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Reviews of Beautiful suite with lake & city views, hot tub - near downtown

Beautiful suite with lake & city views, hot tub - near downtown
Mercer Island, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 33 reviews" "
Rating 8 - Good. 16 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.0/10

Cleanliness

10/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Jan O.

Disappointment
Unit is in a nice area but desperately in need of repairs. Wall plaster has been repaired but not painted yet. Towel bar missing. Shelf missing only brackets remaining. Shampoo/soap dispenser missing bottles.Window lever missing so unable to lock. I contacted guest service rep and was told they’d come make repairs but they never showed. This unit should not have been rented in this condition.
Stayed 5 nights in Dec 2023
Response from VrboOwner on 9 Dec 2023
Jan, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!

10/10 Excellent

MARCELA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Katie C.

Liked: Cleanliness
Getaway in Seattle
Came to town to see a Mariners game. VRBO was clean and in a quiet/safe neighborhood with easy access to downtown Seattle by Lyft/Uber or local transit. Perfect for a short getaway. Go M’s! ⚾️
Stayed 2 nights in Sep 2023

8/10 Good

Yanhua

Travelled with family
Liked: Cleanliness, property conditions & facilities
If you have a car, this place is very good. If no car, going to downtown attractions is not as convenient. bus 630 is close but only runs at certain times in the early morning and early evening. Bus 550 runs all day but it is 25 minutes of walking. Room is small but is ok for 2 people.
Stayed 3 nights in Aug 2023

6/10 Okay

Mike S.

Liked: Cleanliness
Cozy
Room was nice and clean. Property was safe. Room was smaller than the pictures led on, but just fine for a couple. Some of the pictures in the listing are views from other parts of the property, not from the room. Hvac worked great. The only bad thing was that the hot tub was a mess. There was a greasy scum around the edges of the tub that really grossed us out so we didn’t get in. Other than that, it was a safe and comfortable place.
Stayed 2 nights in Jun 2023
Response from VrboOwner on 17 Jul 2023
Hi Mike, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

8/10 Good

DDExp

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Three reasons to rent: 1. Prefer to be away from tourist areas: quiet, safe neighbourhood with easy Transit connections to Seattle. 2. Hottub. Great jets and ok heat (if left covered between uses). 3. Rooftop viewing area has spectacular view - if you can handle the stairs. Other info: Small (14ft x 18ft, including bathroom, closet, bathroom vanity and "kitchen" counter). Limited cooking supplies. Small microwave. Comfortable Queen bed. New, super-quiet heating/cooling. Low weather/sound proofing. Owners have dogs. Bring earplugs. Management easy to access to report issues. With better maintenance, would earn 5 stars.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Needs
Extra pillows & towels . Fridge door needs fixing dose not close properly. Exterior stairs and landing need a power washing.
Stayed 4 nights in Sep 2022
Response from VrboOwner on 1 Sept 2023
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

8/10 Good

Laura B.

Liked: Cleanliness
Great Location for visiting family
The location of this property was ideal for visiting our son and his fiance on Mercer Island. The Mount St. Helens room was clean, bed was comfortable and it had everything we needed for our stay. The room looks onto the hot tub which we never used while staying there. We did hear the neighbors a little in the Blue Angels Room but that happens at hotels too. The off street parking was nice but could be a little short for larger vehicles. It's nice that the owners are environmentally conscious and provide instructions for recycling, and they also provided instructions for operating various technology, etc. in the room. I might suggest that for guests staying more than one night, a few hooks in the bathroom to hang wet towels on would be beneficial. We look forward to coming back and maybe staying in the Blue Angels Room as the location and what the listing offered were exactly what we needed for our stay on Mercer Island and visiting family. I would definitely recommend this property.
Stayed 3 nights in Sep 2022

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2022

8/10 Good

Bill P.

Liked: Cleanliness
Place was very nice and had good view.
Well located in good neighborhood.
Stayed 2 nights in Jun 2022

6/10 Okay

Lianna C.

Liked: Cleanliness
Ok, probably wouldn’t come back
The property is in a great location, has an updated look, and the hot tub was very nice. Here’s why I probably wouldn’t stay here again: dead bugs and cobwebs near the vanity, thin walls, smaller than expected, and the loose fit of the door causes a draft.
Stayed 6 nights in May 2022
Response from VrboOwner on 21 Jun 2023
We are so glad that you enjoyed our home's location and that you had fun using the hot tub. We apologize for any overlooked cleaning concerns. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. We hope to have the opportunity to impress you in the future.

8/10 Good

James, Temple

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice house in a great neighborhood. Only drawback was fairly constant dog barking from the house hosting the visit. Other than that it is a nice property, very close to Seattle and comfortable.
Stayed 9 nights in Apr 2022

10/10 Excellent

McKenzie R.

Liked: Cleanliness
Great !
Smaller than we thought but overall great experience. Couldn’t find any coffee to self brew though with the keurig
Stayed 4 nights in Dec 2021

8/10 Good

Damon H.

Mercer Island Hideaway
Enjoyed the location and the property as a whole, however the sheets were stained and the floors were a bit dirty in the corners. Overall I’d recommend this property and would stay again, I’d just suggest purchasing new sheets and tidying up a bit beforehand.
Stayed 2 nights in Oct 2021

8/10 Good

Sophie C.

Liked: Cleanliness
Short but good stay
My mom and I were in Seattle for a few nights and most things about this place were great and accurate to the description. We had one issue on the last night with the parking situation and couldn’t get a hold of the property manager for quite sometime. We chatted with the other guests to make room to park our vehicle. Otherwise the place was enjoyable. Location was perfect!
Stayed 2 nights in Sep 2021
Response from VrboOwner on 21 Jun 2023
We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team, Sophie. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible.

8/10 Good

Dana G.

Liked: Cleanliness
Mercer Island
The location was great! Beautiful room and property and nice hot tub. Thank you.
Stayed 2 nights in Mar 2021

8/10 Good

Rebekah L., Astoria

Liked: Cleanliness
Great space, hot tub was relaxing.
Very pleasant stay. Room well appointed. The only suggestion would be a handbook for guests regarding use of hot tub and functions and for check out procedures. Would stay again.
Stayed 2 nights in Mar 2021
Response from VrboOwner on 21 Jun 2023
Hi, Rebekah! Thank you for your review. We are thrilled to hear that the home was to your liking! We appreciate your thoughtful suggestion to provide a handbook. We will notify our staff to consider this when making future improvements. Thank you for staying with us!

8/10 Good

Haelin R.

Liked: Cleanliness
A
The place was very clean but the view was over advertised
Stayed 1 night in Dec 2020

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to go up and hang out on the rooftop patio was amazing.
Stayed 2 nights in Jul 2019