Sara Lake

We stayed at Aspen Suites at the beginning and end of our Alaska trip. We appreciated the cleanliness of the room as well as the in-room kitchenette. We would definitely book again if in the Anchorage area.

Huge property with stellar views. It's a very busy property, but our room was quiet and comfortable. The tram up the mountain and the restaurants up on top were good. The gym was easily accessible.

Several issues that concern me. When I arrived I had asked for a room on a lower level. I was told that no changes could be made. My wife and I are in our 70’s and we were put on the third floor with no elevator. I was informed that because we didn’t request directly through this lodge again no changes could be made but she never looked at the computer screen to see. Next, we were there 10 days and our room was supposed to be cleaned every three days. That never happened. It was partially cleaned only 1 time. That partial cleaning was our fault because we came back in the midst of the room being cleaned. That was the only time our room was cleaned. Would I stay at this location again. I don’t think so. There are plenty of places we could stay at the same price and would experience follow through on staff’s responsibilities. All the staff were pleasant and communicative. Our room did not have a Mountain View that shows on their website. Out our window was an overgrown lot with trash.