Serpent Ridge Vineyard

We were in our room basically to sleep and get ready. The night before we left, I went to back up our belongings. When I picked up my backpack, it was drenched! Because it was empty, this didn’t make sense. Upon investigation, I noticed that the walls were damp, and water was seeping through the tiled floor. There is obviously a bad leak somewhere. I contacted the front desk. While they freed us a different room, this really wasn’t an option as we were leaving the following day & needed to finish packing. I did place a dry towel on the ground, and the following morning, it was wet. I did take pictures. When I checked out, the receptionist wasn’t incredibly helpful other than having me email the pictures to their reservation desk. She said someone would contact me, which they haven’t. Due to the issues of mold, and my backpack getting soaking wet, I would like some sort of compensation. We will see what happens. I’ve stayed at this hotel before, and I really like its location- but when something major like this happens, more attentiveness needs to occur.

I would stay here again.