- Disliked: Staff & service, property conditions & facilities
Extremely disappointed with this hotel. When booking was made, the hotel offered 24 hour free airport shuttle and free shuttle within 3 km - hotel no longer offers this so not honoured. When calling from the airport, we were told to hire a taxi. Hotel would not accept Canadian credit card - only Chinese credit card (which we do not have) or local currency. Unbelievable. Reserved non-smoking room and assigned smoking room. Thankfully, smoke odour only in hallways. Only 1 of 3 advertised restaurants open. Pool closed. Signs indicated there was a business office onsite. When we requested use of a computer in the business office, we were told "no computer; no business office". We experienced difficulty communicating with front desk staff as most do not speak or understand English. Only one front desk staff on duty with limited English.