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Reviews of Microtel by Wyndham Penn Yan Finger Lakes Region

3 out of 5
Microtel by Wyndham Penn Yan Finger Lakes Region
124 Elm St, Penn Yan, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room by elevator a bit loud. Also, they played a very low music in the hallways, all night long too. It wasn't loud but for a light sleeper like myself I found it a bit bothersome. Great location.
Stayed 2 nights in Apr 2024
Response from Nikki Mason; General Manager on 2 May 2024
Hello Jennifer,Thank you for lodging with us!Come back to visit!

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Beds are not that comfortable pillows need to be replaced
Stayed 3 nights in Apr 2024
Response from Nikki Mason; General Manager on 17 Apr 2024
Hello,We are sorry to hear that the pillows are not up to par. Please rest assure that we will be replacing pillows.Come back to visit us!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a busy weekend but staff were fabulous, helpful and pateint
Stayed 3 nights in Apr 2024
Response from Nikki Mason; General Manager on 16 Apr 2024
Hello Brenda,My staff and I are pleased that you found us to be fabulous, Helpful, and patient. Come back to visit!

10/10 Excellent

Trece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikki Mason;General Manager on 21 Mar 2024
Thank you for choosing to lodge with us!Come back to visit!

10/10 Excellent

Darren

Stayed 1 night in Mar 2024
Response from Vanessa Rumsey GSM on 10 Apr 2024
Thank you so much for your review of your last stay with us! We hope that you lodge with us again in the future!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and very kind. Rooms were comfortable and clean.Good breakfast. Parking was limited. Really need more parking. We would definitely stay here again, though.
Stayed 2 nights in Feb 2024
Response from General Manager; Nikki Mason on 10 Feb 2024
Hello Gary,Thank you for choosing to lodge with us! I am glad that you found our staff to be welcoming and kind. Housekeeping works hard to have your rooms as hospitable as possible. I will share how much you enjoyed your stay with all the staff!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penn-Yan Microtel
The rooms were clean and in good shape. Breakfast was good for what the stay cost
Stayed 2 nights in Feb 2024
Response from Nikki Mason; General Manager on 5 Feb 2024
Thank you for choosing to lodge with us!The staff and I are glad that you enjoyed your stay!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Micro-Tel Penn Yann. Excellent place to stay!
The general manager was so hospitable!!! Very welcoming here! The hotel is very clean. Excellent choice!
Stayed 1 night in Jan 2024
Response from Vanessa Rumsey GSM on 25 Jan 2024
Thank you so much for your 10/10 review! We are so glad you found our general manager to be informative and helpful.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
We had to book this for our parents due to a power outage in the area. Everyone was so kind and helpful especially being full and probably the people working there were dealing with outages themselves but they stayed upbeat
Stayed 2 nights in Jan 2024
Response from Nikki Mason;General Manager on 18 Jan 2024
Thank you for choosing us for your parents to lodge with during the power outages. I am glad we made there stay as hospitable as possible.

10/10 Excellent

Michael, Fairport

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with separate “living room area” Clean and modern facility
Stayed 1 night in Dec 2023
Response from Nikki Mason; General Manager on 19 Dec 2023
Hello Michael,I am glad that you enjoyed your stay with us! I will share with all the staff that you found your room to be clean and modern.

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a put my dinner leftovers on the fridge. The fridge ran a lot during the evening and morning. When i went to crab my leftover to pack to go home they were covered in water and ruined. The place was very clean. The staff was helpful. Breakfast was good. Check in/out was fast and friendly. Hotels com changed rewards and cheaped out
Stayed 1 night in Dec 2023
Response from Nikki Mason; General Manager on 11 Dec 2023
Thank you for choosing to lodge with us. We have taken care of refrigerator. I hope you will come back to visit us!

4/10 Poor

Colleen

Travelled with family
Disliked: Cleanliness
Was not the room I pd for. 3rd time I got the room I pd for. I never had an issue booking through 3 rd party. Receptionist try to tell me I got what book and I had to show her the reservation on my phone to prove it. She try to tell me 3rd party booking isn’t always what they say. I travel a lot through 3rd party never had an issue till now
Stayed 2 nights in Dec 2023
Response from Nikki Mason; General Manager on 5 Dec 2023
Hello Colleen,I am sorry to hear that there was an inconvenience with your stay!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service desk girl, very pleasant, its rare these days.
Stayed 1 night in Dec 2023
Response from Nikki Mason; General Manager on 5 Dec 2023
Hello Lisa,I am very pleased that the front desk agent was very pleasant. Thank you for choosing to lodge with us!

10/10 Excellent

Christopher, Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nikki Mason; General Manager on 18 Nov 2023
It looks like you have enjoyed your stay while Lodging with us! Come back to visit us!

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean and great location
Stayed 3 nights in Nov 2023
Response from General Manager; Nikki Mason on 17 Nov 2023
I am glad that you have found our hotel to be clean and the location to be great. Come back to visit us!

10/10 Excellent

Paula J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finger Lakes Trip
My husband and I come up to the Finger lakes every year in November. We stay at Microtel in Penn Yan all the time. It centrally located close to Kueka lake wineries and Seneca Lake wineries. Check in is quick and the staff is very friendly The rooms are very clean and comfortable. Price is reasonable Restaurants in walking distance I would highly recommend this hotel
Stayed 3 nights in Nov 2023
Response from Vanessa Rumsey GSM on 15 Nov 2023
Thank you so much for your kind review! I hope that you choose us again on your next trip to our region!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nikki Mason; General Manager on 13 Nov 2023
I am glad that you enjoyed your stay with us! Come back to visit in the future!

10/10 Excellent

Heather

Stayed 4 nights in Nov 2023
Response from Nikki Mason; General Manager on 4 Dec 2023
Thank you for lodging with us! I am glad that the front desk agent had great customer service!Come back to visit!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a very nice stay but housekeeping while we were out made 1 bed but not the other took our dirty towels but did not leave us any clean ones
Stayed 2 nights in Nov 2023
Response from Nikki Mason; General Manager on 6 Nov 2023
I am sorry to hear that your room did not get serviced the way that it was supposed to. I ham very glad to hear that you had a nice stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nikki Mason;General Manager on 31 Oct 2023
Thank you for choosing to lodge with us! We hope that you will visit us again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vanessa Rumsey GSM on 23 Oct 2023
Thank you so much for your excellent review! We hope that you choose us again for your next visit of our region.

2/10 Terrible

Ashley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Management is terrible and extremely unprofessional. Rooms were clean and nice. Small but that’s ok it’s just to sleep and shower.
Stayed 1 night in Oct 2023
Response from Vanessa Rumsey GSM on 23 Oct 2023
I am so sorry that your stay inadequate. I hope that you come back and give us a second try on your next stay.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Ther elevator needs an upgrade ..........it is so slow!
Stayed 2 nights in Oct 2023
Response from Vanessa Rumsey GSM on 23 Oct 2023
Thank you for your review. I am sorry that you found our elevator to be slow. I hope that you try us again for your next stay in our region.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet room but breakfast needs work
The price/night was very high, but it was comparable to the other Penn Yan hotels, so I paid it. I will shop around more next time though. The main thing I noticed that needs improvement was the breakfast area and the breakfast. The breakfast area is set up in a way that puts everyone in each other's way. The coffee service needs to be off on it's own. People needing hot water for oatmeal or tea should not be blocking the people who want coffee. You can't even get a coffee cup if someone is already getting coffee or hot water. The oatmeal was hidden in a drawer, and once I found the oatmeal, I then needed to hunt around for the bowls. There were no nuts or berries or brown sugar to put in the oatmeal. There were no eggs or potatoes or hashbrowns. The first morning there was no fruit. I skipped the breakfast on the second day because it was too sad. I just had coffee. I should mention that I do not eat gluten. Parking was also a challenge, but not much can be done about that.
Stayed 2 nights in Oct 2023
Response from Vanessa Rumsey GSM on 23 Oct 2023
Thank you so much for your review. I am so sorry that our breakfast did not have many choices. Please be assured that we will be looking into this issue.

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
we got in late and went right to sleep. when we woke up there were rose petals that had fallen out of the bed . they were obviously there from the people before us. i went down to the desk in the morning and they said they couldn’t do anything for us because we booked through Expedia. Offered nothing for having a dirty bed. the hotel otherwise was very nice.
Stayed 1 night in Oct 2023
Response from Vanessa Rumsey: Guest Service Manager on 10 Oct 2023
I am sorry to hear that there was an inconvenience with your stay!

2/10 Terrible

TINA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nikki Mason: General Manager on 8 Oct 2023
I am sorry that there was an inconvenience with your stay! I hope you will give us another chance!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Poor tv selection. worst breakfast which I have ever encountered. Really chintzy. Room was fine,
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey on 28 Sept 2023
I apologize for the experience you had during your stay. Thank you for bringing the issues to our attention. I will inform the staff to make sure changes are made to correct the problems. Please accept my sincerest apologies.

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet & comfortable rooms. Staff extremely inviting & friendly.
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey on 24 Sept 2023
Thank you so much for your 5/5 review! We appreciate it greatly. We hope that you chose us for your next stay when you are in the area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying Keuka Lake sceneries
Stayed 2 nights in Sep 2023
Response from Vanessa Rumsey on 24 Sept 2023
Thank you so much for your review. We hope that you chose to stay with us again on your next visit to our region.

4/10 Poor

Vance

Liked: Cleanliness
Disliked: Staff & service
Room was ok, but I had to wait at the front desk for 30 min for someone to check me in. Breakfast was not good. Worst we have seen in years. Room had no hand soap and none after asking for some. No glasses in room.
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey on 24 Sept 2023
I am so sorry that you experienced a wait time at check in and that the breakfast was disappointing. Please be assured that we are looking into the matters and will resolve them. Thank you for bringing these matters to our attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good spot to stay in the Finger Lakes
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey on 24 Sept 2023
Thank you so much for your 10/10 review! We hope that you chose us to lodge with again on your next visit.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and walking distance to most attractions.
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey GSM on 22 Sept 2023
Thank you so much for your 5/5 review! We hope that you chose us on your next stay!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey GSM on 22 Sept 2023
Thank you so much for your 5/5 review on our hotel! We appreciate it greatly and look forward to you visiting us again the the future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the Hotel. Many Restaurants were within walking distance. The staff were very accommodating and helpful. I would recommend this place to friends and family.
Stayed 1 night in Sep 2023
Response from Nikki Mason: General Manager on 8 Oct 2023
I am glad that you enjoyed the location. I will share with all the staff how accommodating they were during your stay!Come back to visit!

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. The room was very clean and modern. It was small but cozy, it has everything we needed it for our stay! It is centrally located so we had a lot of restaurants and shops to choose from. The staff was very friendly. The only little down side is the breakfast was a little poor, not much variety of things. I’ll recommend to add a little more salty things. Other than that, we had a great stay
Stayed 1 night in Sep 2023
Response from Nikki Mason: General Manager on 8 Oct 2023
We are glad to hear that you had a great stay!Come back to visit!

10/10 Excellent

Zaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, location.
Stayed 2 nights in Sep 2023
Response from Vanessa Rumsey GSM on 22 Sept 2023
Thank you so much for your 5/5 review! We hope that you chose us again on your next stay.

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from Nikki Mason: General Manager on 8 Oct 2023
Thank you for the perfect score and for choosing to lodge with us!

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable. Room was close the elevator as requested. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Vanessa Rumsey GSM on 8 Sept 2023
Thank you so much for your kind review! I'm so glad you found the bed comfortable and your room where you requested it. We hope that you choose us again for your lodging needs!

6/10 Okay

Johannes

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Vanessa Rumsey GSM on 8 Sept 2023
Thank you for your review. We hope that you chose us again for your lodging needs.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I do NOT LIKE, is the bill on my credit card is $145.36 and the receipt from The Penn Yan Microtel is $111.96. We stayed Wednesday night in the Microtel in Bath, NY. They would not print a receipt and said Expedia would send me a receipt. I have NOT received it. I am quite sure the amount charged to my credit card and amount from Microtel will not match. I also have a pending charge of $112.48. This should be taken off as we did not make purchases at either motel I am Happy with Microtel but certainly not happy with Expedia
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 3 Sept 2023
Thank you for choosing to lodge with us! I am glad that you enjoyed your stay while you were here!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that there was no bar soap in the room. Other than that…very nice facility. The breakfast was very good too. Staff was excellent!
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 2 Sept 2023
Thank you for choosing us with your stay in our area! We are glad that you found our facility to be very nice and our staff to be excellent!Come back to visit!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 2 Sept 2023
Thank you for choosing to lodge with us! My staff appreciate the feedback and want to thank you for your kind words!

10/10 Excellent

Yunbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is always helpful to resolve issues. I had booked a suite, but it is right next to the elevator, and I requested to exchange to a room farther away from the elevator, and my request was granted without any issues. The shower drain was going slowly on the first day, and it’s fixed immediately after I reported the problem the next morning
Stayed 2 nights in Aug 2023
Response from Nikki Mason; General Manager on 31 Aug 2023
I am glad that the front desk staff was very helpful and that any issue you have had was resolved immediately! Thank you for Lodging with us! We hope that we will see you sometime in the future!

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything
Stayed 3 nights in Aug 2023
Response from Nikki Mason; General Manager on 31 Aug 2023
It looks like you have enjoyed your stay with us!We are close to a lot of food options and the hiking trail.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 31 Aug 2023
Thank you for choosing to lodge with us! My staff and I hope that you will be back to visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cycling the Finger lakes
Room and hotel were very clean. Check in and check out very easy. Great walkable location to restaurants and downtown.
Stayed 3 nights in Aug 2023
Response from Nikki Mason: General Manager on 28 Aug 2023
My staff and I are happy that you have enjoyed your stay! I am glad that you found your room to be clean and that check-in and out was easy. There are plenty of walkable restaurants within walking distance.

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff. Good location to walk to downtown shops and restaurants.
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 20 Aug 2023
I will share with all the staff how great they were. Come back to visit!

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
We were in a handicap room that was very dark. We could hear the people next door for several hours. Toilet paper is one ply. Towels were sandpaper. But it was clean and the staff were nice. Just needs a little upgrade.
Stayed 3 nights in Aug 2023
Response from Nikki Mason; General Manager on 20 Aug 2023
I am glad that you your room was clean and the staff was nice.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the day, so we didn't really notice much about the surrounding area. The attendant at the front desk was standing outside when we arrived. He came in and helped us when we came in to the building. Thought that was strange. Wondered what would have happened if someone came to the desk when he was standing outside. He wasn't very personable either. But we did get checked in and our room was very nice. Breakfast was very good also, Nice selection.
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 20 Aug 2023
I am glad that you enjoyed breakfast and that you enjoyed your room! I will share your enjoyments with the staff. Come back to visit!

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one problem. Asked for fresh towels. They came and took soiled ones, but didn't leave fresh ones
Stayed 1 night in Aug 2023
Response from Nikki Mason; General Manager on 20 Aug 2023
Thank you for lodging with us. Come back to visit if you are in the area!