Title: The Portman Ritz-Carlton, Shanghai Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Portman Ritz-Carlton, Shanghai Luxury hotel connected to the convention centre in Shanghai with a sauna ![Lounge](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/6e2de192.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/7df26086-ce11-44b9-bf3b-9b7d72046b63-thumbnail.jpg?impolicy=resizecrop&rw=1282) ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/42d5540d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living room](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/c35c2ff1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![City view](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/0a003265.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Shanghai's heart, The Portman Ritz-Carlton offers access to an on-site mall, coffee shop, and international restaurant. Guests can relax in the sauna, steam room, or join gym fitness classes. Staff are praised for their attentive service. 9.0 Wonderful ## Popular amenities - - Hot tub - Pool - Bar - Parking available - Room service £146 includes taxes & fees 23 Nov - 24 Nov ## Room options ### Check availability for these dates Tonight [Oct 28 - Oct 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=533807&PinnedHotelID=533807&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 17 of 17 rooms ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/a98974b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Skyline View - King 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/c23a0f94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Skyline View - King ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/917b21c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe City View - King 7.0 Good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV Pillow menu - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/59a831c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite - King 7.0 Good 2 reviews ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu - 845 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/7e657b4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe City View - King 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/42d5540d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe - Twin 9.2 Wonderful 12 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/42d5540d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe City View - Twin ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/917b21c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe City View - Twin ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV Pillow menu - 409 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/59a831c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite - Twin ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu - 845 sq ft - 1 bedroom - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/28817aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Skyline View - Twin 10.0 Exceptional 1 review ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV Pillow menu - 409 sq ft - City view - Sleeps 3 - 2 Single Beds ![Club Business Studio - Twin | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/1874ca14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Business Studio - Twin ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV - 516 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/28817aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Skyline View - Twin ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 2 Single Beds ![Deluxe - King | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/b70aa408.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe - King 9.4 Exceptional 19 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds LCD TV Pillow menu Blackout curtains - 409 sq ft - City view - Sleeps 3 - 1 King Bed ![One Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/008911d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Penthouse Suite ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Pillow menu Blackout curtains - 1163 sq ft - 1 bedroom - City view - Sleeps 3 ![Two Bedroom Penthouse Suite | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/12e4f8b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Penthouse Suite ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Pillow menu Blackout curtains - 1928 sq ft - 1 bedroom - City view - Sleeps 5 ![1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/59a831c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Premier Suite - King ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV - 845 sq ft - City view - Sleeps 3 - 1 King Bed ![Club Business Studio - King | 1 bedroom, premium bedding, pillow-top beds, minibar](https://images.trvl-media.com/lodging/1000000/540000/533900/533807/955f0f24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Business Studio - King ### Highlights Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV - 517 sq ft - City view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-The-Portman-Ritz-Carlton.h533807.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-The-Portman-Ritz-Carlton.h533807.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.22817%2C121.44756&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7OHnaa12e-hegyfIyt0jPZM0AQw=) Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040 #### What's nearby - Jing'an Temple - 10 min walk - 0.6 miles - Former French Concession - 14 min walk - 0.8 miles - Shanghai Centre - 1 min drive - 0.0 miles - People's Square - 3 min drive - 2.0 miles - The Bund - 5 min drive - 3.4 miles #### Getting around - Jing'an Temple Station - 8 min walk - Shanghai South Railway Station - 10 min drive - Hongqiao International Airport (SHA) - 21 min drive #### Restaurants - ‪The Lobby Lounge - ‬3 min walk - ‪The Ritz Bar & Lounge - ‬2 min walk - ‪Portman's - ‬2 min walk - ‪Baker & Spice - ‬2 min walk - ‪Beef & Liberty - ‬1 min walk ## About this property ### The Portman Ritz-Carlton, Shanghai Luxury hotel near Jing'an Temple Located close to People's Square and The Bund, The Portman Ritz-Carlton, Shanghai provides a corner/local shop, a shopping centre on-site and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Portman's, offers breakfast, lunch and dinner. Fitness classes are offered at the gym; the property also has a garden, dry cleaning/laundry services and car hire on-site. A bar, a business centre and a hot tub are available to all guests. Other perks include: - An indoor pool and an outdoor pool, along with a lifeguard on site - Limo/town car service, full breakfast (surcharge) and self-parking (surcharge) - An electric car charging station, express check-out and a front desk safe - Tour/ticket information, a ballroom and multilingual staff - Guest reviews say great things about the helpful staff Room features All 593 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning. Other amenities include: - Baby baths and free infant beds - Pillowtop mattresses and rollaway/extra beds (surcharge) - Separate baths/showers and hairdryers - Wardrobes/cupboards, recycling and cable channels ## Similar properties ![Dining](https://images.trvl-media.com/lodging/2000000/1510000/1509400/1509301/18291d3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Shanghai Downtown Shanghai - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 1,000 reviews £146 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=1509301&PinnedHotelID=1509301&HadPinnedHotel=true®ionId=-1&adults=2) ![Cocktail bar](https://images.trvl-media.com/lodging/6000000/5880000/5871300/5871279/e822f800.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mandarin Oriental Pudong, Shanghai Downtown Shanghai - Pool - Hot tub - Spa - Parking included 9.6 Exceptional 637 reviews £166 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=5871279&PinnedHotelID=5871279&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/210000/201200/201131/5b18082f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hyatt Shanghai Downtown Shanghai - 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Pool - Hot tub - Spa - Free WiFi 9.2 Wonderful 400 reviews £206 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6253991&PinnedHotelID=6253991&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transport - Electric car charging station on site - Height restrictions apply for on-site parking - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle on request - Limo/town car service - Parking on site (CNY 120 per night) - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Portman's ### Things to do - Fitness classes - Gym - Hot tub - Indoor pool - Outdoor pool - Sauna - Shopping centre - Steam room ### Family friendly - Baby bath - Children's toys - Grocery/convenience store - In-room cot - Indoor pool - Laundry facilities - Lifeguards on site - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Grocery/convenience store - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 11 meeting rooms - Business centre - Computer station - Conference centre (60,665 square foot of space) ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Portable bathtub seat - Transfer shower - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant ### More - 1 building - 45 floors - Ballroom - Banquet hall - Comprehensive recycling policy - Double-glazed windows - Lifeguards - No plastic coffee stirrers - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free cot - Pillow menu - Pillowtop mattress - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - Cable/satellite channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Energy-saving switches in guestrooms - Heating (climate-controlled) - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CNY 408.1 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: CNY 5000 per day - A damage deposit of CNY 1000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately CNY 288 for adults and from CNY 144 for children - Self-parking fee: CNY 120 per night - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CNY 408.1 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a deadbolt lock This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property A car is recommended for transport to and from this property Parking height restrictions apply Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Portman Ritz-Carlton Portman Ritz-Carlton Hotel Portman Ritz-Carlton Hotel Shanghai Portman Ritz-Carlton Shanghai Portman Shanghai Ritz-Carlton Portman Ritz-Carlton Shanghai Portman Shanghai Portman Shanghai Portman Ritz-Carlton Shanghai Ritz-Carlton Portman Portman Ritz-Carlton Shanghai Hotel The Portman Ritz-Carlton, Shanghai Hotel The Portman Ritz-Carlton, Shanghai Shanghai The Portman Ritz-Carlton, Shanghai Hotel Shanghai ## Frequently asked questions ### Does The Portman Ritz-Carlton, Shanghai have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### How much does it cost to stay at The Portman Ritz-Carlton, Shanghai? > As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on 23 Nov 2025 start from £146.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Shanghai-Hotels-The-Portman-Ritz-Carlton.h533807.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Portman Ritz-Carlton, Shanghai pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Portman Ritz-Carlton, Shanghai? > Self-parking is available for CNY 120 per night. Limited spots are available. ### What time is check-in at The Portman Ritz-Carlton, Shanghai? > Check-in start time: 2:00 PM; check-in end time: midnight. ### What time is check-out at The Portman Ritz-Carlton, Shanghai? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Where is The Portman Ritz-Carlton, Shanghai located? > Located in Jing'an, this luxury hotel is 0.5 mi (0.8 km) from Jing'an Temple and 1.8 mi (2.8 km) from People's Square. The Bund is 2.9 mi (4.7 km) away. Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Portman Ritz-Carlton, Shanghai Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 483 8 - Good 175 6 - Okay 51 4 - Poor 18 2 - Terrible 18 ### 9.2/10 Cleanliness ### 9.2/10 Staff & service ### 9.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Troy 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well. ##### Troy Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### yali 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service. Best location in the town. ##### yali Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Man Hei 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff were very attentive. I would stay here again. ##### Man Hei Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### HUNG 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended. ![](https://a.travel-assets.com/ugc/hotel-reviews/550c7375-2346-4f1d-b43f-fadf6b6b76d3-1758700944429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8dc46091-6197-43a9-9026-937fa05481c5-1758700948322.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ea8b3dcf-8cdf-41a8-a3b6-58595110f345-1758700958768.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HUNG Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jiwon 12 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities very good service and very clean ##### Jiwon Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### yali 17 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend. ##### yali Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Lorraine 9 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you ##### Lorraine Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jiro 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel staff always serve excellent activities so I am really satisfied with their service. ##### Jiro Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Frankie 23 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Every hotel staff is very polite. ##### Frankie Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### AMIE 28 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel with exceptional service and excellent staff ##### AMIE Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Verified traveller 3 Jul 2025 always stay here when in shanghai - never disappointed ##### Verified traveller Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Rebecca 18 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/d35f01ed-4159-416a-8fe3-823aeefb3dbb-1750223290156.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rebecca Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Peter 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In typical Ritz fashion, everything was always beyond your expectations. It's what has made them the elite chain we have all come to know through the generations. Fifty years ago, it was always my dad's go-to place wherever he travelled. Do not hesitate whatsoever, book your stay. ##### Peter Stayed 13 nights in Aug 2025 ### 10/10 Excellent #### Wei 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip. ##### Wei Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Chukyum 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall a very satisfactory stay , friendly staff with good service, and the property is well located ##### Chukyum Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Veronica 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive ##### Veronica Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### LUTFU 26 Jun 2025 Liked: Amenities, property conditions & facilities Location ##### LUTFU Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### HueiChun 17 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping. ##### HueiChun Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Ying Hua 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay. ##### Ying Hua Stayed 5 nights in Mar 2025 ### 8/10 Good #### Yuen Pik Cindy 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overall it is a great hotel to stay Location is good, service good and the breakfast is good ##### Yuen Pik Cindy Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Chukyum 19 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located ##### Chukyum Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Mardo 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great location the area is buzzing with life ##### Mardo Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Sollena 15 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice location - staffs were very helpful - breakfast was not bad ##### Sollena ### 8/10 Good #### Minghui 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Nice grand hotel, even it’s a bit dated, but very well maintained. Rooms are good size in this location, but the view from our rooms are not great. Breakfast is good, not outstanding though. Staffs are ok, only if you ask something, they will talk to you. ![](https://a.travel-assets.com/ugc/hotel-reviews/b3f0600a-090f-49c7-81f6-7b20c16b3521-1752462246607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4f36b087-8357-4854-ba70-54b8d764876a-1752462246127.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08f91be5-88ca-4da3-bda0-295f24b697d1-1752462246326.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Minghui Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Lorraine 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities As always just perfect, they looked after my daughters amazingly ##### Lorraine Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Le Meridien Lav, Split](https://www.expedia.co.uk/Podstrana-Hotels-Le-Meridien-Lav.h1530434.Hotel-Information) > > [Pet-Friendly Hotels in Skipton](https://www.expedia.co.uk/Skipton-Hotels-Pet-Friendly-Hotel.0-0-d5687-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Ramada Plaza Shanghai Pudong Airport](https://www.expedia.co.uk/Shanghai-Hotels-Ramada-Plaza-Shanghai-Pudong-Airport.h979207.Hotel-Information) > > [Nature's Inn Bed and Breakfast](https://www.expedia.co.uk/Ahwahnee-Hotels-Natures-Inn-Bed-And-Breakfast.h5409429.Hotel-Information) > > [Hotel Goldengate](https://www.expedia.co.uk/Istanbul-Hotels-Hotel-Goldengate.h8474419.Hotel-Information) > > [The Plaza Bodrum](https://www.expedia.co.uk/Bodrum-Hotels-Be-Premium-Bodrum.h17918534.Hotel-Information) > > [Hotels with Entertainment in Swansea](https://www.expedia.co.uk/Swansea-Hotels-Hotel-With-Entertainment.0-0-d9958-thotelwithentertainment.Travel-Guide-Filter-Hotels) > > [B&B Exmouth](https://www.expedia.co.uk/Exmouth-Bed-And-Breakfasts.d4633-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Courtyard by Marriott Shanghai Xujiahui](https://www.expedia.co.uk/Shanghai-Hotels-Courtyard-By-Marriott-Shanghai-Xujiahui.h2427310.Hotel-Information) > > [Hotel L'Esagono](https://www.expedia.co.uk/San-Teodoro-Hotels-Hotel-LEsagono.h6140306.Hotel-Information) > > [InterContinental Shanghai Wonderland by IHG](https://www.expedia.co.uk/Shanghai-Hotels-Intercontinental-Shanghai-Wonderland.h23530961.Hotel-Information) > > [easyHotel Nice Old Town](https://www.expedia.co.uk/Nice-Hotels-EasyHotel-Nice-Palais-Des-Congres-Old-Town.h42353449.Hotel-Information) > > [The Langham, Shanghai, Xintiandi](https://www.expedia.co.uk/Shanghai-Hotels-The-Langham.h3675078.Hotel-Information) > > [IFC Residence](https://www.expedia.co.uk/Shanghai-Hotels-Ifc-Residence.h7870298.Hotel-Information) > > [5 Star Hotels in Mid-Wales](https://www.expedia.co.uk/5Star-Mid-Wales-Hotels.s50-0-d6054275.Travel-Guide-Filter-Hotels) > > [Patara Viewpoint Hotel](https://www.expedia.co.uk/Kas-Hotels-Patara-Viewpoint-Hotel.h24921634.Hotel-Information) > > [Hipotels Mediterraneo Club](https://www.expedia.co.uk/Sant-Llorenc-Des-Cardassar-Hotels-Hipotels-Mediterraneo-Club.h8639861.Hotel-Information) > > [Apartments Málaga](https://www.expedia.co.uk/Malaga-Apartments.d312-aaApartments.Travel-Guide-Accommodation) > > [Villa in the Marina Rubicon, Playa Blanca Lanzarote. 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