Title: Kempinski The One Suites Hotel Shanghai Downtown Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=4867714&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # THE ONE Shanghai Downtown, Vignette Collection by IHG Luxury aparthotel with indoor pool, near Nanjing Road Shopping District ## Photo gallery for THE ONE Shanghai Downtown, Vignette Collection by IHG ![Exterior - THE ONE Shanghai Downtown, Vignette Collection by IHG (Shanghai)](https://images.trvl-media.com/lodging/5000000/4870000/4867800/4867714/6d6ee26e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Business Suite | 1 bedroom, premium bedding, down duvets, minibar - THE ONE Shanghai Downtown, Vignette Collection by IHG (Shanghai)](https://images.trvl-media.com/lodging/5000000/4870000/4867800/4867714/158e0f40.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - THE ONE Shanghai Downtown, Vignette Collection by IHG (Shanghai)](https://images.trvl-media.com/lodging/5000000/4870000/4867800/4867714/w5000h3328x0y4-cb4dc097.jpg?impolicy=resizecrop&rw=297&ra=fit) ![LCD TV, MP3 dock - THE ONE Shanghai Downtown, Vignette Collection by IHG (Shanghai)](https://images.trvl-media.com/lodging/5000000/4870000/4867800/4867714/b8ad51a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - THE ONE Shanghai Downtown, Vignette Collection by IHG (Shanghai)](https://images.trvl-media.com/lodging/5000000/4870000/4867800/4867714/w2996h2000x4y0-013ce7f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Kempinski The One Suites Hotel Shanghai Downtown, located near The Bund and West Nanjing Road, offers a luxurious retreat with a restaurant and dry cleaning/laundry services. Relax on the spacious terrace or stay connected with in-room WiFi; guests appreciate the multilingual staff's attentive service. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Washing machine - Dryer - Free Wi-Fi - Restaurant - Air-conditioning £124 includes taxes & fees 15 Feb - 16 Feb ## Room options ### Check availability for these dates Tonight [Feb 14 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 15 - Feb 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 2 - 1 Single Bed ### Suite, 1 Bedroom, Kitchenette ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 3 - 2 Single Beds ### Suite, 1 Bedroom, Kitchenette, City View ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 2 - 1 Single Bed ### Suite, 2 Bedrooms, Kitchenette ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 4 - 1 Single Bed ### Suite, 1 Bedroom, Kitchenette ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 3 - 1 King Bed ### Suite, 2 Bedrooms, Kitchenette ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 5 - 1 Single Bed ### Suite, 1 Bedroom, Kitchenette (1 superking) ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 3 - 1 Single Bed ### Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 2 - 1 Single Bed ### Suite, 1 Bedroom, Kitchenette ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 3 - 1 Single Bed ### Suite, 1 Bedroom, Kitchenette, Corner ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cots/infant beds Fridge Dining table LCD TV - Sleeps 2 - 1 Single Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/5000000/4050000/4045400/4045318/3fa53548_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Shanghai Marriott Marquis City Centre Downtown Shanghai - Pool - Spa - Free Wi-Fi - Restaurant 9.2 Wonderful 1,001 reviews £117 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-Shanghai-Marriott-Hotel-City-Centre.h4045318.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) Ad ![Dining](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1510000/1509400/1509301/7ec80d89_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Shanghai Downtown Shanghai - Pool - Hot tub - Spa - Kids’ pool 8.6 Excellent 1,002 reviews £126 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-Conrad-Shanghai.h1509301.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/5000000/4160000/4150900/4150823/11a8a5c1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kerry Hotel Pudong Shanghai Pudong - Pool - Hot tub - Spa - Kids’ pool 9.2 Wonderful 560 reviews £97 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-Kerry-Hotel-Pudong-Shanghai.h4150823.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1780000/1775000/1774984/0c2c2510_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Renaissance Shanghai Zhongshan Park Changning - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 837 reviews £74 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-Renaissance-Shanghai-Zhongshan-Park.h1774984.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/26000000/25770000/25770000/25769939/a450f8b3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Shanghai EDITION Downtown Shanghai - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 270 reviews £258 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-The-Shanghai-EDITION.h25769939.Hotel-Information?chkin=2026-2-15&chkout=2026-2-16&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) Ad ![Indoor pool](https://images.trvl-media.com/lodging/7000000/6260000/6254000/6253991/2f4bebda.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jing An Shangri-La, Shanghai Jing'an - 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Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 17 reviews £56 includes taxes & fees 21 Feb - 22 Feb [](https://www.expedia.co.uk/Shanghai-Hotels-Traders-Hongqiao-Airport.h112347336.Hotel-Information?chkin=2026-2-21&chkout=2026-2-22&rm1=a2®ionId=180026&destination=Shanghai (and vicinity)&destType=MARKET&latLong=31.2357,121.47&searchId=d1107800-bd97-4d05-a2a4-dd4a105d5ca9&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-THE-ONE-SHANGHAI-DOWNTOWN-By-IHG.h4867714.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShanghai-Hotels-THE-ONE-SHANGHAI-DOWNTOWN-By-IHG.h4867714.Hotel-Information) ## About the area Located in Downtown Shanghai, a neighbourhood in Shanghai, Kempinski The One Suites Hotel Shanghai Downtown is in a shopping district and near a metro station. People's Square and Nanjing Road Shopping District are notable landmarks and Yu Garden is a popular local attraction. Jing'an Temple and Xintiandi Style Shopping Centre are two other places to visit that come recommended. [Visit our Shanghai travel guide](https://www.expedia.co.uk/Shanghai.dx180026) [View more Aparthotels in Shanghai](https://www.expedia.co.uk/Shanghai-Apart-Hotels.d180026-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.23488%2C121.45977&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QhzmgFmN-IY7IX3v43Olf6JTUso=) Fengyang Road, No. 601, Shanghai, Shanghai, 200041 ### What's nearby - ![0_dv679043](https://images.trvl-media.com/place/553248633998393983/86780b4f-530f-4b81-af7c-2c2a92f0071e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Nanjing Road 3 min walk \- 0.2 miles - ![A residential area of Shanghai once designated for the French, the French Concession is now very popular with tourists and expats, and appreciated for its cafes, bars and tree-lined avenues, and tudor houses.](https://images.trvl-media.com/place/3145/00e8f2de-c1d6-4636-9724-d38fb23c5573.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Former French Concession 17 min walk \- 0.9 miles - ![Nanjing Road Shopping District which includes street scenes, central business district and signage](https://images.trvl-media.com/place/6125694/a7f94c00-f6a2-4bd7-92b6-7c76318d8c7a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nanjing Road Shopping District 20 min walk \- 1.1 miles - ![Shanghai, China - July 25, 2014: Downtown of Shanghai from the People's Square](https://images.trvl-media.com/place/508107/a998295a-1842-496d-b714-71d77e8248e5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) People's Square 3 min drive \- 1.4 miles - Shanghai Natural History Museum 1 min walk \- 0.1 miles ### Getting around - Shanghai Natural History Museum Station 5 min walk - Shanghai Railway Station 9 min drive - Pudong International Airport (PVG) 46 min drive ### Restaurants - Xin Rong Ji (新荣记) 3 min walk - 振鼎鸡 5 min walk - 御锦轩 大堂吧 (Ieins Bistro & Lounge) 1 min walk - 荣叔黄鱼面 1 min walk - DNA Café | Coffilm 2 min walk ## About this property ### THE ONE Shanghai Downtown, Vignette Collection by IHG Luxury aparthotel with indoor pool, near Nanjing Road Shopping District An indoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. Wired Internet in public areas is free. Other amenities include WiFi in public areas, self parking and a meeting room. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as a pillow menu and bathrobes. Change of towels is available on request. Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with washers/dryers and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Recreational amenities at the aparthotel include an indoor pool and a fitness centre. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/112000000/111670000/111661900/111661900/w1198h800x2y0-125bc747.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jinglai Hotel Bushe Downtown Shanghai - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 67 reviews £71 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=111661900&PinnedHotelID=111661900&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/2000000/1510000/1509400/1509301/18291d3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Conrad Shanghai Downtown Shanghai - Pool - Hot tub - Spa - Kids’ pool 8.6 Excellent 1,002 reviews £126 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=1509301&PinnedHotelID=1509301&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4680000/4674900/4674837/6b20b2dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ANDAZ XINTIANDI, SHANGHAI, BY HYATT Downtown Shanghai - 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16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=5636905&PinnedHotelID=5636905&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/106000000/105580000/105575800/105575798/a7814bb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Shanghai North Bund Puxi - Spa - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 16 reviews £140 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=105575798&PinnedHotelID=105575798&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=4867714&PinnedHotelID=4867714&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=4867714,111661900,1509301,4674837,970641) ## Property amenities ### Pool/Spa - Indoor pool ### Internet - Available in the apartment: Free WiFi and wired internet - Available in some public areas: WiFi (surcharge); free wired internet ### Parking and transport - Parking on site (CNY 100 per night) - Limited on-site self parking ### Family friendly - Children stay free (see details) - Free cot ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Microwave - Refrigerator ### Dining - Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; CNY 198 for adults and CNY 99 for children - A restaurant - Dining table - Minibar ### Bedrooms - Alarm clock - Bedroom - Down comforter - Pillow menu - Premium bedding - Rollaway/extra bed: CNY 350 per night ### Bathroom - Children's robes - Children's slippers - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Living spaces - Dining table - Living room - Separate dining area - Separate sitting area ### Entertainment - LCD TV - MP3 dock ### Outdoor areas - Terrace ### Laundry - Laundry facilities - Laundry service - Washer/dryer ### Work spaces - Desk chair - Laptop workspace - Meeting room ### Climate control - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lift (98 centimetre wide door) - Stair-free path to entrance - Tile flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible restaurant - Smoke-free property ### Services and conveniences - 24-hour front desk - Change of bedsheets (on request) - Change of towels on request - Concierge services - Daily housekeeping - Free bottled water - Iron/ironing board - Luggage storage - Meal delivery service - Multilingual staff - Phone - Porter/bellhop - Safe - Safe at front desk ### Location highlights - In a shopping district - In the city centre - Near a metro station ### Things to do - Gym ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 244 units - 28 floors - Bed sheets changed on request - Built in 2012 - Eco-friendly toiletries - Soundproofing - Towels (changed on request) ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools This property's swimming pool will be closed on every 1st and 15th of the month. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CNY 350 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children - Self-parking fee: CNY 100 per night - Rollaway bed fee: CNY 350 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Mobile payment options include: Alipay and WeChat Pay Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 10:00 AM to 9:30 PM ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as ONE Executive Suites Shanghai Hotel ONE Executive Suites Hotel ONE Executive Suites Shanghai ONE Executive Suites ONE Executive Suites Hotel Shanghai ONE Executive Suites Aparthotel Shanghai ONE Executive Suites Managed Kempinski Shanghai Aparthotel ONE Executive Suites Managed Kempinski Aparthotel ONE Executive Suites Managed Kempinski Shanghai THE ONE Executive Suites THE ONE Executive Suites Shanghai Managed by Kempinski THE ONE Executive Suites Shanghai THE ONE Executive Suites Managed by Kempinski Shanghai Kempinski The One Suites Hotel Shanghai Downtown Shanghai Kempinski The One Suites Hotel Shanghai Downtown Aparthotel ## Frequently asked questions ### Does Kempinski The One Suites Hotel Shanghai Downtown have a pool? ### How much does it cost to stay at THE ONE Shanghai Downtown, Vignette Collection by IHG? ### Is Kempinski The One Suites Hotel Shanghai Downtown pet-friendly? ### How much is parking at Kempinski The One Suites Hotel Shanghai Downtown? ### What time is check-in at Kempinski The One Suites Hotel Shanghai Downtown? ### What time is check-out at Kempinski The One Suites Hotel Shanghai Downtown? ### Where is Kempinski The One Suites Hotel Shanghai Downtown located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## THE ONE Shanghai Downtown, Vignette Collection by IHG Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 111 8 - Good 75 6 - Okay 12 4 - Poor 4 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### CHRISTIAN 17 Sept 2025 Liked: Cleanliness, room comfort, communication Fantastic location in downtown Shanghai with many restaurants and shops nearby. ##### CHRISTIAN Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Qiongling 5 Oct 2024 Liked: Cleanliness, property conditions & facilities, communication Very good 👍 we will check in again！ ##### Qiongling Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Rong 25 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines) ##### Rong Stayed 8 nights in Sep 2024 ### 10/10 Excellent #### Verified traveller 3 Jun 2024 Liked: Cleanliness, room comfort, communication #### Fantastic Really great location, state of repair and staff. Highly recommended! ##### Verified traveller Stayed 3 nights in May 2024 ### 2/10 Terrible #### Verified traveller 19 Nov 2024 Disliked: Cleanliness, room comfort, communication Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service. ![](https://a.travel-assets.com/ugc/hotel-reviews/E081F7DC1263007CB964F26F09C604CD285722081732020302371.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/85E6FB6381D12619E9C34964D58A80703F6EC1F31732020300670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/531C532F310CEA095203983EC75495119A6B655D1732020302556.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06FC5C8834AB7BF4679B48DE7AA193F10FE4E1D91732020302457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 6 nights in Nov 2024 ### 10/10 Excellent #### Dashel 28 Mar 2024 Liked: Cleanliness, room comfort, communication #### Will come back Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days.. ##### Dashel Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Rafael 28 Oct 2025 Liked: Cleanliness, room comfort, communication Fantastic location in Shanghai. ##### Rafael Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Mohd Hisham 15 May 2025 Liked: Cleanliness, room comfort Nice hotel ##### Mohd Hisham Stayed 10 nights in Apr 2025 ### 10/10 Excellent #### James 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Fantastic room and location! :) ##### James Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Zhenyu 4 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Well located and spacious. ##### Zhenyu Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Jim 23 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We will stay in the property again if we go back to Shanghai. ##### Jim Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Manuel 18 Dec 2023 Liked: Cleanliness, room comfort, communication Wonderful hotel, room and service. Restaurant the food is so so. ##### Manuel Stayed 1 night in Dec 2023 ### 8/10 Good #### Zhuang 3 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The hotel is old. ##### Zhuang Stayed 1 night in Apr 2024 ### 2/10 Terrible #### hongxiang 30 May 2024 Liked: Communication Disliked: Room comfort Hotel definately needs renovation ##### hongxiang Stayed 3 nights in May 2024 ### 8/10 Good #### Julia 8 Aug 2024 Liked: Cleanliness, amenities, communication Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine. ##### Julia Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Kwan In 29 Mar 2025 Liked: Communication Disliked: Cleanliness cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom. ##### Kwan In Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Wenyi 5 Oct 2023 Liked: Communication Disliked: Cleanliness, property conditions & facilities The room floor and sink are not clean. The lights quite dark. ##### Wenyi Stayed 2 nights in Oct 2023 ### 8/10 Good #### Ah 22 Mar 2024 Liked: Cleanliness, room comfort Disliked: Communication Wifi connection is very bad ##### Ah Stayed 2 nights in Mar 2024 ### 6/10 Okay #### WeiBelle 4 Feb 2014 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Staff to improve on communication with guests Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer. ##### WeiBelle ### 8/10 Good #### Hiromichi 14 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities 景色いい部屋だった ##### Hiromichi Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### JOSE MANUEL 30 Jul 2025 Liked: Amenities Los cuartos muy cómodos y buenas instalaciones ##### JOSE MANUEL Stayed 1 night in Jun 2025 ### 10/10 Excellent #### HUAI CHEN 23 Apr 2025 Liked: Cleanliness, room comfort, communication #### 上海非常好的飯店 位於上海的市中心到哪裡都很方便而且睡得很舒服很安靜，下次入住上海一定會再選擇 ![](https://a.travel-assets.com/ugc/hotel-reviews/3272dad3-aaf4-4ad9-9406-909c41feb820-1745429895284.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f3c72876-fe72-47a4-b7d8-0235de05b1d2-1745429896166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/32b6bd23-2bf5-4a8e-a8cd-85c914ee0381-1745429896077.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d2712fa3-96ef-4f68-affd-5e9851bf305f-1745429895498.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HUAI CHEN Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### kuei liang 7 Dec 2024 Liked: Cleanliness, room comfort, communication 洗面室の灯りをもっと明るくしてください ##### kuei liang Stayed 5 nights in Nov 2024 ### 6/10 Okay #### Mehmet 29 Nov 2024 Liked: Cleanliness, communication Ortalama bir otel ##### Mehmet Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### HUAI CHEN 28 Oct 2024 Liked: Cleanliness, room comfort, communication #### 好地点好环境 地点好，服务好，住得非常舒服 ![](https://a.travel-assets.com/ugc/hotel-reviews/3CDE919EE27263A935FBBB99CAB39998791F01341730090966076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FA6BE9EF4AAB22915F717324B204C8F8CBAA85CE1730090964561.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A691F605DC5C2170EC4D1E4D41CA9EA30D01BB961730090964362.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38938183FF6965E568F9C62879787327E9231BBA1730090964442.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### HUAI CHEN Stayed 6 nights in Oct 2024 ---