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Reviews of Hotel The Castle Jamsil

2.5 out of 5
Hotel The Castle Jamsil
7, Olympic-ro 32-gil, Seoul, Seoul

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 86 reviews" "
Rating 8 - Good. 28 out of 86 reviews" "
Rating 6 - Okay. 7 out of 86 reviews" "
Rating 4 - Poor. 6 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hajeong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Grhen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

6/10 Okay

Jeiwook

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Hung Soo

Stayed 2 nights in Nov 2023

10/10 Excellent

Samai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Room was pretty clean and small, but efficient enough. Mini fridge was nice as many hotels in Seoul do not have it. Location is right by lots of restaurants and Seokchon Lake and Olympic Park, which is nice. Close to subway stations as well. It is in an alley typical of Seoul- be careful of cars as they won't watch for you. Maybe not best for a family, but a couple or business trip would suit it best. They let me check in early, which helped a lot as well as a later check out time than many hotels. Love that is is a non smoking hotel as well.
Stayed 2 nights in Oct 2023

4/10 Poor

Rafael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The day we checked in the taxi driver had a hard time finding the place by how it is listed , the Castle Jamsil; Jamsil is the area. We drove around twice stopping at the same place until the driver went in with my wife and verified it was the place. Cleanliness of the shower area. It has a built up of mold around the inside, one of two lamps was missing The stem was hanging down. There was one large towel that was frayed with a hole in it and a second frayed area on the towel. I picked up the phone to call the front desk and the phone ear piece and cradle had some kind of nasty Unsanitary junk. We went down stairs to request a change of room and they said they could not at first. After some persuasion they said they would move us the next day in the afternoon. We said ok since it was near midnight. We came back down in the morning and were told they would move us to another room. The room was one floor down from where we were staying. When we walked into the room it Birgitta and day difference. Same style but, everything was clean. We told them that is was nice. The rest of the evening was comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our lights weren’t turning off in the room, but the front desk staff came up and fixed them ASAP! Customer service was amazing
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023

6/10 Okay

Young jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from hotel the castle on 29 Jun 2023
Thank you for using our hotel.I wish you all the best in your work.

10/10 Excellent

Boungyob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good place to stay.,.
Stayed 2 nights in May 2023
Response from hotel the castle on 29 Jun 2023
Thank you for using our hotel.I wish you all the best in your work.

10/10 Excellent

maria loreto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in May 2023
Response from hotel the castle on 29 Jun 2023
Thank you for using our hotel.I wish you all the best in your work.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was absolutely beautiful. I stayed the weekend for my birthday. The staff was very polite helping me with my flowers and multiple bags. They also valet parked my vehicle. The lounge/ restaurant upstairs was absolutely beautiful as well.
Stayed 2 nights in Apr 2023

10/10 Excellent

Young

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2023

10/10 Excellent

youngil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location
Stayed 1 night in Sep 2022
Response from hotel the castle on 27 Oct 2022
Hello sir Mark,Thank you for staying with usWe hope see you again :)Thank you :)

10/10 Excellent

Mariagrazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Convenient to great eating and shopping, near lake, Lotte Tower and Mall and beautiful Olympic Park.
Stayed 15 nights in Jul 2022
Response from hotel the castle on 8 Aug 2022
Hello ma'am Mariagrazia :) Thankyou for staying with us, We hope to see you again :) Have a nice day!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was amazing. The front desk people were amazing. The hotel was amazing. Ill be staying there whenever im in Seoul
Stayed 2 nights in Nov 2021
Response from hotel the castle on 4 Dec 2021
Thank you for stay with us we hope to see you again :) Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 좋았습니다!
Stayed 1 night in Apr 2021
Response from 호텔 더 캐슬 on 14 Apr 2021
안녕하십니까 고객님 :) 저희 호텔 더 캐슬 방이점을 이용해 주셔서 진심으로 감사드립니다. 고객님께서 투숙에 만족하신 것 같아 너무 기쁩니다! 항상 고객님의 만족을 위해 최고의 객실 컨디션과 친절함을 유지하겠습니다. 다음번 만남시에는 더 좋은 기억 남겨드리기 위해 노력하는 호텔 더 캐슬이 되겠다 약속드리며, 오늘도 행복한 하루 보내시길 바라겠습니다:D 소중한 이용 후기에 다시 한번 감사의 말씀 드립니다.

8/10 Good

JIHWAN

Stayed 1 night in Mar 2024

8/10 Good

YOKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Miki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
思っていたよりとても良かったです。 日本語も大丈夫です。 ただ、部屋がとても暑くて💦 床暖？なのか切っても暑くて暑くて。 少し窓を開けて過ごしました。
Stayed 1 night in Mar 2024
Response from hotel the castle on 3 Apr 2024
こんにちはホテルをご利用いただきありがとうございます。次回またお越しの日をお待ちしております。

10/10 Excellent

AYAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Yuka

Stayed 3 nights in Dec 2023

8/10 Good

Oiyan

Stayed 3 nights in Nov 2023

10/10 Excellent

영아

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Eob su

Stayed 1 night in Nov 2023

6/10 Okay

WONIL

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격에 맞는 방 청결도, 주요시설과의 접근성 훌륭함, 어메니티 품질도 뭐라할 데 없이 좋습니다. 편안하게 지내고 갑니다.
Stayed 1 night in Oct 2023

8/10 Good

myunghwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

William

Stayed 3 nights in Oct 2023

4/10 Poor

Myeongkyu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
동네여관수준입니다.
15만원짜리 객실이 동네 여관수준이었습니다. 침구도 불청결했고 자는동안 온몸이 가려웠습니다. 객실 찌든내를 방향제로 감추려는지 냄새때문에 창을 열어둘수밖에 없었구요. 최악이었습니다.
Stayed 1 night in Oct 2023

6/10 Okay

SUNGHOON

Business traveller
Liked: Cleanliness
Stayed 4 nights in Oct 2023

2/10 Terrible

Youngsoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

yhonchang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친철한직원분들 추천!
직원분들이 매우 친절하십니다! 객실도 깨끗하고 조용했습니다!
Stayed 2 nights in Sep 2023

8/10 Good

AYAKA

Stayed 2 nights in Aug 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
시설도 깨끗하고 역에서 가깝고 찾기도 쉽고 직원들도 친절했습니다.
Stayed 2 nights in Jul 2023

4/10 Poor

Hansoo, Daegu

Stayed 1 night in Jul 2023

10/10 Excellent

Hyeonwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Yosuke

Stayed 3 nights in Jun 2023
Response from hotel the castle on 29 Jun 2023
Thank you for using our hotel.I wish you all the best in your work.

8/10 Good

HEONDONG

Stayed 1 night in May 2023
Response from hotel the castle on 29 Jun 2023
Thank you for using our hotel.I wish you all the best in your work.

10/10 Excellent

YU HSIOU

Business traveller
Stayed 1 night in Apr 2023

10/10 Excellent

Ji won

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

SEUNGHEE

Stayed 1 night in Apr 2023

4/10 Poor

Ho Yi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
枕頭上有蟲子，睡覺時感到很癢，廁所沒有門。自動暖氣系統晚上到了攝氏29.7度，打電話給前台處理的時候，前台也不能好好解釋，擾攘了大概一個小時氣溫才下降到正常水平
Stayed 3 nights in Apr 2023
Response from hotel the castle on 15 Apr 2023
你好吗非常感谢您使用1号酒店The Castle房间。首先，非常抱歉给客房使用带来不便。我们会成为以您的后记为基础，进一步改善的酒店。 谢谢。

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
附近很多人抽菸喝酒 位置不適合一人去旅行或喜歡清幽環境的人居住
Stayed 3 nights in Mar 2023
Response from hotel the castle on 8 Apr 2023
感谢您今天也使用我们酒店的The Castle Bang一号店。下次使用时,我会努力让您更加满意

2/10 Terrible

GAEUN

Disliked: Cleanliness, staff & service, property conditions & facilities
위치는 큰길과 아주 가까워서 좋았습니다. 먹자골목안이라서 근처에 여러 가게가 많았습니다. 그래서 조금 시끌벅적한게 단점입니다. 하지만 건물안에 들어오면 바깥 소리는 거의 들리지 않습니다. 대신에 옆방 소리가 너무 생생해서 벽을 통해 서로 대화도 가능했습니다. 깔끔해보이지만 룸에 들어가면 벗겨진 벽지, 화장실 곳곳에 가득한 물때 및 곰팡이들, 고장난 변기 레버, 고장난 물구멍 등 욕조는 푸시형이었으나 고장이 나서 닫아도 물이 그대로 빠져나갔으며 세면대는 물빠짐이 현저히 느려 불편했습니다. 테이블위에는 미처 닦지 못한 컵자국이 가득했습니다. 그리고 3박 4일을 묵었는데 단 하루도 시트 교체, 청소 및 수건을 보충해주지 않아 3장의 수건으로 3박 4일을 보내야 했습니다. 나갈때마다 일부러 짐정리를 싹 하고 갔는데 밤늦게 돌아오면 늘 그냥 그대로였습니다. 혹시 넘치는 쓰레기통을 스스로 비워야하는거였는데 제가 몰랐던건지는 모르겠습니다. 그리고 카드형식으로 엘리베이터를 작동하는게 아니라 수상한 사람이 함께 엘리베이터에 올라 굉장히 불편했습니다. 위치,친절한 인포직원 분들을 제외하고는 별 하나도 아까운 숙소입니다. 만약에 근처 콘서트를 위해서 이곳에 숙소를 잡으실 예정이라면 부모의 원수라도 세번은 말리고 싶습니다. 감사합니다.
Response from hotel the castle on 15 Mar 2023
안녕하십니까 호텔 더 캐슬 방이 1호점입니다.우선 고객님의 이용에 불편을 드려 죄송합니다.말씀주신 부분은 확인 후에 조치하도록 하겠습니다.청소와 관련된 부분은 고객님의 짐이 객실안에 있기 때문에 요청 주시지 않는 한 도와드리고 있지는 않습니다. 직원이 더욱 세심하게 신경 썼어야 했는데 많이 부족한 것 같아 송구스러울 따름입니다. 고객님의 리뷰를 바탕으로 개선해 나가도록 하겠습니다. 감사합니다.

10/10 Excellent

LEE

Stayed 1 night in Dec 2022

10/10 Excellent

Sukjoon

Stayed 1 night in Dec 2022