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Reviews of Fairfield Inn & Suites by Marriott Shawnee

2.5 out of 5
Fairfield Inn & Suites by Marriott Shawnee
14012 TRANSPORTATION PKWY, Shawnee, OK

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 215 reviews" "
Rating 8 - Good. 57 out of 215 reviews" "
Rating 6 - Okay. 15 out of 215 reviews" "
Rating 4 - Poor. 6 out of 215 reviews" "
Rating 2 - Terrible. 21 out of 215 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there multiple times always clean and the staff has always been so friendly and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Wendy, Macon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. So nice! Beds are comfy. Staff is nice and helpful!
Stayed 1 night in Apr 2024
Response from LouAnn on 9 Apr 2024
Thank you for choosing to stay with us...again!! We absolutely love repeat guests and look forward to seeing your name on our arrival's report!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great. We have stayed there several times. The room and the staff are always lovely.
Stayed 2 nights in Mar 2024
Response from LouAnn on 5 Apr 2024
Thank you again for choosing to be a Valued, Repeat guest. We absolutely love repeat guests and cannot wait to see your name on out arrival's report. Safe travels.

10/10 Excellent

MA LI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from LouAnn on 21 Mar 2024
Thank you for choosing to stay with us. We hope that should you be back in town, we will see you on our arrival's report!! Safe travels.Have an amazing journey.

8/10 Good

Florence

Stayed 1 night in Mar 2024
Response from LouAnn on 7 Apr 2024
Thank you for taking the time to write a brief review. We appreciate you!! Safe travel.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LouAnn on 26 Feb 2024
Thank you for choosing to stay with us. We hope your travels bring you back to our hotel.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Decent breakfast. Close to lots of restaurants and shopping.
Stayed 1 night in Jan 2024
Response from LouAnn on 24 Jan 2024
Thank you for choosing to stay with us!! We hope to see your name on our arrival's report in the near future.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and updated. Not much for room service in 3 days
Stayed 3 nights in Dec 2023
Response from LouAnn on 13 Dec 2023
Thank you for choosing to stay with us. We hope to see you again in the near future!

10/10 Excellent

Sherri, Roaring Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining options around the area. Hotel is clean and quiet.
Stayed 1 night in Dec 2023
Response from LouAnn on 7 Dec 2023
Thank you for choosing to stay with us. We are glad you enjoyed your stay and hope to see you in the future on our arrivals report.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, but the breakfast was second rate. pre-packaged breakfast sandwiches were offered, but no other hot options other than waffles.
Stayed 1 night in Nov 2023
Response from LouAnn on 11 Nov 2023
Thank you for choosing to stay with us. We are hoping to continue to change our free breakfast options to fit all tastes. Have a great day!

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LouAnn on 11 Nov 2023
Thank you for taking the time to write a review. We hope to see you again on our arrivals report!! Safe travels.

8/10 Good

Ethel S

Travelled with partner
Liked: Staff & service, property conditions & facilities
Rooms meant for overnight stay. Very limited room to store or hang many clothes.. Battery was low in remote control.
Stayed 3 nights in Oct 2023
Response from LouAnn on 31 Oct 2023
Thank you for choosing to stay with us. We hope to see you again in the near future.

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Nice property- just noisy in the rooms next to me
Stayed 3 nights in Oct 2023
Response from LouAnn on 22 Oct 2023
Thank you for taking the time to write a review. We were very busy during your stay and apologize for the noise level. Thank you again for choosing to stay with us.

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from LouAnn on 20 Oct 2023
Thank you for taking the time to complete the survey! We appreciate you choosing to stay with us and hope to see you again in the near future.

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic being very polite just all around one of the best places to stay. Will be saying here again
Stayed 1 night in Oct 2023
Response from LouAnn on 11 Oct 2023
Thank you so much for completing the survey! We appreciate you choosing to stay with us and hope to see your name on our arrivals report in the near future! Safe travels.

8/10 Good

nathan

Stayed 1 night in Oct 2023
Response from Annie on 9 Oct 2023
Thank you for choosing to stay with us!! We look forward to seeing your name on our arrivals report in the future!

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from LouAnn on 31 Oct 2023
Thank you for taking the time to complete the survey. And thank you for choosing to stay with us. We hope to see you again in the near future.

6/10 Okay

Terra

Stayed 2 nights in Sep 2023
Response from Annie on 5 Oct 2023
Thank you for taking the time to complete the review. We appreciate you staying with us!! Have a great day!

8/10 Good

Gary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean well kept property. Breakfast was good
Stayed 3 nights in Sep 2023
Response from LouAnn on 11 Sept 2023
Thank you for taking the time to write a review. We hope to see you again in the near future.

6/10 Okay

Rachel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We stayed at this hotel with our softball team. We asked if we could get the OU football game on and the front desk clerk wouldn’t turn it on for us. The majority of us had to clean our bathrooms due to them being dirty. The beds were not comfortable at all.
Stayed 1 night in Sep 2023
Response from LouAnn on 11 Sept 2023
Thank you for the review. I am sorry for any inconveniences not having the channel for the OU game as it was not on a channel that the Lobby TV has but the guest rooms do. we shall look into all matters in this review. Thank you for staying with us.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable
Stayed 1 night in Aug 2023
Response from LouAnn on 5 Sept 2023
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Dyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Aug 2023
Response from LouAnn on 5 Sept 2023
We are glad to hear that you enjoyed your stay with us!! Safe travels!

10/10 Excellent

Sherri, Roaring Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was convenient for where I needed to be for business. It has a nice fitness center. Only issue was one elevator was "down" so there was a little bit of a wait on the one remaining. This hotel appears newer so that elevator issue was surprising.
Stayed 1 night in Aug 2023
Response from LouAnn on 16 Aug 2023
Thank you for taking the time to write a review. A recent storm affected the elevator. We are on hold for the part and will have it up and running quickly. We do have the 1 thought thankfully. We hope to see you again in the near future.

10/10 Excellent

Hellon

Stayed 1 night in Aug 2023
Response from LouAnn on 5 Sept 2023
Thankyou for taking the time to complete the survey! We appreciate you staying with us and shall look for you in the near future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Wonderful experience.
Stayed 7 nights in Aug 2023
Response from LouAnn on 11 Aug 2023
Thank you for taking the time to write a review! We are glad to know you enjoyed your stay! We look forward to seeing you again in the near future.

8/10 Good

Steven

Stayed 1 night in Aug 2023
Response from LouAnn on 11 Aug 2023
Thank you for your review. We hope that you will consider us again in the near future!! THANK YOU!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have made service, which is fine, but should stock extra towels, TP, and coffee.
Stayed 2 nights in Jul 2023
Response from LouAnn on 28 Jul 2023
Thank you for taking the time to complete the survey. We appreciate you choosing to stay with us and hope to see you again in the near future.

6/10 Okay

John

Stayed 1 night in Jul 2023
Response from LouAnn on 24 Jul 2023
Thank you for taking the time to complete a review. We appreciate all comments. We hope that we see you on our future arrivals report.

10/10 Excellent

Tony

Stayed 2 nights in Jul 2023
Response from Annie on 19 Jul 2023
Thank you for taking the time to write a review. We appreciate you choosing to stay with us! We hope to see you again in the near future.

10/10 Excellent

Faye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and comfortable
Stayed 1 night in Jul 2023
Response from Annie on 13 Jul 2023
Thank you for choosing to stay with us. We are glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

JACKIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No TV service in my room.
Stayed 1 night in Jun 2023
Response from LouAnn on 22 Jun 2023
Thank you for taking the time to write a review. Your issue has been addressed. We hope to see ou in the near future. Respectfully.

2/10 Terrible

Kwadon

Stayed 1 night in Jun 2023
Response from Annie on 13 Jul 2023
Thank you for writing a review. We are sorry your stay was not a joyous one but we hope to still see you again in the near future.

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
uncomfortable Mattress
Beds and pillows need a serious UPGRADE! The mattress was HORRIBLE. lumpy, uncomfortable to sleep. Overall, the service was great, nice breakfast, and very friendly staff
Stayed 3 nights in Jun 2023
Response from LouAnn on 12 Jun 2023
Just a quick THANK YOU for staying with us. I have also noted your room number for maintenance to look into. Have a great day!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from LouAnn on 24 May 2023
Thank you for taking the time to write a review. We are glad that you enjoyed your stay with us and hope to see you again in the near future!

4/10 Poor

Dan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Toilet did not flush at all. Was able to get it going a little after I borrowed a plunger as they had no night maintenance. Only had one towel for shower. When I went to front they said they were out of towels but would get some in the morning. I went to the gym and picked up 2 smaller towels that I used whole my wife used the full sized one. Not a great experience for the price!
Stayed 1 night in May 2023
Response from LouAnn on 23 May 2023
Thank you for writing the review. My sincere apologizes for the lack of towels in your room as well as needing a plunger. I have taken a copy of this review for the staff to see how these things affect our guests directly. I will continue to work with housekeeping to make sure all is ready for each guest.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from LouAnn on 23 May 2023
Thank you for taking the time to write a review. We appreciate every customer and hope to see you again in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel
It’s a nice hotel with friendly staff. The cleaning crew needs to do a better job in cleaning. The shower had a bar of soap and a top of a razor left on the shelf in the shower. There was also something written on the glass of shower
Stayed 1 night in May 2023
Response from LouAnn on 22 May 2023
Thank you for writing the review. Cleanliness is highest of our priorities and I have spoken with the housekeeping staff regarding this review. We are sorry for any inconveniences this may have caused during your stay. We appreciate the feedback and hope to see you in the near future.

10/10 Excellent

Antonio

Stayed 1 night in May 2023
Response from LouAnn on 20 May 2023
Thank you for taking the time to write a review. We appreciate you as a guest and hope to see you again in the near future.

10/10 Excellent

Delana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from LouAnn on 15 May 2023
Just a quick THANK YOU for taking the time to write a review. We appreciate all our guests and hope to see you name on our arrivals report in the future.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The water pressure was extremely low in the shower. Stayed at this hotel before and it was a none issue. Don’t know why it was problematic this stay.
Stayed 1 night in Apr 2023
Response from LouAnn on 17 Apr 2023
Good Morning. Thank you for writing the review. We love repeat guests and hope to see you again in the near future. Maintenance has looked at the tanks and all seems to be running according to schedule. Safe travels,.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They seemed to be short staffed. The one person at the desk was very busy but still very pleasant and helpful.
Stayed 1 night in Apr 2023
Response from LouAnn on 17 Apr 2023
Good Morning and thank you for taking the time to write a review. Staffing issues is always a concern and we are trying to hire great new customer service oriented staff members to our staff. We look forward to seeing you again.

10/10 Excellent

Austin

Stayed 1 night in Apr 2023
Response from LouAnn on 3 May 2023
Thank you for taking the time to write a review. We appreciate all out guests and hope to see you again in the near future.

10/10 Excellent

Niccole, Huntington

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from LouAnn on 26 Mar 2023
Good Morning. Thank you for taking the time to write a review. We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

james, glenpool

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean
Stayed 1 night in Mar 2023
Response from LouAnn on 10 Mar 2023
Thank you for taking the time to write a review. We are glad you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and nice hotel, friendly stuff
Stayed 1 night in Feb 2023
Response from LouAnn on 24 Feb 2023
Thank you for taking the time to write this nice review. We love to see repeat guest's names on the arrivals report and hope to see your name again soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from LouAnn on 21 Feb 2023
Good Morning! Thank you for taking the time to write a review. We appreciate your time and looking forward to seeing you again in the near future! Respectfully, LouAnn

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was clean and comfortable. Location was close to town amenities.
Stayed 1 night in Feb 2023
Response from LouAnn on 6 Feb 2023
Thank you for taking the time to write a review. We appreciate all our guests. We hope to see you name again on the near future.

8/10 Good

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 1 night in Jan 2023
Response from LouAnn on 20 Jan 2023
Thank you for taking the time to write a review. We always enjoy repeat guests and hope to see your name on future arrival reports.

10/10 Excellent

KENDRA, Weatherford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely clean and very quiet. The beds were so soft and the staff was amazing, professional and very polite which is so hard to come by these days. Will definitely be back next time through!
Response from LouAnn on 7 Jan 2023
Good Morning, We are glad that you enjoyed your stay and hope to see you on our arrivals list in the near future. Respectfully, LouAnn

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from LouAnn on 7 Jan 2023
Thank you for taking the time to complete the survey. We hope that you remember your stay here ad come see us again. Respectfully, LouAnn