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The wonder door gate staff was very rude. I complained to hotel but they said the staff was from Lotte world. Except that part, I would stay again even it’s expensive.
Dear Norman,Thank you for staying with us and sharing your valuable experience. We will do our best with a more comfortable environment and service next time. We hope your family will be full of health and happiness. Warm regards, Calvin, JoGeneral Manager Lotte Hotel World
Great place! Great customer service! Will come back!
Jalean
Stayed 3 nights in Feb 2024
Response from Lotte Hotel World on 20 Feb 2024
Dear Jalean,Thank you for staying with us and sharing your valuable experience. We will do our best with a more comfortable environment and service next time. We hope your family will be full of health and happiness. Warm regards, Calvin, JoGeneral Manager Lotte Hotel World
A well located property with lots of shopping opportunities and family activities like Lotte World and a great Aquarium, that you can enjoy. They let themselves down with some attention to detail in their hotel…ie don’t ever attempt to replace room service items or replace used tea bags. Overall, it’s a pleasant hotel.
Staffs were not very friendly, I asked for an early check in and even though there are rooms available (I was checking in on Tuesday) the front desk did not accommodate (said it’s against their policy). I have traveled around the world and most hotels accommodate (subject to availability as that is good customer service). I found this hotel to be very inflexible and not customer friendly.
Easily accessible to malls and eateries.
Breakfast buffet is fantastic
Staffs are awesome and very helpful.
Direct access to adventure park near hotel rooms lift.