We are sorry that your experience with us was less than satisfactory. I sincerely apologize that the electronic lock wasn't functioning properly which understandably caused you some inconvenience You did notify us and within an hour our crew was on site. Unfortunately, the call came after hours and we are located in a rural area but the response from our team was immediate. I don't feel the term "break into" is appropriate in this situation since it implies entering without consent. Our team was there to help you gain entry. This was an unfortunate situation and not one we have experienced before. We have since made changes so this never happens again.

We appreciate this lovely review! It's a beautiful area away from the crowds of a typical resort area. But, we do want to note that our sister property, restaurant Pier450 is only 5 miles away. Courtney's, too.

We regret that there was an unavoidable problem with the septic system at the cottage of the guest's first choice. Any truck parked at the first location would have been our own property manager's truck or other external workers. The problem turned out to be electrical and was difficult to diagnose so the guests might well not have seen any obvious work like digging going on. We certainly did not double rent and we don't bait and switch. We have a long history of rental to hundreds of happy guests. We did our best to find a second accommodation for this guest during the high season which is 100% booked. We are glad that the guest appreciates that we didn't simply cancel their reservation and worked hard to do the very best we could for them.

As hard as we try, sometimes things happen. When they do - like this septic issue at the original house - we try our very best to accommodate our guests. In this case, finding them an alternate property during the height of July was difficult. So, the replacement cottage (of equal size and only a block away) was not 100% perfect because it was not planned for guests that week. But, I have to say that we tried hard for the two sets of guests scheduled at Culag who had to be moved until the septic issue could be diagnosed. Most owners would have just cancelled the guests completely so we feel a little sad at this review. At least no one can say we don't take every possible step not to cancel guests' bookings when the inevitable goes wrong at some point.

We so appreciate our return guests and are extremely apologetic that any guest would find one of our houses less than spotless. Since the time that this guest visited us, we have changed to different cleaners and more oversight. We are very pleased with our new cleaners and trust that guests will once again find our Scotland Yards houses to be in great order when they arrive. We take pride in being a cut above. We are sorry that we failed in this instance but are happy that we corrected the problem.

We're so sorry about the bathroom heater making a noise. We've checked it out. Also, we will review the mattress. We strike to provide the best possible experience for our guests.

We are an "away" destination. The best groceries and the like are about 15 miles away. But there are some local things too, like saint Mary's City and Point Lookout State Park, plus kayaking and biking. We are also excited to be working on opening a new destination location that will include a 450 ft pier (Pier450) and restaurant very nearby our houses. As to the jellyfish, some years they are virtually none some years there are a few more. If they are around, it's usually late in summer. It just depends on the amount of rainfall we have had. Jellyfish like dry weather and high salinity. Very few guests had trouble with jellyfish this year but we agree it would be great if there were none at all! We appreciate the kind comments, too!

Steaming crabs is such fun! Thanks for staying with us.