I didn't like that I couldn't contact the property owner prior to paying for it. I wanted to ask about its location. We wanted to stay in a secluded place, but this place was in the middle of a busy intersection surrounded by pretty ugly (industrial, contractor supply(?), traffic light and street lights right out the window...traffic noise) views. If I could have learned that prior, I would not have rented it. After I booked the place, I asked the owned to contact me, but I was never contacted prior to my arrival. When I arrived and saw where it was, I tried to cancel, but was not allowed to. I ate the whole cost. I ended up staying at a very nice place in Lake Placid for less! The owner said by me canceling she couldn't rent the place for the weekend. However, I didn't rent the place until the day before. There were a lot of vacancies (April) and I am sure anyone who saw where the place was located would rather rent elsewhere.