6/10 Okay
Sabrina S., Lodi, CA
4 Jun 2024
Disliked: Cleanliness
Disappointing
What was supposed to be a relaxing weekend to unwind and relax was stressful and uncomfortable. The house has a nice layout and the view out the back windows were wonderful. However, upon arrival it was discovered the kitchen was not clean and dirty dishes and silverware had been put away unwashed. Wet laundry was also found in the washing machine. The house was dusty in common areas that should have been wiped down.
We immediately contacted the property manager hoping the home could be cleaned as we still had 4 nights in the property. What ended up being a 4 hour stint to try and complain to the manager and VRBO only resulted in a complaint being filed by each; the only response we eventually received was an email the last night indicating a small credit was being given.
As there were not a lot of other options in the area we stayed, but had to run multiple loads of dishes in the dishwasher and do laundry to feel semi-comfortable with the cleanliness.
The furnishings are getting old and need replacing, and the beds are not very comfortable as stated in other reviews, but those were minor issues after the state of the kitchen. It was a very disappointing trip, after weeks of planning. The property could be lovely, but it does need a deep cleaning and the furnishings and beds need some updating.
Sabrina S.
Stayed 4 nights in May 2024