Shaanxi Grand Opera House Xi'an

Over priced as heck, beautiful but if you looked too closely it wasn’t that clean. Every single thing is a new charge, over priced and seriously undervalued. Would recommend other families stay at somewhere like the Hilton, where they don’t charge an arm and a leg for every thing. Right down to charging per item of clothing washed - at the Hilton it was free / included. Staff were significantly more helpful and helped us to our room at the Hilton, they were rude and condescending at the W. The breakfast is charged per day, not per stay. We were charged to use the pool, and the gym - considering the price of the stay it has been included at every other hotel on our trip. The outdoor pool isn’t open until 2pm, and the gym / indoor pool are only open from 8am - a 24 hour gym would be appropriate- and has been the situation in every other hotel.