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Reviews of Gajah Mina Beach Resort

3.5 out of 5
Gajah Mina Beach Resort
Lalang Linggah Balian Beach, Tabanan, Selemadeg, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 61 reviews" "
Rating 8 - Good. 16 out of 61 reviews" "
Rating 6 - Okay. 8 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 4 out of 61 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities
Our room was very nice, but the grounds needed a lot more attention. Check in was a bit ordinary, and the place was under staffed
Stayed 3 nights in Aug 2023

10/10 Excellent

Bronwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outlook from the room. Clean, very hospitable staff. Fantastic location.
Stayed 1 night in Aug 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I were traveling through Bali post Covid and I believe that all reviews including this one need to take into account that many of the accommodations in Bali are newly opened after being closed for two years. Gajah Mina is at the end of a very small road. As you approach keep this in mind and trust Google maps. They are actively renovating the lobby area but there is clear signage to check in at their Secret Bay restaurant. Leave your car or bike parked by the lobby lot and follow signs to the restaurant. Staff will help with bags. It’s a little worrying as you arrive but the staff was super friendly and welcoming. Our room was spotless and the ac had even been turned on before we arrived. The included breakfast was simple toast butter jam and coffee but the bread and jam were homemade and really good. The owner is French and the property reflects a European design sense. The bungalows were well kept and pleasingly designed with garden views. The pool was large and clean. This is a large property that includes two spectacular points with surf and sunset views and a beautiful private bay in between. We only used our stay as a stopover between travel days around Bali. This would make a good place to stay if you were looking to surf or were traveling with a family. There are no easy options for eating within walking distance but everything we had at the restaurant was good. Gajah Mina was doing a great job.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

I booked a room but when i showed up no one qassat the property. I walked around the extensive grounds but found no staff, amd the reception building was padlocked. I ended up having to scramble to find another place to stay. Expedia had bettwr refund me on this.
Stayed 1 night in Feb 2021
Response from Tyas on 16 Mar 2021
Dear Mr. Edo, i would like to clarify :Due to the Covid 19 regulations. the check in is at Secret Bay Restaurant. It is clearly written on the front entrance.You finally find the restaurant and spent two nights with us.You Girl Friend paid all the bills at the restaurant with her credit card ; Aikawa Megumi.I do not understand ,you pretend ,you didn't stay with us. You did fill up the registration form yourself .I hope you enjoyed your stay at Gajah Mina Beach Resort Kind Regards

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gajah Mina is so peaceful, it was the perfect place for me to relax and enjoy the environment. The restaurant, Secret Bay restaurant, is in such a perfect place overlooking Secret Bay ... wow what a fabulous view for breakfast each morning. The pool was wonderful too with both shade and sun areas. The villa itself was quite secluded, which was just what I was looking for.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is amazing. Close to 2 beaches and it has its own secret cove. Nice pool and good breakfast included with lots of fruit. Staff are really nice.
Stayed 3 nights in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dial set to 11 out of 10
Like living in a Hokusai (the famous wave painting artist ). Magic location and artful design. Only 12 separate Balinese cabins , my had private yard with garden gate and six foot high ivy covered walls. I almost don't want to give too good a review, least this Magic location gets over burdoned by tourists like much of Bali.
Stayed 3 nights in Dec 2019
Response from Bina on 4 Jan 2020
Dear Mr. Richard, Thank you for taking time to review our property. We are glad to hear that. We look forward to welcoming you back soon for next trip. Kind Regards

10/10 Excellent

Rowan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Bina on 4 Jan 2020
Dear Mr. Rowan, Thank you for taking time to review our property. We look forward to meet you soon for next trip. Kind Regards

10/10 Excellent

Rowan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel. Quiet and private villas in a natural setting.
Stayed 2 nights in Dec 2019
Response from Bina on 30 Dec 2019
Dear Sir, Thank you for your review. We hope we can meet you on the next trip. Kind Regards,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience. A tiny bit rustic, but very much in step with Bali. Stayed in honeymoon suite, which was worth the little extra to be perched on a cliff with beautiful view of the ocean and very private.
Stayed 1 night in Nov 2019
Response from Yaning on 15 Nov 2019
Dear Mr. Tom, Thank you for your review. We are happy that you are enjoy for your staying at Gajah Mina Beach Resort. We are looking forward to meet you in the next trip. Kind Regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful resort in a natural setting by the sea
The Gajah Mina Beach Resort is a peaceful getaway from the overcrowded tourist areas further east. Set behind a beautiful black sand beach nestled between two cliffs, the resort provides the perfect place to relax in the cool breezes coming off the ocean. One of the cliffs hides a small cave that goes through to another little hidden beach. The cave is home to hundreds of bats and at least one large monitor lizard. The restaurant is positioned to catch the sea breezes and give diners a view of the waves rolling into the beach. It provides excellent European and Indonesian food with some special touches -- try the smoked marlin and the roasted Balinese duck. The drinks -- especially those using local arak -- are delicious. Each bungalow has its own walled compound set in a large garden of tropical flowers and tall coconut trees. The outdoor showers are delightful. The pool is pleasantly large, but the real swimming delight is the beach with its frothy white surf. More challenging waves can be found at Mejan Beach a ten-minute walk away. Mejan has miles of fine sand and big waves you share only with a few local fishermen. A ten-minute walk in the other direction takes you to the more touristy Balian Beach with restaurants and massage places. Walking along the rocky beach to the east you come to a beautiful little river for a fresh water soak. Gajah Mina, designed and owned by a Frenchman some 28 years ago, shows its age here and there, but it has aged gracefully.
Mejan Beach has miles of fine sand and big waves.
The pool.
Fishing boat at Mejan Beach
Gajah Mina's private hidden beach at Secret Bay
Stayed 5 nights in Oct 2019
Response from Yaning on 8 Nov 2019
Dear Mr. Paul. Thank you for your review. We are very happy that you really enjoy your staying at Gajah Mina Beach Resort. We are looking forward to meet you in your next trip. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seclusion and quietness of this property and the spectacular location make it a perfect retreat if you want a serene environment.
Stayed 3 nights in Sep 2019
Response from Yaning on 23 Sept 2019
Dear Sir .thank you for your kind review.We are glad you enjoyed.your stay at Gajah Mina Beach Resort. Have a pleasant day

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Yaning on 23 Sept 2019
Dear Mrs Thank you for taking the time to review our resort.we are glad you had a pleasant stay.have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Aug 2019
Response from Yaning on 23 Sept 2019
Thank you for taking the time to review our resort.we are glad you enjoyed your stay.Have a pleasant day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Yan on 23 Sept 2019
Dear Sir and madam, Thank you for staying with us. Kind Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
We have stayed here a few times and found this time the resort was not as well maintained as previously and the male restaurant staff very slow and uncaring, the female staff where great
Stayed 4 nights in Aug 2019
Response from Yaning on 19 Aug 2019
Dear Sir . Thank you for your feedback. I have personally told the male staff in the restaurant of your complain. I must agreed with you , the gardens of the resort are not at their best due to the drought we are having . Again my apologies for any inconveniences. Yaning

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is old. Staff not friendly like rest of Bali. Property very out of the way. Other guests impressed with their room, 3 bedroom Villa. Our 2 bedroom unit, rooms actually separate buildings. Had issues with management. Over all not impressed. Expedia were fantastic and very understanding as room was simply not what Gajah Mina advertise.
Stayed 4 nights in May 2019
Response from Yaning on 19 Jun 2019
Dear Sir . Thank you for taking the time to write an other review. I have asked Expedia to refund you for two nights stay. I hope it was done. You booked Family villa nb9 . In the description you can read clearly :It is two separated bungalows in a large garden on the cliff. I do undrestand it was too big for two persons. We offer you to move to a Sea View Bungalow.,You refused as it was too small. We then offered you an upgrade to a Honeymoon view, but you decided to do an early check out. Our Policy is 100% payment for early check out. I decided to ask Expedia to do a refund for two nights. You were upset we could do it on the spot, but as the reception explained to you : This is prepaid so Expedia do the refund. I hope the rest of your holiday was enjoyable.

10/10 Excellent

Georgio, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little paradise on Earth. A bit remote from the busy part of Bali, but if you're looking for a tranquil vacation, this is an excellent place. The individual bungalows are separated by adequate garden space so you have your own privacy. The houses are decorated in traditional Balinese style, the shower is outdoor with a little nice garden beside it and fenced off from the rest of the garden. The black sand beach is beautiful and unpopulated. The sea is wild, so if you're not a good swimmer be careful. The Resort provides nice massage, they tend to be busy, but no worries, not far from the resort there are two other massage places. Also at a walking distance there are a few grocery stores for your everyday needs. Pool is amazing. The restaurant offers fine food for very reasonable prices, so one don't really feel like going away for a dinner. But if you want to, there are a few other resorts and restaurants not far from here on the seaside. The staff is super nice. This place is recommended to visitors who want a peaceful quiet vacation away from the bustling party centre of Bali.
Stayed 4 nights in Apr 2019
Response from Yaning on 19 May 2019
Dear Sir, Thank you very much to taking the time to write a nice review. Hope to see you again at Gajah Mina Beach Resort.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot on the beach / cove, friendly staff, clean rooms grounds, nice gardens, some maintenance needed around pool area, We had the resort to ourselves most of our stay, short ride to the village - very local place, and over to river mouth surf break Only 1 break - very crowded. Excellent spot to relax for a few days. Not much else to do nearby.
Stayed 4 nights in Feb 2019
Response from Ning on 29 Mar 2019
Dear Sir and Madam, Thank you for your staying with us. We are pleased to note that you enjoy for your staying with us. We hope to welcome back you again in the nearfuture. Kind Regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Yan on 3 Apr 2019
Dear Sir and Madam, Thank you for staying with us. We hope we will meet you in the next trip. Kind Regards,

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Oct 2018

10/10 Excellent

Dean, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a stunning location and the room was great. Meals were very nice.
Stayed 1 night in Nov 2018
Response from yan on 15 Nov 2018
Dear Mr. Dean, Thank you for your staying with us. We hope we meet again for next trip. Kind Regards

2/10 Terrible

Jannatun, Dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
During our stay in gajah mina resort our cottage door lock was brocken. There was no rachel outside of bathroom which afected the privacy . Room was hot all the time and coffee maker was brocken . They didnt even check anything before assigning.
Stayed 2 nights in Oct 2018

8/10 Good

alexander

Liked: Cleanliness, staff & service
Disliked: Room comfort
Красивая территория, очень тихо (не считая шума моря) и мало народу. К сожалению все ужасно с кондиционерами в бунгалах для молодожен, днем просто нереально жарко. Стоят два кондиционера который практически не работали. Номера старенькие и изрядно потертые. Завтраки тоже так себе, на выбор сок, кофе и одно блюдо.
Stayed 6 nights in Oct 2018

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super chill
Totally relaxed, comfortable beautiful location. Excellent staff. Incredible food and service. Noted sustainable and organic approach to food. Good times.
Stayed 2 nights in Oct 2018
Response from Yaning on 24 Oct 2018
Dear Sir and Madam, Thank you for staying with us. We hope we will meet again in the next trip. Having a good time. Kind Regards,

10/10 Excellent

David

Liked: Staff & service, room comfort
Very out-of-the-way oldschool resort
We enjoyed our five day trip we would recommend this resort we stayed in the honeymoon suite our children teenagers stayed in a regular Gardenview room rooms were comfortable a little dated and definitely need more cleaning. My feet were black when I got in the bathtub walking barefoot around the room. Restaurant has delicious food breakfast some of the best I’ve eaten hotels very good service welcoming service motorcycles were rented for 100,000 in one day or 80,000 for two or more days but I am in Ubud in renting a motorcycle for 60,000 per day. Also the airport transport back was 600,000 it only cost me 280,000 to come from the airport in Grab. I tipped 50,000. There’s nothing to do in the neighborhood the other restaurants are really not very good you can swim at the beach or serve or enjoy the view of the ocean and relax And swim in the swimming pool it’s a very nice chill out resort other than that you’re going to drive a long way to find a decent temple to visit or other activity.
Stayed 5 nights in Oct 2018

10/10 Excellent

hoda

Top!
Wonderful place! My favorite so far.
Stayed 1 night in Aug 2018
Response from Yaning on 29 Aug 2018
Dear Mr. and Mrs. Hoda, Thank you for staying with us at Gajah Mina Beach Resort. We were pleased to note that you appreciated our Resort. We hope to welcome you back again in the nearfuture. Sincerely

4/10 Poor

Verified traveller

Disapointment
We were really disappointed with our stay this time at Gajah Mina. The villas were worn down and dirty and the water pressure was really bad. Previously when we have stayed here, the staff has been really attentive, friendly and service has been good. Now, there seemed to be a different atmosphere among the staff which affected the whole environment. We got a feeling that we were a burden as guests and their response on services was poor. It took 1-2 hours to get served for every meal at their restaurant which was tiring. Several people walked out before the servings due to the delays. The staff needs to up their game and assets upgraded/maintained if they want to stay in business.
Stayed 4 nights in Aug 2018
Response from Yaning on 29 Aug 2018
Dear Sir, Thank you for your staying with us at Gajah Mina Beach Resort. We will follow up this. Thank you for the remind us. We hope we can meet you again in the future trip with fresh atmosphere. Kind Regards,

6/10 Okay

jaimie, australia

Disliked: Property conditions & facilities, room comfort
very expensive for what it is ,we got 46% off through Wotif and still paid like $66 a night. We stayed at a $30 a night room in Canggu for 3 nights previous, that id rate better than this. I can see the resort in its day would have been beautiful, now abit run down , needs alot of maintaince. Hot water lasts for about 5min and dont expect any water pressure at peak time, air cond remote broken couldnt change temp. front door fell off about 3 times , maintance guys keeped coming quickly : ) , staff where helpful. the place is remote, which we expect no water pressure. food was ok ,but very slow. PRO. For surfing its right there. Great little warungs close by, with really good food. Grounds are fantastic and nice pool. laundry is very expensive cheaper outside, clean , beds are ok, 2 singles pushed together. To be honest when i go back to Balian , there are a few smaller place just around the corner that id try . Overall it wasnt terrible , it is comfy and clean but i wouldnt go back.
Stayed 4 nights in Jul 2018
Response from yaning on 8 Aug 2018
Dear Mr. Jamie, thank you for your review. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational setting, secluded and relaxing. Meals were delicious and the staff ever helpful, without being intrusive.
Stayed 3 nights in Jul 2018
Response from Yaning on 3 Aug 2018
Dear Sir, Thank you for your stay with us at Gajah Mina Beach Resort. We are pleased to note that you enjoy your stay with us. We hope to welcome you back again in the nearfuture. Sincerely.

8/10 Good

Mamie, Perth. Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place along stunning coastline
This place is tucked away yet a very short walking distance from Balian main hub. You can walk to yoga class, cafe and return to a quiet oasis . Rooms are arranged so you have a private view into the gardens. The pool is lovely and the staff most helpful.
Stayed 3 nights in Jul 2018
Response from Yaning on 3 Aug 2018
Dear Madam, Thank you for your staying with us ta Gajah Mina Beach Resort. We are pleased to note that you appreciated with our place. We hope to welcome you back again in the nearfuture. Sincerely

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The resort has beautiful grounds and the restaurant is great but it appears very empty of people. The room wasn’t really clean and there was slippery mould on the the tiles next to the big pool that was dangerous. Overall the place feels a little unloved. Maybe there is an absent owner.
Stayed 3 nights in Jun 2018
Response from Yan on 9 Jul 2018
Dear Madam, Thank you for your review. Kind Regards, Yaning

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing memorable stay.
Amazing view from honeymoon villa. Great restaurant. Beautiful ground. Great staff. Only downside is the ants found around on the villa. Had an amazing stay.
Stayed 1 night in May 2018
Response from yaning on 21 Jun 2018
Dear Mr. Julian, Thank you for your staying with us at Gajah Mina Beach Resort. We hope to welcome you back again in the nearfuture. Sincerely,

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali paradise
We had the most beautiful, ocean view, one bedroom villa. Stunning coastline with sensational views and it own 'secret' bay, as well as a fantastic swimming pool. The staff were friendly and helpful and the breakfasts and dinners were wonderful. Definitely far from the madding crowd. Do yourself a favour; stay here and find your own small slice of paradise......we did.
Stayed 6 nights in Jun 2018
Response from yaning on 21 Jun 2018
Dear Mr. Lois, Thank you for your staying with us at Gajah Mina Beach Resort. We are pleased to note that you appreciated the food at our restaurant. We hope to welcome you back again in the nearfuture. Sincerely,

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovel
Just a beautiful area and an great old school resort.
Stayed 1 night in May 2018
Response from Yaning on 4 Jun 2018
Dear Mr. Andrew, Thank you for your stay with us at Gajah Mina Beach Resort. We hope to welcome you back again in the nearfuture, Sincerely

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
Amazing place. The views are to died for. Customer service is top notch. The food at Secret Bay is beyond delicious and the property is well maintained. Be sure to use the spa services. I had an amazing body wrap and massage. By far, Gajah Mina Beach Resort is the best places I have stayed at in all of my travels (30 countries).
Stayed 2 nights in May 2018
Response from Yaning on 24 May 2018
Dear Mr. and Mrs. Adrienne, Thank you for your stay with us at Gajah Mina Beach Resort. We are pleased to note that you appreciated the food and the property. We hope to welcome you back again in the nearfuture. Kind Regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied stay
Wonderful hotel with great views, good food and family friendly atmosphere. Would highly recommend.
Response from Yaning on 1 May 2018
Dear Mrs. Sharon, Thank you for your staying with us. We hope we can meet you again in the next trip. Kind Regards,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
What a wonderful hotel. Staff, food and location was fantastic. I would highly recommend.
Response from Yaning on 25 Apr 2018
Dear Mrs. Sharon, Thank you for your enjoying staying with us. We hope to welcome you back again in the nearfuture. Sincerely

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation in a beautiful, quiet area
Stayed 3 nights in Dec 2017
Response from AT on 10 Jan 2018
Thank you for staying at our resort. We hope we will see you again.

6/10 Okay

zambez1

Disliked: Staff & service
Lovely quiet location but price not justifiable
Studio unit, October. Beautiful grounds. Access to this resort is over a rough road then up steep steps.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon Suite all the way!
I am travelling across Indonesia and by far this was one of my favourite hotels because of the view. Book the honeymoon suite, best view on the property - the sight and sounds of the ocean were spectacular.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful surroundings somewhat remote
Stunning beaches although the actual hotel beach is not really usable as it is very rocky with massive waves. Food was excellent - very healthy and reasonably priced. Service on one night was awful but better second nigh

8/10 Good

Spotboo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous setting
Breathtaking venue on a picture-perfect volcanic sand coast. Seemed a bit removed from other restaurants, etc. However, if you want to write your novel - this is the place.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced
Bed comfortable, excellent air conditioning, good food, nice pool, staff friendly, villas didn't has same amenities and guest services were matters of non urgency.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Could be better....
屋裡有很多壁虎，半夜還會發出很大的叫聲，會把人嚇醒的程度！隔天請飯店來把大壁虎趕走或讓我們換房間，卻只派人來做例行性的打掃，所以隔天晚上又被大壁虎叫聲嚇醒了！ 除了壁虎以外，其他環境氣氛很好，餐點很好吃！
Stayed 2 nights in Jan 2020

4/10 Poor

Isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schlechter Service, in die Jahre gekommene Villa
Wir hatten die Villa mit Pool gebucht. Abgesehen davon, dass sie erst unsere Buchung nicht gefunden haben und uns dann auf Verdacht ewig warten liessen, weil sie das Zimmer erst einmal putzen mussten, ist diese Villa sehr in die Jahre gekommen und leider nicht gut gepflegt. Warmes Wasser gab es keines. Allgemein dürfte mehr Pflege in die Anlage gesteckt werden.
Stayed 1 night in Sep 2019
Response from Yaning on 23 Sept 2019
Dear Mrs. Thank you for taking the time to write a review. I will try to clarified a few points. The evening before your arrival,we did received a email from you requesting a transfer from Medewi to our resort. The front desk was confused as your name was not in our guest list. I personally sent you two emails but you didn't reply. You arrived at 12 noon and we had still not received the reservation from Expedia. So the front desk try to find out about your booking. Finally we received it and at two pm our check in time you could move into the villa. The hot water in this villa is solar and work fine .you just need to wait until the hot water arrive. I apologize for any inconveniences you experienced. We have changed our policy about online booking where the guests arrived before we received it. I hope your had a great Bali holidays .

10/10 Excellent

Hyeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay at your place
Super good. Peaceful envirement and clean and nice facility
Stayed 1 night in Dec 2018