Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Somerset

Worst Hotel ever

Posted 22-Aug-2015
Pros: The location was great but there was nothing about the actual Hotel tha I and my nine friends whoo stayed there liked. It is the pits!
Cons: Replace the staff, refurbish entirely, last doe 2003!
Location: Good location but dreaded returning to such a grimy place. We were there to attend a funeral in Dingwall and all we wanted was a friendly hotel.
Stayed at the Columba 16th to 19th August 2015. Arrived at 14.45, no sheets no pillowcases no towels, trouble with the laundry. Could not give us a key as room was not complete. Final given a key at 17.45. Offered a complimentary coffee in the bar, at 15.15 the tables still had not been cleared from lunch. The tables were sticky and unpleasant and the seats and benches were extremely worn and were again sticky and unpleasant to sit on. Breakfast at 08.45 next morning, there was little cooked breakfast left and the staff were non-attentive and had to be asked several times for tea and coffee. We tried to get a coffee outside at 10.05 but were told that they did not serve until 11.00, I said that we were guests at the hotel but this made no difference and the bar lady was brusque and rude. Our room widow sash was broken and the only way we could get air into thje room was to wedge a teacup under the window. the room reeked of stale smoke and airfreshener did not disguise the stale smell. The room was dusty particularly evident on the bed headboard and the mirrors. In the bathroom the was basin was cracked in two places and had a broken doorstop where one stands at the washbasin, this has been polished by numerous feet standing on it. The bath had been badly repaired with a blob of something which had collected grime and ? The window could not be opened and it reeked of stale tobacco smoke. Above us was an insomniac who paced the floor for hours. The lift broke!
1 out of 5
by A verified traveller

Overpriced for what it offered

Posted 19-Aug-2015
Staff were unable to give me an invoice, which is hard when I need proof of stay to vlaim back for expenses. Bar meals expensive and very average.
3 out of 5
by A verified traveller from Glasgow

ok for a one night stay

Posted 03-Aug-2015
Pros: Comfortable bed
Cons: Decor, check in timing and we were also given the wrong newspaper order so attention to detail needs to be improved
Location: Great Italian restaurant called Riva next door.
Emergency booking as we were at an event in Inverness. Would probably not have chosen this hotel if there had been a better option but it was fine for one night. Irritated by 3pm check in and 11am check out. Room was clean and bed was comfortable, shower room was very cramped but fine, view over the river was lovely.
1 out of 5
by A verified traveller from lund

Posted 02-Aug-2015
Jag var nära att avlida pga olycka i hotellets gamla farliga trappavsatser. Blev hämtad av ambulans o körd till akuten och har sviter av olyckan för evigt. Kontaktade Expedia men fick ingen hjälp alls i en sådan utsatt situation, jag är enormt besviken
2 out of 5
by A verified traveller from Weed, CA

Old and dingy...

Posted 28-Jul-2015
Overpriced for what you get. Yes, you're on the River Ness, but that doesn't excuse outdated decor, hardly any amenities, the permanent smell of fish and chips, and no parking whatsoever except a quarter of mile away from the hotel that you have to pay for. Not worth the price paid.
2 out of 5
by A verified traveller

Great location but that's all it has to offer

Posted 18-Jul-2015
Check-in was very slow and disorganized. Clerk had trouble finding our reservation but then found. Hotel was very outdated, parking only available close by for £4.50/day. Room was small and old, very dusty. Bar/grill had awful good and poor service.
5 out of 5
for Everyone
by A verified traveller from Toronto, Ontario

Beautiful hotel on the River Ness in Inverness

Posted 16-Jul-2015
Pros: Room sizes, window view, appearance of building, cleanliness of rooms, beautiful furnishings, good price, fantastic location.
Cons: Somehow have fewer staircases required to enter rooms or simply help customers carry bags to room, give 2 room keys instead of one.
Location: Plenty of food places and grocery stores, beautiful old tourist sites, the train station, right next to Ness Walk and Inverness Castle.
Checking in was quick and easy. When we entered our rooms, we were pleasantly surprised by the large sizes of the rooms and their cleanliness. We were taken aback by the stunning view of the River Ness and Inverness Castle. The hotel, being in the heart of Inverness, was in walking distance of many stores and shops, and more importantly, the train station. The hotel looks almost like a castle from the outside. Even though there was a lift in the hotel, there were still some staircases we needed to climb with our heavy luggage. It also would have been better if there were 2 keys per room instead of one so that each person can have their own key. Overall, we received very high quality accommodations for a very reasonable price. Highly recommended!
4 out of 5
for Everyone
by A verified traveller from California

Nice hotel with a view of the castle

Posted 09-Jul-2015
Pros: It is a beautiful hotel on the river
Cons: Wifi
Hotel was very quaint. The room was nice and comfortable. It is very close to many restaurants, pubs and shops. Wifi was very weak.
2 out of 5
by A verified traveller from Monterrey

Old hotel by the river in need of remodelling.

Posted 06-Jul-2015
Lifts didn't work. No parking. Unhelpful staff. Had to switch to another hotel the first night of a lesser standing because they had a problem with the room.
4 out of 5
for Business Travellers
by A verified traveller

Nice enough. Brilliant location.

Posted 26-Jun-2015
Great if you want somewhere nice to stay for cheap right in the center. Huge bed which was nice. Generally looks a bit tired all around the edges, other than the bathroom which looked newer but had an odd smell. The breakfast is very nice and you have lots of choice. Friendly staff. It's pretty much as you imagine it to be for the price. I'd recommend it to anyone who is making a late booking and needs to be centrally located. Did the job for me perfectly.