Shark Alley

The property outside of the rooms is beautiful. The rooms are in desperate need of renovations and you can see how out dated they are. The front desk is very unhelpful. We tried on several occasions asking staff members a question and the response was they didn’t know or download the viva app. The girls in the Heatwave store was more informative of things and helpful than the staff. Also, the gentleman that manned the katermeran was equally helpful. The pool was nice however they allow you to bring drinks into area and the empty cups sit on rim of pool for a long period of time before being collected which causes the bees to swarm around them. The food in the buffet is the same every day and we were unable to get reservations at the restaurants on the resort. You need to download the app to make them and we were not informed of this when we checked in. Therefore when we did there wasn’t anything available.

The property is certainly well located and is one of the three best located resorts on Harbor Island. However, the Pink Sands is tired and needs attention to deferred maintenance along with some wholesale capital improvements. The employees were helpful and attentive but they could use some training as to decorum and attention to details. Overall, the experience there was a disappointment because we were paying such a high price and frustrated by endless issues. Willing but shoddy service. Bad food. Beach covered with seaweed while the adjacent resorts removed seaweed. I could go on but you get the picture. We could have gone to the Coral Sands or the Dunmore and paid a little more and had a much more fulfilling experience. Clearly, the ownership of the Pink Sands needs to "bite the bullet" and make a wholesale commitment ($$$) to a better overall customer experience or it will fade off into oblivion.

The hotel was very nice and clean especially the rooms.