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Reviews of Solymar Naama Bay

4 out of 5
Solymar Naama Bay
Naama Bay, PO Box 312, Sharm El Sheikh, South Sinai Governorate

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 131 reviews" "
Rating 8 - Good. 51 out of 131 reviews" "
Rating 6 - Okay. 13 out of 131 reviews" "
Rating 4 - Poor. 7 out of 131 reviews" "
Rating 2 - Terrible. 8 out of 131 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Yehia

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived around 6 pm but the room was not ready. The receptionist tried to bully me into going to dinner first to cover the fact that the room was not ready. When I asked why the room was not ready the manager came and offered a room upgrade. The upgraded room was lousy and I can not imagine what would the original room would be like. The next morning I wanted to go to the beach. I saw the listed shuttle schedule and I timed my self to catch the 9;30am shuttle. I got there a few minutes early and asked one of the employees if this is the shuttle going to beach and he confirmed. When I arrived at the beach I was refused entry because I did not have a ticket. No body mentioned that I need to get a ticket to enter the beach. I took a look at the beach and was not worth going to any way. Too many security guys interrogating any body who look non European. The reception area is tiny with malfunctioning currency change machine. Food of average quality but most of the guests are the kind of tourists who look like they never seen food before and who never miss a meal.
Response from Ahmed Hamama on 30 Dec 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received many prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as a means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

10/10 Excellent

SEMIH

Stayed 8 nights in Nov 2023
Response from Ibrahim Hizema on 7 Dec 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

4/10 Poor

daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ahmed on 25 Aug 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received a number of prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

10/10 Excellent

Aylin

Stayed 4 nights in Jun 2023
Response from Ahmed on 6 Jul 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manage

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly situated for a relaxing holiday but close enough to the vibrant city centre. The staff are incredible and go over and above anything I’ve experienced before. Thoroughly enjoyed this trip despite sleazyjets best efforts to ruin it.
Stayed 10 nights in Apr 2023
Response from Amr Gamal on 17 Apr 2023
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high class service and utmost comfort.We are looking forward to your future visits, Best Regards,Amr GamalHotel General Manager

10/10 Excellent

Camilla

Stayed 3 nights in Mar 2023
Response from Ahmed on 25 Mar 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ahmed HamamaAssistant front office manager.

10/10 Excellent

Ossama

Stayed 1 night in Feb 2023
Response from Ibrahim Hizema on 7 Mar 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Rooms Division Manager

10/10 Excellent

Tigran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Ahmed on 30 Jan 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Rooms Division

8/10 Good

Pathama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 5 nights, Staff are extremely friendly and helpful. I felt very comfortable staying at the hotel. Breakfast buffet: lots of choice for cereals, breads, pastries, and my favourite is live cooking such as omelettes, fried eggs, pancakes to order. Dinner buffet: lots of choice for meats and vegetarian, live cooking Pasta for children. Staffs are working very hard to maintain garden and keep pool area clean. However, there are some areas that need to be improved: the bath room requires a renovation, in my room the shower tray is very small no space to move around, to get hot water for showering is to keep it running for a while before it get hot. Wi-Fi is very poor and only available at reception area. Hotel has a free minivan, every 1 hour from hotel to the beach & VV. you will require to get a voucher from receptionist for free desk chair on the beach. Hotel/Beach: 1st transfer is at 0830, the last one is at1430. Beach/Hotel: 1st transfer is at 0845-1445 and the last transfer is at 1630. Note that a minivan is base on first come first served basis can take max 12paxs 1 seat in front with the driver. Overall I did enjoy and felt safe staying at Solymar Naama Bay. Definitely will stay here again.
Stayed 5 nights in Jan 2023
Response from Ahmed on 12 Jan 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Okay

Feroz

Stayed 1 night in Dec 2022
Response from Ibrahim Hizema on 5 Jan 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Good

Feroz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Ibrahim Hizema on 5 Jan 2023
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

2/10 Terrible

Jamil

Disliked: Cleanliness, property conditions & facilities
The rooms are old and outdated. The rooms aren't cleaned correctly and are dirty
Response from Ahmed on 25 Aug 2023
Dear Valued Guest,Thank you for choosing Solymar Naama Bay to spend your holiday, and for taking the time to write to us.Please be sure that the whole team is highly committed to providing each & every single guest with a perfect holiday experience and that we relentlessly and continuously work on enhancing the services that we offer.In appreciation of these efforts, the hotel received a number of prestigious awards that only go to hotels and organizations that excel in providing the highest levels of service.In regards to the negative comments about the hotel in your review; If you take the time to further investigate the websites, you will find a large number of very positive comments about the hotel, some of which even praise the same remarks that other comments criticized.Nevertheless, we truly value and appreciate these negative comments that we consider crucial for our development and improvement. We always use them as means to identify and rectify the service quality; as we strive to achieve the highest ever level of our future guests’ satisfaction.We look forward to welcoming you soon at Solymar Naama Bay and we assure you that we will do our best to meet your expectations during your stay if not exceed them.Amr GamalHotel Manager

8/10 Good

Rahel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022
Response from Ibrahim Hizema on 5 Dec 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Good

ANSSAF

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ibrahim Hizema on 1 Dec 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stay at Solymar for COP27- NBI team, South Africa
In November 2022, our team travelled to Sharm el Sheikh for COP27 and booked accommodation at Solymar with only criteria: we had a lot of work to do and we needed somewhere comfortable, clean to stay. After a rocky start, we learned that this hotel's priority is to ensure that guests feel valued and that their stay is a pleasant one. By the time we left, we felt like we were part of the Hotel Solymar family. As 6 women travelling alone, we felt completely safe and respected in this space. The hotel staff were friendly and accommodating and responded to our concerns swiftly. The kitchen and dining areas are clean and the buffet is excellent. The restaurant is extremely well managed and the chefs and bakers make and serve their food with care. We stayed for nearly 3 weeks and no-one in our team got sick from the food. We looked forward to coming "home" each evening to dinner. Fresh fruit and vegetables, juices and ice are all washed with/made with clean water. While we heard horror stories from COP27 delegates staying at other hotels with regards to inflated prices, we felt the pricing for transport and accommodation at Solymar was fair and services rendered were delivered at the expected level of quality. There is also a good doctor on standby at the hotel 24/7 which was very convenient as one on our team needed medical assistance. Overall we had a fantastic stay at this hotel and it made the hard work at COP27 more enjoyable. Thank You for taking care of us!
Stayed 7 nights in Nov 2022

4/10 Poor

Danai

Stayed 7 nights in Nov 2022

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff lovely. Rooms pretty basic - hot shower, TV and Aircon all there.Balcony views wonderful. Noise from aircons runnings and sometimes music around the pool and nearby hotel music into the night, did disturb my sleep over a number of nights. If you need internet, it's not good - ask the reception for help. Breakfast, lunch and dinner all in - and first class. Pool area (aside from non stop music) really lovely. Hotel surroundings absolutely lovely. Aside from very poor internet (if you need it) basic rooms and night music noise, I would recommend Solymar.
Stayed 7 nights in Nov 2022
Response from Ibrahim Hizema Front Office Manage on 21 Nov 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards

8/10 Good

Maan

Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place, staff are awesome , clean and reasonably easy to get to town. Only feedback I’d say is no hair dryer or iron in the room + we were given 2 single beds
Stayed 2 nights in Nov 2022
Response from ibrahim Hizema on 13 Nov 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

LATORIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful. The staff are very nice and helpful. The food in the restaurant was REALLY good and the rooms are clean.
Response from Ibrahim Hizema on 2 Nov 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Emad, Martinez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very friendly. It is great staff. They tried their best to make us happy. We really enjoyed it.
Stayed 4 nights in Oct 2022
Response from Ibrahim Hizema on 2 Nov 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Rania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good service and nice place.
Stayed 4 nights in Aug 2022
Response from Ibrahim Hizema on 28 Aug 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever..
Friendly staff..always smiling..staff are really professional and helpful..
Stayed 4 nights in Apr 2022
Response from ibrahim Hizema on 29 Apr 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Good

Ronald, Cookeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and responsive. The rooms were large. There is a nice swimming pool on the property. The hotel is very close (walking distance) to a lot of good restaurants, cafes, and shopping.
Stayed 7 nights in Mar 2022
Response from Ibrahim Hizema on 12 Apr 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Okay

Mohamed

Stayed 3 nights in Mar 2022
Response from Ibrahim Hizema on 12 Apr 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Norma, Kearns

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and comfortable. Food was good, Pool area is big, restaurant is nice. Internet only works in reception area. The hotel is far from beach and Main areas but they offer shuttles every 30 mins to the beach. Everyone was super friendly and always checking on you to see if there is anything you would need.
Stayed 4 nights in Feb 2022
Response from Ibrahim Hizema on 12 Apr 2022
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was so helpful
Stayed 4 nights in Dec 2021
Response from Ibrahim Hizema on 15 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Maruan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الاقامه كانت جميله والطاقم جدا رائع ومتعاون والبوفيه جميل و متنوع فقط العصائر لم تكن بالجودة المطلوبه وكلها سكر
Stayed 4 nights in Nov 2021
Response from Ibrahim Hizema on 8 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

6/10 Okay

Poal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff are excellent and very helpful. The only downside is the location, the whole building is outdated and far from the beach.
Stayed 2 nights in Oct 2021
Response from Ibrahim Hizema on 8 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

8/10 Good

Jaoui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day in sharm
Stayed 1 night in Oct 2021
Response from Ibrahim Hizema on 8 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manage

10/10 Excellent

Walid MOHAMED medhat MOHAMED

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2021
Response from Ibrahim Hizema on 8 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manager

2/10 Terrible

Amr

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
من اسوء فنادق شرم الشيخ من حيث الإمكانيات وليس العمالة جميع العمالة ممتازة ولكن فندق لا توجد به خدمات
Stayed 3 nights in Oct 2021

10/10 Excellent

Rachela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
You can enjoy there
Good staff and good place. Old design needs a renovation. Very nice works.
Stayed 7 nights in Sep 2021
Response from Ibrahim Hizema on 9 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manager

10/10 Excellent

Arjola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2021
Response from Ibrahim Hizema on 9 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manager

8/10 Good

Ayman Khalifa, Giza

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ibrahim Hizema on 9 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very dirty and very bad location. The staff here responded very slow to your request. Also, There are many bugs inside the room. I don’t recommend this hotel. Very dirty room.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The gym was very nice
Stayed 2 nights in Jul 2021
Response from Ibrahim Hizema on 9 Dec 2021
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. best regards Ibrahim Hizema Front Office Manager

10/10 Excellent

ZIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem...
Great little hotel. Great value for money, excellent location, and the staff were very friendly and helpful. Best bang for your buck IMO.
Stayed 9 nights in Feb 2020
Response from Ibrahim Hizema on 25 Mar 2020
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 3 nights in Feb 2020
Response from Ibrahim Hizema on 3 Mar 2020
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay appreciated your interest and your review

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from ibrahim Hizema on 13 Feb 2020
thanks and appreciated your feedback for any negative points in order to improve our shortage

8/10 Good

ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean but not on the beach
The hotel very clean..far from beach about 10 mints by walk..the pool is smal...the gardens very nice inside the hotel...the food is good..they are no food betwen the breakfast lunch and dinner..(All inclusive)...
Stayed 3 nights in Jan 2020
Response from Ibrahim Hizema on 9 Jan 2020
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back

10/10 Excellent

Ahmed, Calgary, AB

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff and food were exceptionally exquisite. Friendly and polite staff members that did everything to make us feel at home. Food was amazing. Lots of options and the taste was superb. I have been to more than 30 different resorts in that area and I have to take my hat off to the cooks there. Not only did we have lots of options but also the quality and the taste were excellent.
Stayed 4 nights in Oct 2019
Response from IbrahimHizema on 6 Dec 2019
Dear Valuable Guest, Greetings from sunny Sol Y Mar Naama Bay We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back Best Regards, Ibrahim Hizema F.O. Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The attention of the staff was excellent. I will recommend at any time this hotel, we had a great stay at this place. Congrats to all.
Stayed 6 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is resort but not a hotel . Room needs maintenance works and very old furniture needs to replace it . The room was very dirty.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Check IN was easy and fast when i arrived there ..
Stayed 3 nights in Nov 2018

6/10 Okay

Rebecca, Zambia

Liked: Property conditions & facilities, room comfort
Room - Good AC. Comfortable bed. Rather dingy bathroom. Huge mound of dirty laundry outside our door for 3 days, and room service dirty dishes outside the neighbor's door for 2 days. Property - Thumping music until 11pm. Not good for divers who have to get up early in the morning. Pool was nice; swim-up bar was nice. Staff - At first very nice, but I was quite upset when I was in line after a local woman, and a local man came up and simply interrupted her when she was talking to the receptionist. He just cut right in front as if we didn't matter! I won't stand for that, so I intervened, saying "Excuse me, this lady is being helped, and then I'm next. You need to get in line. [And to the receptionist] Why would you allow him to do that? We are here first." The lady thanked me, and the receptionist apologized. But I was disappointed that the receptionist would show such disrespect, and I couldn't help but wonder if it was because we were women. There was one other example of sexism, but I can't recall now. Food - Breakfast was included and was very good. But go early or you will be in a sea of families. Not a terrible thing, but some parents weren't minding their children very well, and the kids made huge messes or were loud and obnoxious. Kids will be kids, but parents should be parents. Overall - Price was excellent. I might stay there is I have to again because of the price, but there are lots of other options.
Stayed 6 nights in Jul 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, room comfort
Lovely Hotel and Staff
Had a fantastic stay, staff were amazing and the Hotel and grounds were very well kept.
Stayed 6 nights in Oct 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The team work they was Amazing, Hight quality, perfect, quick response to the Enquiries, friendly , really I’m enjoying my time there
Stayed 5 nights in Sep 2018