Shenandoah University

Hotel ran out of shampoo, bath gel, hand gel for 3 days ! Asked housekeeping and was told vendor did not supply?? Is this the Hilton service? Had to call for coffee, tea, sugar and milk to be refilled But to be fair to the staff, their service was good and responsive.

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

The air-conditioning was very loud. There is no central airflow. The indoor unit is very loud, it is very difficult to sleep next to it. Also we were on the top floor near the elevator, it was very noisy, there was constant noise.