The property itself was nice, the check in process, however, was problematic. Upon arriving at the complex we encountered a code required security gate, now keep in mind we had reserved the property more than two months prior and had received multiple pages of rules, regulations and instructions, and at that moment we could not locate the security gate code. Some what frustrated, I phoned the host for the code and left a voice mail. After not receiving a call back I phoned again and this time spoke with host, who appeared to be totally disoriented. Now remember, all I needed was a simple code, but she seem to think that the unit was not even rented for the evening, after several minutes of establishing my legitimacy, we got into a lengthy conversation on whether or not I had previously received the code, which I had, but simply could not locate. So, what should have been a 30 second conversation, turned into a five minute confrontation, highly unprofessional. Needless to say, we will not be returning.