Shell Lake Holidays from £1,040

Clean and spacious rooms in great location

I don’t think I have ever been to such a cool, eclectic, just beautiful hotel…ever! Let’s start with the quick/friendly assistance the staff gave to make sure when we arrived, everything was easy…from parking to getting access to the hotel/room. Yes, it was via text…but there was no question or issue not taken care of! Stepping in the hotel was like going back in time…everything was just magical…well to me at least! The room was even better; beautifully decorated…vintage fridge and microwave just made it just so very cool. Huge TV! And loved the bathroom. Again, they took their time creating such a great ambiance! We also visited the bar…loved is an understatement! Again everything was vintage…gave us such an old world feel! The staff was so friendly and helpful! If I could give the our experience a 20 out of 10 I would! Highly recommend!

I booked this loft because the listing showed a bright, crisp, spacious space with a private balcony. The check-in process was amazing, one of the best I’ve experienced. Unfortunately, the stay itself was very disappointing. The photos appeared heavily filtered, although the loft was cute & in a great location, it had a strong, permanent pet odor. I also did not receive the private balcony shown in the listing & was placed on the 3rd floor instead. I had mentioned traveling with my 7-year-old, so I specifically thought I was booking the downstairs unit w/ the balcony. Once settled in, we noticed spider webs around the windows, shower, and vents, a dirty throw blanket, and what appeared to be something growing from inside the water-heater closet was concerning. We also encountered roaches in both the laundry room and hall closet, which meant keeping our luggage sealed throughout the stay. The laundry-room door handle was improperly attached with putty and came off. I was charged $105, then told I would be refunded but the refund never came. Lastly, the floors are extremely thin. Shortly after arriving, we were contacted and asked to stop running because it was disturbing the neighbor below us (4pm). We were on vacation. However, location was perfect for tourists, and the check-in experience was great, overall experience was a thumbs down 👎. We prepaid for two nights, and this reminded me why I prefer nice hotels that I’m familiar with booked directly with them.

Didn’t like the idea of being question by Valet about showing proof about my car when retrieving it . Don’t like housekeeping attitude towards changing linen and didn’t even vacuum in the room. Threw my wife shoes away by mistake and not being held accountable

The apartment was clean and enough space to accommodate everyone. It was difficult to get in touch with the property especially on the weekends. We requested additional covers which we never received. There were only two rolls of toliet tissue in each bathroom and I was there for 4 nights/5 days. The beds could be more comfortable but overall it was a great stay.