Considering the prize we paid in January, and knowing that there are restrictions and closures (Spa) at the time of travel (end of August), we still had high expectations. The staff was indeed super-polite, the dinner/breakfast excellent (as one would expect), but the whole atmosphere was tainted by bizarre restrictions (like we had to ask for fresh towels and the room to be made, as some patrons had requested that no-one enters their empty room). I'm an NHS consultant myself, and have to deal with a lot of bizarre regulations of how to do things, drawn up by administrators working from home. Unfortunately, during our one week holiday this year, I had to be told by the general manager that these restrictions are "safety measures", and that he refused to refund the 15% difference in VAT. Considering the 6 nights we spend there, this did amount to quite a large sum. I would have considered it as an appropriate compensation for closure of the SPA and swimming pool as well as restricted service, but was told that it was at the discretion of management to pass it on to the patrons.
In general, the Hotel appears to have quite a healthy profit margin for what they "offer". In January, they offered 1 hour of falconry experience for the 6 of us at the cost of £950. I don't know what the cut of the hotel was for this, but we booked directly with paul@finnfalconry.co.uk who charged us £300 for 3 hours, which was an experience of a lifetime.