Ratings based on 367 Verified Reviews

4.3 out of 5
78% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Classy hotel close to everything!

Posted 23-Dec-2016
This hotel is fantastic! The employees were so helpful and attentive. The valet was quick and painless. The bed was extremely comfortable. We called down for a cork screw. They were up within minutes (we were on the 23rd floor!) to open our bottle for us and left us a corkscrew in case we had another bottle later. Zero complaints. Wonderful stay!
Comment from Hotel Management
27-Dec-2016 by Mike B, Hotel Management
Thank you for your review Todd & Angie, we appreciate the kind words and are so glad that you enjoyed your stay and the attentiveness of our team. We look forward to seeing you again soon. Mike B
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 31-Oct-2016
Loved the overall experience! They gave me complimentary cake and champagne for a birthday but ended up charging me for the champagne which was unreasonable but other than that everything was great! wish I knew about the charge beforehand. The room had amazing views.
Comment from Hotel Management
05-Nov-2016 by Mike B, Hotel Management
Hello Susan, thank you for the feedback and Happy Birthday! So glad you enjoyed the views and the cake, and if you wouldn't mind sending me your contact information I'll take a look at that champagne charge.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Oct-2016
Cons: Charging for wifi!
The staff were very friendly and happy to answer questions. The room was large, clean and extremely comfortable. Hated that they charged for wifi but just connected my iPad to my phone so I didn't have to pay. Location was fantastic...easy walk to Pike Market, Space Needle and Chihuly Garden and Glass. Would definitely stay there again!
Comment from Hotel Management
27-Oct-2016 by Mike B, Hotel Management
Thank you for your review, so glad your stay was enjoyable. We hope to see you back again soon.
4out of 5
Recommended
for Everyone
by A verified traveller from INA

Posted 13-Oct-2016
Room is very clean n cozy & amenities are good...Staffs & esp. the Manager floor & marketing, both Kyle & Kyle are very co-operative n helpful...thank you
4out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Sep-2016 on Hotels
4out of 5
by A verified traveller

Delivering daughter to SU

Posted 26-Sep-2016 on Hotels
The hotel is very trendy. So trendy they do not provide coffee in rooms. One must fetch coffee provided in the lobby! This risks a person spilling hot coffee while attempted to transport the hot beverage to the room. Not a good idea! The Bellmen are perfection! Courteous, helpful and polite!
5out of 5
Recommended
for Everyone
by A verified traveller

Great place to catch up

Posted 26-Sep-2016
Super nice, hip, clean hotel, more or less centrally located, with gorgeous rooms, and updated decor. Highly recommended. Great food downstairs also
4out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Sep-2016 on Hotels