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Reviews of Mercure Shanghai Hongqiao South

3.5 out of 5
Mercure Shanghai Hongqiao South
No. 3069 Hong Xin Road, Min Hang District, Shanghai, Shanghai

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 89 reviews" "
Rating 8 - Good. 38 out of 89 reviews" "
Rating 6 - Okay. 8 out of 89 reviews" "
Rating 4 - Poor. 4 out of 89 reviews" "
Rating 2 - Terrible. 6 out of 89 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Thibault

Business traveller
Very poor customer service
Front desk people speaks loud at me to prove they are right. Almost yelled at me. It's incredible. You can see that the service is very poor. I booked this Mercure because the one at Jiuting is closed at that time. If you have the choice, book Mercure Jiuting instead. No bad surprise for sure there.
Stayed 1 night in Feb 2020

6/10 Okay

Thibault

Business traveller
Liked: Room comfort
Disliked: Staff & service
Worst breakfast ever
They charged 120RMB for breakfast everyday during my stay. The breakfast doesn not worth it for sure. Feel free to check the picture attached. They don't give a price discount or anything. Very bad service.
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
If you want to stress free trip, do not stay there.
Stayed 6 nights in Nov 2019
Response from coco on 10 Dec 2019
Thank you for your valuable comments and look forward to your next visit!!

8/10 Good

Bhavsar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel location, condition and furniture was good. Staff didn’t speak English was a bit problem.
Stayed 2 nights in Aug 2019
Response from Hilary on 11 Aug 2019
Distinguished guests: we feel honored to create a pleasant stay experience for you. I have Shared your comments on our hotel's location and service with the team. Please believe that your affirmation and kindness will encourage us to create more warm and pleasant experience for our guests. Thank you again for your valuable comments and look forward to your next visit!!!!!!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great stay. Will stay again. Thank you.
Stayed 4 nights in May 2019
Response from sally on 7 Jun 2019
Dear guests, thank you very much for your satisfaction. The hotel always adheres to the principle of service first, making you feel at home every time you travel. Looking forward to your next stay!

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from sally on 1 Jun 2019
尊敬的宾客，您好，感谢您选择上海虹桥漕河泾美居酒店，我们一直以服务至上为原则，坚持为每一位宾客提供最优质的服务，期待您的下次入住！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Services and staff at Mercure Shanghai Hongqiao South Hotel are the best that I have experienced. I cannot give them enough praises.
Stayed 1 night in Jan 2019
Response from elina on 17 Feb 2019
Dear guests, thank you for your high comment. Wish you a happy life and a happy day.

8/10 Good

Fraser Wee Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent good hotel
Hotel stay was gd but location not that fantastic.
Stayed 1 night in Jan 2019
Response from Sally on 27 Jan 2019
Dear guests, thank you very much for your comments. The hotel is within half an hour's drive from hongqiao airport and the national convention and exhibition center. There is also a subway station nearby. Looking forward to your next stay!

10/10 Excellent

YA-CHIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sally on 22 Jan 2019
尊敬的宾客，您好，非常感谢您的满分好评，您的认可是我们最大的动力，我们也会加强各方面的培训工作，争取给每一位宾客都能带来宾至如归的感觉

10/10 Excellent

Wei Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from sally on 9 Dec 2018
Dear guests, hello, thank you for your comments, look forward to your next visit, I wish you a happy life

4/10 Poor

Frederic, TX

Disliked: Staff & service, room comfort
Disappointing Mercure property
I stayed there because of the (relative) proximity to Hongqiao train station. I arrived late. The front desk could not speak English. No options for a late dinner (room service or otherwise). The room has a smelly bathroom (mold), and while I had reserved a non-smoking room, the entire room reeked of cigarette smell. Pillows were bad, and the window looked directly into another room. There was a constant noise (central AC humming maybe?) that prevented a restful sleep. Walls are paper thin so you hear people talking in the adjacent room (and I am seriously deaf). I had to argue to have breakfast because I did not purchase a package (the host would literally deny me entry even though I offered to pay. They would not take Visa for payment (in a hotel!!) at breakfast, only cash. The breakfast was mediocre, with pastries at least 3 days old.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel is OK. Not very convenient to Hongqiao airport. Best if you speak Chinese.
Stayed 1 night in Jun 2018

8/10 Good

ka yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Brian, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk ability to help non-Chinese speaking guests absolutely horrible. You expect someone to speak English, even if just little, at an Accor establishment. Never will go there again.
Stayed 1 night in May 2018

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
I was relocated to this hotel in the middle of the night because the one I booked lost my reservation. This hotel was a nice place to stay, but unfortunately I only was able to stay for a few hours. The rooms are spacious and include many amenities.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Fraser Wee Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value price for a mecure hotel.
Generally the stay was alright except that the room that i was allocated happened to be surround with noisy neighbours and the wall seem to be thin as I am able to hear neighbour or people in the corridor talking. Other than that, it was a good stay.
Stayed 1 night in Feb 2018

10/10 Excellent

KHANG KHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Soma

Liked: Cleanliness, property conditions & facilities, room comfort
Nice neat hotel, staff helpful but not great. Hotel is to a building repair, and next to a large empty ground. But walk across and there is mall, with starbucks and food outlet.
Stayed 1 night in Dec 2017

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but not in convenient area
Hotel seemed fairly new, and was a nice stay. I did have some problems with the wifi when i arrived, but front desk helped me get that sorted out. I stayed for a business meeting, and the area is not too exciting. There is a lot of construction going on, and there are food options, although many may not appeal to westerners. This is more of an issue because the hotel doesn't have a real restaurant on site for dinner.
Stayed 2 nights in Oct 2017

8/10 Good

Ong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Location is ok, staffs are friendly.
The Toilet bowl was not working and they have sent repair man to make repair but problem not solved... We have to go down to the basement hall to use the toilet, for 3 days morning.
Stayed 4 nights in Sep 2017

8/10 Good

Thi Duy Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Its good but quite far from metro station. the view around is not nice.
Stayed 1 night in Aug 2017

10/10 Excellent

bashir j, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
i enjoyed my stay,the stuff very helpful rooms were very clean and comfortable
Stayed 3 nights in Jul 2017

6/10 Okay

Faye, Toronto

Liked: Staff & service
New hotel but the layout of room is not convenient.
Stayed 1 night in Jul 2017
Response from Thomas on 2 Aug 2017
Dear Sir/Madam, Warmest greeting from Mercure Shanghai Hongqiao South .Thank you for choosing our hotel as your accommodation. We have conveyed your valuable suggestion to the management of the hotel. We cherish your valuable advice, which is critical to our promotion of guest satisfaction. Look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern cheap
PERFECT, Clean, modern cheap, Does the job, in and out for work.
Stayed 6 nights in Jul 2017
Dear Sir/Madam, Warmest greeting from Mercure Shanghai Hongqiao South .Thank you for choosing our hotel as your accommodation. We will continue to do our best to provide a clean,warm and comfortable living experience for our guest. Look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service clean. Good location
Good service, clean, we liked it
Stayed 3 nights in Jul 2017
Dear Sir/Madam, Warmest greeting from Mercure Shanghai Hongqiao South. Thank you for choosing our hotel as your accommodation. Look forward to seeing you again soon.

10/10 Excellent

Simon, Buenos Aires

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No laundry no room service,
Nice, quite, pleasant, I will stay again price reasonable,
Stayed 3 nights in Jul 2017
Response from Young on 13 Jul 2017
Dear Mr. Unterberg, Warmest greeting from Mercure Shanghai Hongqiao South. Thank you for choosing our hotel as your accommodation. Sorry to inform you we do not offer room service ,but we will do our best to arrange laundry service for the guest as soon as possible. It is our greatest honour that you will stay with us again. Looking forward to seeing again soon. Thanks again & have a nice day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice close to airport and subway
hard time to extend my stay . I was very disappointed because they do not accept to extend at the same rate , while there was available rooms .
Stayed 1 night in Jun 2017
Response from Young on 11 Jul 2017
Dear Sir/Madam, Warmest greeting from Mercure Shanghai Hongqiao South. Thank you for choosing our hotel as your accommodation. Terribly sorry for the inconvenience caused to you . Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accor 체인 가성비 호텔
1. 런드리는 세탁방을 무료이용 가능(세제포함) 2. 상해이긴 하나 번화가 중간에 있어 어딜 가려면 택시이용(지하철 역사도 2km 거리에 있음) 3. 방배치는 북동(뷰 위주), 남서(일조 위주) 라서 편의에 따라 결정하면 됨 4. 복합건물이라 밑에 병원과 가라오케 같은게 있는데 새벽까지 운영하는 듯 하나 소음이 올라오지는 않음 5. 참고로, 라운지가 별도 없는대신 1층에 웰컴초콜릿이나 커피, 티를 무료로 제공함
Stayed 6 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from coco on 11 Jan 2020
尊敬的贵宾您好，感谢您入住上海虹桥漕河泾美居酒店。酒店旨在为每一位宾客营造舒适便捷的入住体验，成为您商旅途中的家外之家。我们真诚的期待您下一次的光临，祝您生活愉快！

8/10 Good

Meli, Hong kong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間衛生，簡潔， 設計合理， 最喜歡其大長桌，近機場。 只是附近配套不是十分足夠。 早餐還可以，但選擇有限。
Stayed 2 nights in Dec 2019
Response from coco on 9 Dec 2019
尊敬的宾客，您好，没有给您带来完美的入住体验实在抱歉，酒店近期已经在解决这方面的问题，期待您的下次入住.

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'entrée en travaux est un peux surprenant, pour le reste magnifique.
Stayed 1 night in Nov 2019
Response from coco on 10 Dec 2019
Thank you for your valuable comments and look forward to your next visit!!

8/10 Good

Jane, 日本

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コンビニが近くにあったらもっと素敵かな。スタッフさんはみんな親切です。全体的には満足しています^ ^
Stayed 4 nights in Oct 2019
Response from coco on 10 Dec 2019
ご入居とコメントありがとうございます。ご満足のほど、私たちの最大の光栄です。友達にオススメしてね。ご来店をお待ちしております

8/10 Good

mei ling, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi 夠弱，要改善
Stayed 4 nights in Oct 2019
Response from catherine on 24 Oct 2019
尊敬的宾客，您好，没有给您带来完美的入住体验实在抱歉，酒店近期已经在解决这方面的问题了，期待您的下次入住

8/10 Good

Peggy, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is far away for metro, and not much delicious food around... but this is my first time to Shanghai and I felt the staffs are helpful. They are willing to help me to order the take away by themselves as I don’t have their apps... I’m really appreciated that. And one staff named Sandy is the most politely and professional one at reception. She was so details and will ask the driver to help and take care of our luggage when we left by taxi. I’m happy that I met a kind and professional staff like her on my first time at shanghai. Thank you. But for the restaurant ( breakfast), not much choice and not delicious at all, need improvement.
Stayed 4 nights in Oct 2019
Response from catherine on 1 Nov 2019
Thank you for staying in our hotel. Thank you very much for your feedback! We will also feedback your Suggestions to relevant departments and solve the problem as soon as possible

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 지내다왔어요~^^
마트도 가깝고 친철하고 청결도 좋았어요. 전 주로 택시였지만 대중교통 이용하긴 좀 먼거 빼곤 좋아요
Stayed 5 nights in Sep 2019
Response from COCO on 3 Oct 2019
당신의 긍정과 후애는 저희를 격려하여 더욱 따뜻하고 즐거운 입주 체험을 만들어 주도록 노력할 것입니다. 저희에게 다시 한 번 당신의 평가에 감사 드리며, 당신의 다음 왕림을 기대합니다!!!!!

8/10 Good

ya

Business traveller
Liked: Cleanliness, staff & service
歯ブラシは部屋になかったですが、フロントに聞いたら頂けました。
Stayed 2 nights in Sep 2019
Response from COCO on 3 Oct 2019
チェックイン中に何か問題があれば、24時間いつでもホテルのフロントにフィードバックして、すぐに問題を解決してくれる。私達はあなたのために最も親切で行き届いた入居体験を提供して、心からあなたの再度の訪問を期待します!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from COCO on 3 Oct 2019
Hello, thank you for your stay and comments, your satisfaction is our greatest honor. Help us recommend to our friends. Mua, look forward to your visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hilary on 12 Aug 2019
Dear guests, thank you for your stay and comments. Your satisfaction is our greatest honor. We look forward to seeing you again

10/10 Excellent

Jiangsheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Hilary on 12 Aug 2019
Dear guests, thank you for your stay and comments. Your satisfaction is our greatest honor. We look forward to seeing you again

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from sally on 21 May 2019
Dear guests, thank you very much for your comments. We always believe in the principle of service first and customer first to treat every guest, and we will make continuous progress to bring every guest perfect check-in experience. Looking forward to your ctrip check-in!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
客室に入る前に、通路に工事用の資材が置かれて 埃だらけだったけど客室は清潔でした。 フロントのスタッフもみんな親切でした。
Stayed 2 nights in May 2019
Response from sally on 12 May 2019
尊敬のお客様、こんにちは、たいへんあなたのホテルに対する评価に感谢して、ホテルの客室改造のためにあなたに申し訳なくて、同时にあなたの私达の従业员の承认に感谢して、私达も情热的なサービス态度を维持して、そして更に厳格な要求卫生面の仕事、あなたの次回入居!

10/10 Excellent

sung jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from sally on 13 Jun 2019
尊敬的宾客，您好，您的选择是我们奋斗的动力，我们也会竭尽所能提高我们的服务质量，期待您的下次入住！

10/10 Excellent

sung jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from sally on 13 Jun 2019
尊敬的宾客，您好非常感谢您的满分好评，您的满意是我们最精彩的答卷，期待您的下次入住！

8/10 Good

MIN SHIK

Liked: Staff & service, property conditions & facilities, room comfort
가성비
가격대비 로비가 깔끔합니다. 담배냄새가 살짝 있었고 연결된 에어컨 송풍기를 통해서도 나오는것 같았습니다. 가격이 비해 나름 만족했습니다.
Stayed 1 night in Apr 2019
Response from sally on 13 Jun 2019
존경하는 하객들, 안녕하세요, 당신의 평가에 매우 감사합니다, 매우 죄송하지만 당신에게 완벽한 입주 체험을 가져주지 않았다, 우리는 또한 관련 부문에 피드백, 모든 하객에게 더 나은 입주 체험을 가져올 수 있도록 노력하겠습니다!다음 체크인을 기대합니다!

6/10 Okay

YUI WING

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Always found problem from the front desk.
Stayed 1 night in Apr 2019
Response from sally on 14 Apr 2019
Dear guests, I'm really sorry for the inconvenience caused to you. Our relevant departments will also strengthen the training work and improve the problem, and we also look forward to your next stay. Thank you!

10/10 Excellent

nouamane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le petit déjeuner a améliorer a part ça l hotel est super beau merci
Stayed 4 nights in Mar 2019
Response from sally on 14 Apr 2019
Dear guests, hello, thank you very much for your recognition of us, your satisfaction is our biggest power, look forward to your next stay!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from sally on 31 Mar 2019
Dear guests, thank you very much for your comments, we will continue to make progress, looking forward to your next stay!

8/10 Good

Sze Kit Leddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近離地鐵有點遠。如果酒店有24小時送餐更好。服務確實有比以前提升了。
Stayed 2 nights in Mar 2019
Response from sally on 23 Mar 2019
尊敬的宾客，您好，非常感谢您的认真点评，对于您的认可我们非常开心，我们也会更加的努力，不断做出更好的改变，对于送餐问题我们相关部门已经在解决了哦，也希望在您下次入住时可以享受到更好的旅途时光，期待您的下次入住！

8/10 Good

YI-SHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business trip
Close to airport, clean room, great room rate. Staff was very friendly, help to book taxi everytime I went out.
Stayed 1 night in Jan 2019
Response from Sally on 28 Jan 2019
Dear guests, thank you very much for your comments, your satisfaction is the power of our progress, we will continue to work hard, and look forward to your next stay!