Scala Nuova Shopping Center

Clean room, helpfull staff brekfast was nice too

Lovely resort

We stayed at this hotel for three nights in one of the nicer rooms (with the large hot tub on the terrace). On a positive note: the hotel is beautiful and very well maintained. While the staff at the hotel are all friendly and helpful they are not particularly effective (maybe not well trained)? - for example housekeeping made the beds (on the days we called to have room serviced) but didn’t replace coffee cups and coffee pods (need to call front desks). The biggest issue affecting our stay was the incredibly loud party (music and light show) immediately below our room that went until midnight on our very first night. Sounded like the band was at the foot of our bed. Ruined the first night at the hotel and the next day we had a 5 hour tour of Ephesus on 5 hours of sleep. The response of guest relations (and I assume management) was: we have these events from time to time and there won’t be any more during your stay and we apologize. One of three nights ruined, the tour the next day challenging. No real effort to make good on the issue. This was also never mentioned at check-in - seems a good thing to give a heads up about - we have a very loud party with light show right below your room - want a different one? So, while a beautiful hotel make note that the hotel cares more about the events in the hotel and the revenue they generate than they do their guests.