Property entrance

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
106 Holiday Inn Drive, Kings Mountain, NC

Reviews

7.2

Good

Rating 10 - Excellent. 158 out of 477 reviews" "
Rating 8 - Good. 122 out of 477 reviews" "
Rating 6 - Okay. 82 out of 477 reviews" "
Rating 4 - Poor. 58 out of 477 reviews" "
Rating 2 - Terrible. 57 out of 477 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've stayed at this hotel before in the past few years. And i was real surprised to see that it has gotten the way it has.
Stayed 2 nights in Apr 2024

6/10 Okay

Ava

Travelled with partner
Liked: Staff & service
decent hotel. needed to sleep for 4 hours in and out elevator was tiny and dirty, bathroom floors felt kinda sticky and the door looked dirty
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Ava,We appreciate your feedback on your recent stay with us, and we regret to hear about your experience with our elevator and bathroom cleanliness. Your comments will be shared with our team for improvement. We hope you were able to rest and apologize for any inconvenience caused.

6/10 Okay

Tia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Tia,We appreciate you choosing our hotel for your stay. If there's anything we could improve on, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better experience.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The quietness and easy check in
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Larry,We're thrilled to hear you enjoyed the tranquility and smooth check-in process during your stay. If you have any further feedback or queries, please don't hesitate to reach out to our management team directly. Hope to welcome you back soon for another peaceful experience!

4/10 Poor

Cindy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looks like they are trying to update but not doing a very good job. Outside door was never closed, doors were beat up.
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Cindy, We appreciate your feedback and will share your observations with the appropriate teams for consideration. Your comments help us to improve our services and facilities for future guests. Thank you for bringing these areas to our attention.

2/10 Terrible

Alvin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hair in the jacuzzi
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Alvin,We appreciate you taking the time to share your feedback with us. Your concerns have been noted, and we encourage you to reach out to our management team for further assistance with this matter. Thank you for bringing this to our attention so we can continue to improve our services.

8/10 Good

ARVONIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf was friendly rooms were clean and roomly
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello ARVONIA,We are delighted to hear that you found our staff friendly and our rooms clean and spacious during your stay. We appreciate your positive feedback and hope to welcome you back again soon.

4/10 Poor

HATTIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello HATTIE,We regret to hear that your experience did not meet expectations. Your feedback is valuable to us for continuous improvement. Thank you for letting us know.

10/10 Excellent

BILLY, SAINT AUGUSTINE

Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello BILLY,Thank you for choosing our hotel! We are thrilled to hear that you had a wonderful stay with us. Please come back and visit us again soon!

2/10 Terrible

Long

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia booking. I check in ,went to the room and was not the room I booked. The room smelled with strong like perfume covering up something , not sure what. I can’t get a refund so I just check out 15 minutes after check in. Both hotel and Expedia are bad business.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Long, We apologize for any inconvenience you experienced during your stay. Our team works hard to meet guests' expectations. Please reach out to management directly so we can address your concerns properly. Your feedback is valuable to us as we strive to enhance our services for all guests.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went to be close to casino and was surprisingly pleased with appearance and location
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Kathleen,We are delighted to hear that you enjoyed our hotel's appearance and convenient location near the casino. We strive to provide a positive experience for all our guests. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.

10/10 Excellent

Jacqueline, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jacqueline,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is greatly appreciated and we hope to welcome you back soon.

10/10 Excellent

Jakalin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 30 Apr 2024
Hello Jakalin,We are thrilled to hear you had a wonderful experience during your stay with us! If you have any further comments or need assistance in the future, please do not hesitate to contact us.

8/10 Good

Carolyn

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Carolyn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Cameron

Business traveller
Disliked: Property conditions & facilities
Disgusting.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Cameron, We're disappointed to hear about your experience and value your feedback. Feel free to reach out to our management team for further assistance with your concerns.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Sheila,Thank you for your kind words about our staff! We take pride in providing exceptional service to our guests and it's fantastic to hear that our team made a positive impression on you. We hope to have the pleasure of welcoming you back in the future for another great experience.

6/10 Okay

Lily

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Kids runnimNg aroumNd and smoke all around late night
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Lily,Thank you for sharing your feedback regarding your recent stay. We regret any inconvenience caused by the disturbance caused by other guests. We strive to ensure a peaceful and comfortable atmosphere for all our guests and will address this matter with proper supervision. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only place stay King Mtn NC
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Sheila,Thank you for choosing our hotel during your visit to King Mountain, NC. We appreciate your feedback and apologize for any inconvenience caused during your stay. We value your input and will take your comments into consideration as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only place stay King Mtn NC
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Sheila,Thank you for choosing our hotel during your recent visit to King Mountain, NC. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Your comments will be shared with our team to ensure we continue to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

bhush

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to my work.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello bhush,We appreciate your feedback regarding our hotel's convenient location near your workplace. We strive to provide our guests with a convenient and comfortable stay. If there is anything specific you would like to share, we encourage you to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 Okay

Donald

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Donald,We appreciate you choosing our hotel for your recent stay. If there is anything specific you would like to share about your experience, please do not hesitate to reach out to us directly. We would like to address any concerns you may have had and ensure that we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Richard,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. We look forward to welcoming you back soon.

8/10 Good

Sharon

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Sharon,We're delighted to hear that you had a positive experience during your stay with us! We appreciate your support and hope to welcome you back in the future. If you have any additional feedback, please don't hesitate to reach out to us directly.

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Update records
When checking in I was given a "handicap" room instead of my regular 2 bed room. It terribly uncomfortable. i would also like my history using Hotel.com to be updated using my email benallgood@comcast.net.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Ben, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the room assignment. We understand the importance of comfort during your stay and will make a note of your preference for future reference. We kindly recommend reaching out to Hotel.com directly to update your account email.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Kathy, Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience overall. If there's anything specific you'd like to share about your stay, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
If you’re looking for a cheap, convenient place to rest your head, good place. I was charged twice for an early check in fee, the room online did not match the room I requested, asked not to be on the second floor…I was assigned to the second floor. Weed was the biggest issue of the stay as that is all you smelled up there. Staff was nice, but that’s all I have positive.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Jordan, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you may have experienced during your visit. We pride ourselves in providing excellent service and value to our guests. We appreciate your feedback regarding the check-in fee and room assignment, and will address this with our team. We apologize for any inconvenience caused by the odor issue, as our property enforces a strict non-smoking policy. We appreciate your kind words about our staff and hope you will consider staying with us again in the future.

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness
We’ve stayed here before and it was average, but this time cockroaches were found in room alive and well. Management put us in another room and same thing cockroaches.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Richard, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

LEROY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello LEROY,Thank you for choosing our hotel for your stay! We're thrilled that you had a fantastic experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice stay if just need a quick stay, not vacation
Hotel must’ve been in the middle of a renovation project. Hallways heavily covered in smell of Febreeze to cover the smell of weed in areas. Elevator needs updating. Bathrooms are small. Despite the number of rooms in the place, seems we were placed clear on the other side of the property, which made for an even longer walk to breakfast the next morning. The view out our window overlooked the outdoor pool, which was an absolute mess & filthy eyesore! Much patience is needed at breakfast as it takes each person roughly 5mins each to make their breakfast plate & allowing others to slide through. The biggest perks of this hotel: right off the highway & several food options nearby. Also quick drive to the nearby casino, one exit away.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Stephen,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. While we strive to provide a comfortable stay for all our guests, we understand that some aspects fell short of your expectations. Please know that we value your comments and will take them into consideration as we continue to improve our facilities and services. We hope you will consider staying with us again in the future.

6/10 Okay

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this motel when I visit family in town. It's very clean and the staff at the front desk are usually very, very friendly and willing to help with any issues. This past trip was not as pleasant as previous ones because of the location of my room. It was on a busy hall where the outside door slammed until late at night and early in the a.m. I know I should've moved but once I got settled, I didn't want to change room (my mistake). I kept the air on, to drown out the sound. However, the room was very clean and inviting. I stayed 3 nights, and spent a lot of time in the room because it poured rain for two days! Visited family on and off. Very nice motel.. great breakfast! One other thing to mention, is that I felt safe in this motel. I had a carload of Christmas gifts that I couldn't deliver due to the pouring rain. They had to stay in the car but the motel has an excellent camera security system. My gifts were safe. I was safe. I highly recommend this motel!
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello cathy,Thank you for staying with us and for your positive feedback! We are delighted to hear that you found our motel clean and inviting, and that our staff was friendly and helpful. We apologize for any inconvenience you experienced due to the location of your room, and we appreciate your understanding in not wanting to change rooms once settled. We're glad to hear that our security system provided you with peace of mind and that you felt safe during your stay. We hope to welcome you back again soon!

6/10 Okay

Patrick

Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Patrick, Thank you for choosing to stay with us. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the chance to welcome you back in the future.

4/10 Poor

Eshe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
There were roaches near the beds on the wall
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Eshe, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

William

Travelled with group
Liked: Staff & service
In the process of having upgrades but without closing the area under construction
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello William, Thank you for your feedback about your recent stay with us. We apologize for any inconvenience caused by the ongoing construction. While we strive to minimize disruption, we understand it can affect the overall experience. We appreciate your understanding during this time and hope you were still able to enjoy your stay.

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location, the room are very well taken care of and the beds are extremely comfortable
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Jesse,We are glad to hear that you enjoyed our hotel's location and well-maintained rooms. Providing our guests with a comfortable stay is always our top priority. Thank you for your kind feedback!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Dear Guest,Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience during your time at our hotel. If you have any specific feedback or concerns, we encourage you to reach out to us directly so we can address them accordingly. We look forward to the opportunity to serve you better in the future.

10/10 Excellent

Sandra

Travelled with group
Clean and the bed sleeps great!
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Sandra,Thank you for your feedback! We're glad to hear that you found our hotel clean and enjoyed a comfortable sleep on our beds. We appreciate your kind words and hope to welcome you back in the future for another great stay.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nice
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Bill,We appreciate you taking the time to share your experience with us. It's great to hear that you found our hotel to be enjoyable. If you have any other feedback or suggestions, please feel free to reach out to our management team. Thank you again for your kind words!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to navigate to and close to many amenities. Check-in was supereasy and staff was very friendly and informative! Very clean and comfortable as well. Thank you!
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Deborah,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our property easy to navigate and conveniently located near amenities. It's great to know that our check-in process was smooth and that our staff provided friendly and informative service. We take pride in maintaining a clean and comfortable environment for our guests. Your kind words are truly appreciated!

8/10 Good

Sengtavanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and clean room.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Sengtavanh,Thank you for your feedback! We're delighted to hear that you found our beds comfortable and your room clean. Guest satisfaction is our top priority and we appreciate you taking the time to share your positive experience with us. We hope to welcome you back in the future for another great stay.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall the room was in need of repair. Toilet was not anchored to floor, shower curtain rod falling down, hvac unit made awful sound
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Mark, Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of your room, and we apologize for any inconvenience you experienced. We will make sure to address these concerns with our maintenance team to ensure all necessary repairs are made. Your input helps us improve our guest experience.

8/10 Good

Darrick

Stayed 7 nights in Nov 2023
Response from Manager on 15 Dec 2023
Hello Darrick, Thank you for choosing to stay with us. We appreciate your support and hope you had a pleasant experience at our hotel. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you. Safe travels!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
I liked how quiet the room was.
Stayed 2 nights in Nov 2023
Response from Manager on 25 Nov 2023
Hello Carolyn,Thank you for your positive feedback on the quietness of your room. We strive to provide a peaceful and relaxing environment for our guests. We appreciate your kind words and hope to welcome you back in the future for another tranquil stay.

8/10 Good

Brett

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is right off a highway and seems to be decently safe. The rooms are fine, but they do kind of smell weird. We had to request clean sheets, but the staff was happy to oblige. Breakfast was really good for a continental breakfast and includes hot food.
Stayed 3 nights in Nov 2023
Response from Manager on 23 Nov 2023
Hello Brett,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the property to be safe and the rooms satisfactory. We apologize for any inconvenience caused by the smell and appreciate your understanding. We will address the issue with our housekeeping team. We are pleased that you enjoyed our breakfast selection. We hope to welcome you back for a future visit.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cimfort inn has great accommodations, friendly staff, great food, near casino entertainment and so much more
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Rosa,Thank you for sharing your positive experience at Comfort Inn! We're thrilled to hear that you enjoyed our accommodations, friendly staff, delicious food, and convenient proximity to casino entertainment. We strive to provide a memorable stay for all our guests, and we appreciate your feedback. We hope to welcome you again in the future for another outstanding experience.

8/10 Good

Carolyn

Liked: Amenities
Nice room could use more lights in the hallway.
Stayed 2 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Carolyn,Thank you for your feedback regarding the lighting in the hallway. We appreciate your input and will take it into consideration for future improvements.

4/10 Poor

Amanda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was clean, so not the staff's fault, but the whole room smelled like mildew - the whole place was also super worn down.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Amanda,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found the cleanliness of the room satisfactory. We apologize for any inconvenience caused by the odor and the condition of the property. Our team works diligently to address such issues promptly. We appreciate your input and will definitely consider it as we continue to make improvements.

10/10 Excellent

Celena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, clean rooms
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Celena,Thank you for choosing our hotel for your recent stay. We are glad to hear that you found our rooms clean. Your satisfaction is our priority and we hope to welcome you back soon for another enjoyable experience.

8/10 Good

Ormond

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Ormond,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and we're glad to hear that overall you had a good experience during your stay. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

LaCharles

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello LaCharles,We are thrilled to hear that you had an excellent stay with us! If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We appreciate your support and hope to welcome you back soon for another outstanding experience.

6/10 Okay

Peter

Liked: Cleanliness
Lot of noise.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Peter,We apologize for any inconvenience caused by the noise during your stay. At our hotel, we strive to maintain a peaceful environment for all guests. We encourage you to reach out to our management team directly with any specific concerns so that we can address them accordingly. Thank you for your feedback.