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"Stayed in the Yering Suite. Nobody onsite except for one house keeping staff knew how to light the gas fire in the room. We tried to light it but turns out the pilot light was not lit. Ended up with three members of staff in the room being shown how to use it. No instructions for how to turn on the power to operate the spa bath, it was hidden inside a cupboard. No chef available so restaurant was closed. Bathroom windowsill was full of dead bugs. The bed posts were full of dust. Pool was not in operation and in a terrible state. Paying $460 for 1 night I expected better."