのか、ほとんど効きませんでした。WiFiは早い時間帯もありますが、混雑するときはやや遅くなります。WiFiに接続するためにはSMS認証が必要となり、SMSを受け取れない多くの外国人観光客の方は困ると思います。フロントスタッフに相談すればSMS認証は代わりにやってくれると思います。大きなビルの中にエレベータが3台しかなく、うち1台はいつも止まっていましたので、凄く待ちます。朝の出勤時間帯やランチタイムなどはエレベータに乗るだけでかなりの時間が必要となります。また、皆さんのマナーも悪いので、順番に並んで乗ろうとするとすぐに割り込まれてしまうため、バトルが必要です。
Stayed 1 night in Nov 2017
Response from James on 16 Jan 2018
あなたの意見に感謝して、私たちは積極的に改善することができます。次回のご来店を楽しみにしております！

6/10 Okay

Alex, hk

Liked: Staff & service, property conditions & facilities, room comfort
位置相當方便，整體設施也不錯 ,職員亦很友善，但wifi 上網非常緩慢也用不了，最失望就是房間有曱甴。
Stayed 1 night in Nov 2017
Response from james on 17 Jan 2018
感谢您选择入住太阳岛假日酒店，您的意见对我们非常重要，WIFI的问题已经解决。我们会不断改进，努力做到更好。期待您的下次光临！

6/10 Okay

Mikio

Disliked: Property conditions & facilities, room comfort
まあまあです
国貿駅から近くて便利。オフィスビルの中にあるホテル。人に出入りが多く、エレベーターが待たされる。部屋は清潔で広い。シャワーの水量が弱い、湯加減調整が難しい。隣接の部屋からの騒音異音がやや気になる。フロントの対応はまあまあ。
Stayed 3 nights in Nov 2017
Response from 3 on 16 Jan 2018
ご意見に感謝します、私たちは積極的に改善しますので、次のご来店を楽しみにしております！

6/10 Okay

Verified traveller

宿泊するだけと割り切れば
宿泊するだけと割り切れば、大きな不満はない。ゆっくりと休息をとることができた。 ホテルにあまりお金をかけたくないが、大幅に質を落としたくない人向けだと思う。 当然、日本語対応は無い。 全般的に説明が記載されたドキュメントが見当たらなかったり、 WIFIの説明や部屋の外のドア近くのパネル使用方法の説明を記載したものがないので、 親切ではないと思う。 不満な点は、中国では標準的と思われるが、宿泊時にデポジットを要求されることである。 チェックアウト時に帰ってくるが、出国前に戻ってきてもと思う。
Stayed 2 nights in Nov 2017
Response from james on 20 Nov 2017
尊敬するお客様、こんにちは！ご入居に感謝します、私たちは積極的に改善し、あなたの今度の訪問を期待しております！

8/10 Good

Siu Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
比想像中還好
比想像中好，價錢一啲都唔貴，房間很寬闊，很舒適，住的是影視房，有很大的營光模，有很多不同種類的電影供你24小時隨時睇，總括來說，是有意外驚喜的。
Stayed 1 night in Oct 2017
尊敬的客人，您好！感谢您对我们的酒店满意，期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
酒店wifi需要內地電話以及其驗證碼對於非內地人士較為不便 大堂職員效率低下處理wifi事宜需等候約25分鐘 其他整體不錯
Stayed 1 night in Oct 2017
尊敬的客人，您好！感谢您入住太阳岛假日酒店，您反应的问题我们酒店管理 层非常重视，我们已经在积极改进。期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
素晴らしい立地
立地が素晴らしいですね。東門歩行街へも徒歩圏内ですし、ホテルの周辺には飲食店がたくさんあります。ホテルは古いですが部屋は広く、清潔感もあります。シャワーの水圧も油温も申し分なしです。冷蔵庫がないのはやや不便でしたね。
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Fowler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear guest, thanks for your compliment, we look forward to see you next time!

6/10 Okay

peter, Osaka, Japan

good location
I feel there was just normal chinese hotel for facility.
Stayed 1 night in Aug 2017
Response from sun on 9 Sept 2017
Dear guest, thanks for your staying in our hotel ,Thanks for suggestions, We look forward to see you again..

6/10 Okay

Yee Yan

位置地理十分方便~~
酒店正正位於"向西村站"D1出口一直走1-2分鐘路程, 位置十分方便! 高級大床房間很大整體也很舒適~ 酒店並非位於熱鬧市區點, 雖然房間是市區景但晚上沒有過份嘈吵, 睡得很好 唯一缺點是洗手盆的枱面看起來好像很久沒有清潔一樣, 有很多歲月的水印痕跡, 有強迫症的我都不敢放任何東西在上面>< 如打掃方面可以清潔好任何角落會更加好. 整體也是個愉快的旅行!
Stayed 1 night in Aug 2017
尊敬的客人，您好！感谢您选择太阳岛假日酒店，感谢您的专业点评。您的意见对我们非常重要，我们已将您的意见反馈至酒店管理层。期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
特色電影房
入住的電影房間很有特色，電影又新又多選擇 房間整潔可接受，唯一是椅子有點污漬 周邊環境方便，有很多食店按摩的地方
Stayed 1 night in Jul 2017
尊敬的客人，您好！感谢您选择入住太阳岛假日酒店，同时也非常感谢您提出的宝贵意见，您的意见我们酒店管理层非常重视，已将旧的椅子更换成新的。期待您的下次光临！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
改善員工溝通問題
深夜二點多才到前台攞房 職員竟然説是訂了明天 拿出了確認信才給回房間 整體上也很滿意
Stayed 1 night in Jun 2017
尊敬的客人，您好！感谢您选择入住太阳岛假日酒店。我们会加强员工培训，为您提供更好的服务。期待您的下次光临！

8/10 Good

Pui Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
尊敬的客人，您好！感谢您的评价，期待您的下次光临1

6/10 Okay

Po Lung

Stayed 1 night in Jun 2017
Thank you for your staying in our hotel, we look forward to see you next time!

8/10 Good

CHI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Thank you for your staying in our hotel, we look forward to see you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
整體嚟講以呢個價錢都算ok，不過房間有蚊滋
Stayed 1 night in Jun 2017
尊敬的客人，您好！感谢您选择入住太阳岛假日酒店，您提出的建议，我们会积极改进。您在入住期间有任何问题，请随时拨打8888联系值班经理，我们将24小时竭诚为您服务！

4/10 Poor

Osmar, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto é uma piada
Os quartos disponíveis para nossa acomodação eram completamente diferentes dos mostrados nas fotos da internet. Camas redondas com dóceis cor de rosa e bichinhos de pelúcia rosa na decoração. Não tinha armário no quarto. O quarto fedia mofo. As paredes estavam manchadas de infiltração. Localização excelente. Não há café da manhã . A recepção é muito ruim ... não há sequer um sofá . Para esperar os amigos descerem para sairmos , a espera era só de pé.
Response from 3521860942 on 12 Jul 2017
Thanks for your staying in our hotel. We lookforwad to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

oscar

Liked: Cleanliness, property conditions & facilities, room comfort
不錯的酒店
近市中心、近東門、近地鐵站，附近又多飯店，也有大型商場，酒店整體評分中級， 性價比中等。房窗很小。。

8/10 Good

Sisi, hong kong

Liked: Cleanliness, staff & service, room comfort
good location
good location, but the lobby looks too outdated, room facilities are OK, but NO refrigerator