Sapa Lake

I took the standard room and it was very clean and modern. It is very small and compact, you litterally open the door into the bedroom and there is another door for bathroom. It was very hot when I was there, the A/C wasn't very strong but with the fan on, I could sleep well. The door key is also used to power the room and this is common in many places. So during the day, the room got hot and the fridge, warm. It takes about 20 min for the room to cool down once you put the power back on since it is a small room. There was a power outage in the middle of the night so it got real hot, for about an hour while power was restored. I heard power outages are comon in Hanoi so not the hotel's fault. For the price and location, you can't go wrong. If you want your fridge and room to stay cool during the day, I was told (unfortunately only during checkout) that I could have asked for a second key.

The hotel itself is really nice. We loved the pool and the spa staff and reception staff were really friendly and helpful. We had an unfortunate interaction with the restaurant staff on our last night where they kept ignoring us for the entire time and being quite rude, forgetting half our order and only waiting on other tables. Eventually we got up and left as we got tired of waiting for service and it left us quite upset. It was a bit of a hassle trying to get them to honor the expedia 20% off discounts with the VIP access but eventually they did at reception, i feel this was more a lack of communication to the other departments within the hotel. We did have to get up really early for a bus the mornjng we left and they put together breakfast bags for us which was really nice.