View from room
Check availability

Reviews of Pan Pacific Seattle

4 out of 5
Pan Pacific Seattle
2125 Terry Avenue, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1000 reviews" "
Rating 8 - Good. 154 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Would stay here again anytime.
Stayed 2 nights in Apr 2024
Response from Noble Front Desk/Night Audit on 30 Apr 2024
We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay itself was good however the check-in process was a challenge. They couldn’t check us in at the 4pm check-in time due to not having enough sheets clean for rooms to be ready. They left one receptionist to fend for herself which resulted in the valet having to come and help too. As stated the room was good but more organization is needed.
Stayed 1 night in Apr 2024
Response from Nick on 1 May 2024
Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found your room satisfactory, we sincerely apologize for the challenges you experienced during the check-in process.Ensuring a seamless and efficient check-in experience is of paramount importance to us, and we regret that we fell short of our usual standards on this occasion. Rest assured, we take your comments seriously and will address the issues you've raised with our team.We understand the frustration that can arise when expectations are not met, and we're committed to improving our organizational procedures to prevent similar occurrences in the future. Your feedback provides us with valuable insights that will help us enhance our service delivery.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back for a much-improved experience, where we can demonstrate the high level of service excellence that we strive to uphold. If there's anything further we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on 1 May 2024
Thank you for staying with us! We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious rooms. Stayed for one night to celebrate my wife’s birthday and staff were very accommodating. One critique would be to bring a cable charger that fits USB 2.0 as there are not USB-C plugs.
Stayed 1 night in Apr 2024
Response from Nick on 1 May 2024
Thank you for choosing to celebrate your wife's birthday with us at our hotel! We're thrilled to hear that you enjoyed our great location and spacious rooms, as well as our accommodating staff.Your feedback about the lack of USB-C plugs is duly noted. We always strive to provide the utmost convenience and comfort for our guests, so your suggestion for USB 2.0 cable chargers will be taken into consideration for future improvements.We hope to welcome you back for another memorable stay in the near future, and please do not hesitate to let us know if there is anything else we can do to enhance your experience.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always went above and beyond! So nice and helpful!
Stayed 1 night in Apr 2024
Response from Nick on 1 May 2024
Thank you very much for your kind words regarding our exceptional staff! We take great pride in delivering personalized service that goes above and beyond our guests' expectations. It's wonderful to hear that our team was able to make your stay so enjoyable and memorable.We truly believe that the dedication and professionalism of our staff are what set us apart as a luxury hotel. Your appreciation means the world to us, and we will be sure to share your compliments with our team members.We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Joban

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Farid on 21 Apr 2024
Thank you for the feedback , we are looking forward hosting you again.

8/10 Good

Tara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff, the food, the upgrades all absolutely amazing! Close to Pike Place, Climate Pledge Arena, and other touristy and non-touristy places where you can choose to walk or take their shuttle. The only negative I have is that to room seemed a bit dirty. There were drink splashes on the walls and light switches, holes in the bedding, dark stains in the curtains… it generally seemed like it just needed a spot check clean and it would have been perfect.
Stayed 1 night in Apr 2024
Response from Farid on 21 Apr 2024
Hello Tara, thank you for bringing this to our attention , I have passed your feedback to our housekeeping department. We will definitely , improve our services for your next visit. We are looking forward hosting you again.

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Farid on 21 Apr 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Farid on 21 Apr 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on 6 Apr 2024
Thank you for the review , we are looking forward hosting you again.

8/10 Good

Lisa, livermore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3 rd time staying at this property. Service is always good; however, wish the restaurant had more choices for breakfast, other than that it’s a nice place.
Stayed 2 nights in Mar 2024
Response from Farid on 6 Apr 2024
Thank you for the review , we will share your feedback with our F&B director. We are looking forward hosting you again.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & great location.
Stayed 1 night in Mar 2024
Response from Farid on 6 Apr 2024
Thank you for the review , we are looking forward hosting you again.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. The staff is very friendly. Rooms are very comfy. Breakfast, lunch and dinner choices are on site and very nearby. Also a Whole Foods store at the bottom of the stairs (20 sec walk).
Stayed 2 nights in Mar 2024
Response from Farid on 6 Apr 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly & helpful staff.
Stayed 1 night in Mar 2024
Response from Farid on 6 Apr 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Farid on 21 Apr 2024
Thank you for the great review of the hotel ,we are looking forward hosting you again.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. Understated. Helpful and friendly staff. Beautiful room and linens. It’s a boutique hotel. I’ll be back if Expedia has a sale at the hotel.
Stayed 2 nights in Mar 2024
Response from Farid on 18 Mar 2024
We are glad you enjoyed your stay. We are looking forward hosting you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on 24 Mar 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on 18 Mar 2024
Thank you for the great review. We are looking forward hosting you again.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was 5 Stars all the way, everyone was going the extra mile to make our stay memorable. I highly recommend to stay here.
Stayed 2 nights in Mar 2024
Response from Farid on 11 Mar 2024
Thank you for sharing your experience, we are looking forward to see you again.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Space Needle view room was just as pictured. Perfect. When we were there the hot tub was closed and it seems like we should have been offered credit as that is one of the reasons I chose this hotel. The room service breakfast was very underwhelming which was a surprise given the restaurant's high rating. Other than that, the room was nice and staff were friendly.
Stayed 3 nights in Feb 2024
Response from Tory Criss, Front Office Manager on 8 Mar 2024
Thank you, Nicole for the feedback and great review. I will be sharing your comments with the maintenance and kitchen staff to see how we can improve in the future. We hope to welcome you back soon!

8/10 Good

Yasuko

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outside the hotel area was pretty noisy all night long. Hotel was ok with nice view.
Stayed 1 night in Mar 2024
Response from Tory Criss, Front Office Manager on 8 Mar 2024
Hello Yasuko,Thank you for your feedback. I'm sorry to hear that the room was noisy during your stay. We will review this and see what we can do to prevent that in the future. We hope to see you again soon!

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great stay!
Stayed 1 night in Feb 2024
Response from FARID on 26 Feb 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service
Very clean and attentive. Beautiful room and views.
Stayed 1 night in Feb 2024
Response from FARID on 24 Feb 2024
Thank you for the feedback , we are looking forward to seeing again

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, clean, relaxing.
Pan Pacific is one of our favorite local getaways from home. Within walking distance of a lot of things, pleasant modern area, Whole foods right below. Extremely comfortable beds and great city views.
Stayed 1 night in Jan 2024
Response from Farid on 3 Feb 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Shuyue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location and nice front desk staff
Stayed 2 nights in Jan 2024
Response from Farid on 27 Jan 2024
Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Brevyn

Stayed 3 nights in Jan 2024
Response from Farid on 13 Jan 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Dr. Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay. Convenience. Close to everything.
Stayed 1 night in Jan 2024
Response from Farid on 13 Jan 2024
Thank you for the feedback , we are looking forward hosting you again

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Farid on 9 Jan 2024
Thank you for the positive feedback , we are happy that your stay went well. We are looking forward hosting you again.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farid on 27 Jan 2024
Thank you for the feedback , we are looking forward hosting you again

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, the staff is friendly, and we had a very good experience staying there. The only negative - and that is not their fault - is the road block that was blocking the road my navigation led me to so I had to keep looking to find the place, which is not so easy in downtown Seattle on New Year's Eve - especially when you aren't familiar with Seattle. The hotel, staff, and amenities were great!
Stayed 1 night in Dec 2023
Response from Farid on 3 Feb 2024
Thank you for the great review of the hotel. Sorry for the experience due to road closure.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Farid on 8 Jan 2024
Hello Mark , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, upscale feel and conveniently located
Stayed 1 night in Oct 2023
Response from Farid on 8 Jan 2024
Hello Ben , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Wing Chun

Stayed 1 night in Dec 2023
Response from Farid on 8 Jan 2024
Hello Wing Chun , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farid on 27 Dec 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Farid on 27 Dec 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room! The staff was amazing, and I thought the location was great!
Stayed 2 nights in Dec 2023
Response from Farid on 11 Dec 2023
Thank you for the feedback , we are looking forward hosting you again.

4/10 Poor

Alejandro

Stayed 1 night in Dec 2023
Response from Farid on 11 Dec 2023
Thank you for the feedback , looks like your reservation was NO SHOW charged. Could you please give us call during office hours 9am to 5pm pst? Thank you.

10/10 Excellent

Dr. Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoyed Pan Pacific, especially staff hospitaliy.
Stayed 1 night in Dec 2023
Response from Maya Walker - Guest Service Agent on 5 Dec 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Maya Walker - Guest Service Agent on 5 Dec 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Taylor

Stayed 2 nights in Dec 2023
Response from Farid on 27 Dec 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Farid on 27 Dec 2023
Thank you for the great feedback , we are looking forward hosting you again.

8/10 Good

Mahsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it was attached to a WholeFoods for convenient access to food. Shops and restaurants around. Walkable to Pike Place. Washrooms sliding panel to the living area creates lack of privacy. The washroom was clean, except toilet has some marks.
Stayed 1 night in Nov 2023
Response from Maya Walker - Guest Service Agent on 5 Dec 2023
Thank you so much for your review! We do apologize that our bathrooms were not up to your expectations. We will use your feedback to better our service in the future. We loved hosting you and hope to see you again soon!

10/10 Excellent

Chandani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I came down to Seattle to watch the Seahawks game. We were very happy with our room, they gave us the top floor, corner unit which was very nice of them and clean! They even have individual bags of ice on each floor by the elevators which was a wonderful surprise, I wish all hotels did that. They have a restaurant in the lobby as well, we didn't go but it was nice to have. Since we arrived on the US Thanksgiving, we were able to park on the street for free until the next morning at 8am. Keep in mind in Seattle, street parking is free on Sundays and holidays so you can save that way as well. We were able to get to the game really easily, we took an Uber but transit is close by as well. Would definitely stay again!
Stayed 1 night in Nov 2023
Response from Farid on 30 Nov 2023
Thank you for the great feedback, we are looking forward hosting you again.

10/10 Excellent

Robbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise and sirens were the biggest nusance. Maybe better insulated windows. Other than that, the hotel was nice and clean. Coffee in the reception area was cold and not the best. Ended up going offsite every morning for coffee.
Stayed 4 nights in Nov 2023
Response from Maya Walker - Guest Service Agent on 28 Nov 2023
Thank you so much for your review! We apologize for the noise and will use your feedback to better our service in the future. We loved hosting you and hope to see you again soon!

10/10 Excellent

Jana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, beautiful rooms.
Stayed 2 nights in Nov 2023
Response from Maya Walker - Guest Service Agent on 28 Nov 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Wyntor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast and easy check in. Staff is very friendly and helpful. Nice location & stunning views of the space needle. I paid for city views and got a perfect view of the space needle from my bed! So happy with this hotel. It smells amazing and the atmosphere is classy and timeless! Would love to come back and would highly recommend staying at this hotel.
Stayed 1 night in Nov 2023
Response from Farid on 28 Nov 2023
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

BRENNEN, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maya Walker - Guest Service Agent on 28 Nov 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a Whole Foods on the property which is fantastic to get a snack. The walk to Pike's place is a bit of a hike in the winter but the hotel has a car service which is super handy to get around. All the staff are friendly and helpful, will stay here again
Stayed 1 night in Nov 2023
Response from Farid on 28 Nov 2023
Thank you for the feedback , we are looking forward hosting you again.

2/10 Terrible

NICHOLAS W, Bensalem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overbooked and told me to leave. It was 2am and just off a 7hr flight. Didnt even try to help me find a new hotel. Didnt let me use the lobby. Terrible service and mgmnt. AVOID!!! Expedia found me another hotel. Pan Pacific did nothing, despite my confirmation of booking with them
Stayed 5 nights in Nov 2023
Response from Nichole Thurston - Front Office Manager on 22 Nov 2023
Hello Nicholas,I am very sorry to hear you experienced this situation. We reached out to Expedia shortly after your reservation was booked as our hotel was sold out for a private event during this time. Expedia responded that they had reached out to you booking a new reservation.Unfortunately the contact information provide to us from Expedia was incorrect and we were unable to contact you directly to verify you had been reached prior to your arrival in Seattle.

10/10 Excellent

Gary

Stayed 1 night in Nov 2023
Response from Farid on 11 Dec 2023
Thank you for the feedback , we are looking forward hosting you again