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"The check in person was very courteous. Everything was well explained including breakfast buffet. Upon initial inspection of the room we found couple of women's hair inside the bed. I called the front desk and they apologized several times. They replaced the entire bed linings. Other than this incident everything was awesome. I can't emphasize enough how everyone working at the hotel were courteous and friendly. The facility is also beautiful. Nice landscape and awesome pool. I highly recommend this true five star hotel."

"The finest hotel in Jeju. Words cannot fully capture the level of excellence in every detail. It will forever remain our annual retreat with my mother. Our heartfelt thanks to everyone who takes such exceptional care of us. Saya. "

"Absolutely beautiful hotel. Easy check in with very friendly staff. Really love the hanbok experience too. Highly recommend it especially if it’s your first time visiting Korea. "

"Friendly staff, beautiful location and ocean views, COMPLIMENTARY laundry room, spacious rooms and balconies, and extremely clean."

"good"

"Great. Everything was a 5 star level. Will go back there for more days in fur"

"3박4일 제주도 여행 중 2일은 다른 곳에서 지내고 마지막 1일을 휘닉스에 묵게 되었는데 외관과 내부도 깨끗하고~ 아침에 일어나 창밖으로 보이는 일출이 너무나 아름다웠습니다. 다음에도 꼭 방문하고 싶은 휘닉스였습니다.~"

"Very friendly staff and excellent service! I would like to come again:) thank you for the amazing service. I definitely refer to my family and friends "

"Everything was perfect. The room was beautifully presented and clean, food was amazing and the staff were the best hotel staff we have ever encountered. We felt very welcomed and nothing was too much trouble. The resort was spectacular, incredible location and every facility to make our stay a truly memorable occasion."