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Response from Alisa Chaman - Director of rooms on 3 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay! Our team works hard to ensure all our guests feel comfortable and have a memorable time, so it's rewarding to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future.
Staff was excellent, hotel property was excellent.
Clint
Stayed 6 nights in Apr 2024
Response from Alisa Chaman - Director of rooms on 3 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay, our staff, and the beautiful setting. We can't wait to welcome you back!
4/10 Poor
Mark
28 Apr 2024
Needs more staff training
Mark
Stayed 4 nights in Apr 2024
Response from Alisa Chaman - Director of rooms on 3 May 2024
Thank you for the feedback. We strive to provide exceptional service and accommodation to all our guests, and your feedback is invaluable to us in ensuring we meet and exceed expectations. We will address our team as 5-star service is what they are trained to produce. Specific details on which department needs training greatly appreciated. We hope to have you back for a much-improved experience.
Excellent property and convenient location.
Unfortunately, Sedona is now completely overbuilt and crowded. Although the area is absolutely beautiful, Sedona and adjacent towns have allowed unfettered development. The area has lost its unique character.
If coming to the area, I would recommend finding a location out of the main tourist locations.
Morris
Stayed 2 nights in Apr 2024
Response from Alisa Chaman - Director of rooms on 28 Apr 2024
Thank you for the review! Safe travels- come back and see us again soon!
Response from Alisa Chaman - Director of rooms on 26 Apr 2024
Thank you so much for your kind words and positive rating! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon!
Very friendly and helpful staff—attentive to our special occasion
Terrence
Stayed 1 night in Apr 2024
Response from Alisa Chaman - Director of rooms on 18 Apr 2024
Thank you for your kind review! We're thrilled to hear that you had a wonderful vacation with us. It's fantastic to know that you found our staff knowledgeable and friendly! We can't wait to welcome you back for another enjoyable stay!
I can’t say enough about this at this resort. They are the friendliest and kindness staff I have ever ever met. They are hard-working, knowledgeable and super friendly. The food is delicious and probably one of the best views I’ve ever seen!
laura
Stayed 5 nights in Apr 2024
Response from - Rosemary Front Desk Agent on 12 Apr 2024
Thank you for your review. We truly loved hosting your stay while you where in Sedona and hope to see you again in the future. We miss you already.
It is a beautiful hotel, comfortable and clean. The staff was friendly, and the food was delicious. Make sure to call for a restaurant reservation. Fills up fast.
Dorota
Stayed 1 night in Apr 2024
Response from -Rosemary Front Desk Agent on 10 Apr 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona. Hope to see you again in the future. We miss you already.
I loved everything about Amara. The staff were friendly and accommodating. It is a great location near shopping and dining. The landscape is absolutely breathtaking! Would definitely go back!
Jennifer Ann
Stayed 7 nights in Mar 2024
Response from -Rosemary Front Desk Agent on 10 Apr 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona. Hope to see you again in the future. We miss you already.
This is a beautiful property, tranquil environment, wonderful views to the creek and red rock from the common areas and from the balcony of our room. Good restaurant on site
PATRICIA
Stayed 3 nights in Mar 2024
Response from -Rosemary Front Desk Agent on 2 Apr 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona and hope to see you again in the future. We miss you already.
You can't park your own car here. The valet is complementary though. They're quick and friendly. Tip them, they deserve it! The restaurant is amazing. I highly recommend the elote mac and cheese. The pillows in the room could use an upgrade. I wish I had packed my flat memory foam pillow from home.
Alvin
Stayed 2 nights in Mar 2024
Response from -Rosemary Front Desk Agent on 14 Mar 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona and hope to see you again in the future. We miss you already.
8/10 Good
Robert
Travelled with partner
11 Mar 2024
Liked: Cleanliness, staff & service
Great location, peaceful, comfortable but bathrooms are small more designed for a single traveler. Need more hooks or shelves so I don’t have to live outside my suitcase.
Robert
Stayed 2 nights in Mar 2024
Response from Alisa Chaman - Director of rooms on 11 Mar 2024
We appreciate your constructive feedback regarding your room. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We have made note of your suggestions. We are delighted to hear that you enjoyed the convenience of our hotel's peaceful location. We strive to provide a welcoming environment for all guests. We hope to have the opportunity to welcome you back for another memorable stay in the near future.
10/10 Excellent
Garry
Travelled with family
11 Mar 2024
Liked: Cleanliness, staff & service
Great place.
Garry
Stayed 2 nights in Mar 2024
Response from Alisa Chaman - Director of rooms on 11 Mar 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay.
Conveniently located in uptown Sedona and near shopping and dining options.
Issue with this property is the walls are paper thin and this was one of the noisiest hotel experiences I have ever had. Hotel staff constantly pushing luggage carts down the hall, vacuuming, patrons walking and talking loudly in halls - literally at all hours. I wanted to like this property but the noise levels made it impossible to sleep and enjoy it.
Thomas
Stayed 1 night in Mar 2024
Response from Alisa Chaman - Director of rooms on 11 Mar 2024
We appreciate your constructive feedback regarding the noise levels in the hallways. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. Rest assured, we will address these concerns with our team to ensure that future stays are even more comfortable and enjoyable for you and our other guests. Once again, thank you for choosing Amara. We hope to have the opportunity to welcome you back for another memorable stay in the near future.
It's a fantastic Resort right along the Oak Creek beautiful pool and hot tub. The staff is absolutely amazing kind helpful thoughtful everything you would want at a resort. Valet Parkers get your car quick and take care of you very well. Hotel restaurant is excellent try the pumpkin spice soup and the lobster tacos you will not be disappointed
Joseph
Response from - Rosemary Front Desk Agent on 27 Feb 2024
Thank you for your review. We truly loved hosting your stay while you visited our beautiful little town of Sedona and hope to see you again in the future. We miss you already.
Response from Alisa Chaman - Director of rooms on 22 Feb 2024
Thank you for your fantastic review! We're thrilled to hear that you loved your stay at our property, as well as our pool and facilities. Providing a relaxing and enjoyable experience for our guests is our utmost priority, and we're delighted to hear that we succeeded in doing so for you. We can't wait to welcome you back for another rejuvenating stay in the near future.
Response from Alisa Chaman - Director of rooms on 22 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you're considering returning. Our hiking trails, convenient location, and pet-friendly atmosphere are just some of the highlights we take pride in. We can't wait to welcome you back for another memorable experience!
Response from - Rosemary Front Desk Agent on 21 Feb 2024
Thank you for your review. We truly loved hosting your stay while you were visiting our beautiful little town of Sedona. Hope to see you again in the future. We miss you already.
Comfortable room with lovely views. Friendly staff. Great location!
Ana
Stayed 3 nights in Feb 2024
Response from - Rosemary Front Desk Agent on 21 Feb 2024
Thank you for your review. We truly loved hosting your stay while you were visiting our beautiful little town of Sedona. Hope to see you again in the future. We miss you already.
10/10 Excellent
Kenneth
Travelled with family
19 Feb 2024
Liked: Cleanliness, staff & service
Off the main tourist drag, in a world of quiet and beauty of its own. The staff is super nice and the room was comfortable. The bathroom wall was in poor shape but the shower worked very well. The public areas are lovely. Check out the water’s edge below the pool, the bubbling creek is great.
Kenneth
Stayed 1 night in Feb 2024
Response from Rosemary Front Desk Agent on 19 Feb 2024
Thank you for your review. We truly loved hosting your stay while you were visiting our beautiful little town of Sedona. Hope to see you again in the future. We miss you already.
If I could give his resort 10 stars I would. Perfect location, staff was amazing , rooms awesome. Very Zen.
Jennifer
Stayed 2 nights in Feb 2024
Response from Rosemary - Front Desk Agent on 19 Feb 2024
Thank you for your review. We truly loved hosting your stay while you were visiting our beautiful little town of Sedona. Hope to see you again in the future. We miss you already.
Response from Rosemary - Front Desk Agent on 19 Feb 2024
Thank you for your review. We truly loved hosting your stay while you were visiting our beautiful little town of Sedona. Hope to see you again in the future. We miss you already.
Stayed here many times but quality went down, check in was not very nice, they charge so many fees, refuse to do late checkout, just makes the place feel cheap and less like a resort. Once I add the upgrade late-checkout minibar prices I might as well stay at enchantment or auberge I bet they’ll treat me better.
Danny
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 16 Feb 2024
Thank you for your review. We will make a note and address your issues with our staff.
Beautiful and clean property. All the staff was amazing. 10 out of 10 recommend and will stay here again.
Sodavid
Stayed 2 nights in Feb 2024
Response from Alisa Chaman - Director of rooms on 9 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay! Our team works hard to ensure all our guests feel comfortable and have a memorable time, so it's rewarding to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Bethany
7 Feb 2024
Bethany
Stayed 3 nights in Feb 2024
Response from -Rosemary Front Desk Agent on 21 Mar 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona. We miss you already and hope to see you again in the future.
10/10 Excellent
Toshimi
6 Feb 2024
Toshimi
Stayed 1 night in Feb 2024
Response from -Rosemary Front Desk Agent on 21 Mar 2024
Thank you for your review. We truly loved hosting your stay while you were in Sedona. We miss you already and hope to see you again in the future.
According to Expedia, I paid a Courtyard View of Red Rocks. When I got to Amara, I was told I have only paid a "partial" view. I showed the Expedia booking to her and mentioned there was no "partial" on the Expedia language and the lady apologized but didn't give me the room I was expecting.
Veronica
Stayed 1 night in Jan 2024
Response from Alisa Chaman - Director of rooms on 26 Jan 2024
I'm sorry to hear about your disappointment with your stay and the verbiage. We'd love to make it up to you and ensure you have a wonderful experience next time around. Please let us know when you'd like to visit again, and we'll make sure everything is perfect for your stay.