Saunders Beach

My family and I made so many wonderful memories in the Bahamas that we'll cherish forever. The beach was absolutely beautiful, filled with sea life, the grounds were well maintained, and the aquariums throughout the resort were incredible. That said, for the price, I expected much more from the overall experience. The staff was very inconsistent. While we encountered a few employees who were genuinely kind, welcoming, and helpful, the majority made us feel as though we were inconveniencing them whenever we asked a question or needed assistance. The shuttle service between the towers was also frustrating. The shuttles were inconsistent, and instead of greeting guests, drivers often just shouted, asking where everyone was going. The food was expensive, difficult to obtain at times, and underwhelming. Several advertised amenities also weren't working, (i.e. outdoor showers for rinsing off after the beach and water bottle refill stations.) We stayed in a one-bedroom suite, and the layout was great for our family of four, but the room felt dated and showed signs of wear. The refrigerator had a tube sticking out into the walkway, the living room A/C wasn't working and developed an odor (maintenance fixed it quickly once reported), and the balcony was dirty with trash left behind. Overall, the property's natural beauty is undeniable, but for a resort at this price point, I expected better service, maintenance, and attention to detail.