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Reviews of Hotel Central

3.5 out of 5
Hotel Central
Rua de Angola, São Tomé Island, São Tomé

Reviews

8.2

Very good

Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 8 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

sahar

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not approve of Expedia reservation and had no room. Need refund.
Stayed 5 nights in Dec 2023

10/10 Excellent

Isac

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Noisy at night because os so many dogs on the streets looking for food.
Stayed 6 nights in Jun 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent good value centrally located hotel
This is an excellent centrally located well-kept hotel. Close to supermarket, restaurant and sites of interest in town, Friendly staff but language can be a bit of an issue
Stayed 1 night in Dec 2022

8/10 Good

Rebecca B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Given Options Available in the Capital
Great location in the center of the city. It also happens to be the best location to change money. The wifi was good, but the rooms are very small - smaller than suggested in the listing. We would not recommend using their airport pick up/transfer service. There are limited options available for hotels in the capital, so we still recommend Hotel Central.
Stayed 1 night in Aug 2022

8/10 Good

Isac

Business traveller
Liked: Cleanliness, staff & service, amenities
Gostei da limpeza. Os equipamentos não são bem conservados como o ar condicionado e o gerador. Nao verificam se as lâmpadas dos quarto e do banheiro todas funcionam. Tive que pedir para mudar-me do quarto por causa do ar condicionado velho e que não funciona bem. Precisam trocar algumas unidades de ar condicionado.
Stayed 9 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience I've had for a long time.
I was intrigued to see a little bit of the second smallest country in Africa, and learn a little about its religions and history; so I booked to stay in Hotel Central from Monday November 9th through Friday November 13th. My expectations were neither too high nor too low but in reality the visit was one of the best I've had in years. The (paid) shuttle was waiting at the small but efficient airport and in fifteen minutes, I arrived at Hotel Central. The owner and some of the hotel team greeted me on arrival and in no time I was settled in. It has to be said that guests were few, chiefly because people are not travelling much these days but the hotel, with its own small restaurant, was functioning very well. The restaurant, complete with a non-smoking area, was where I took breakfast (part of the room rate) and if needed, lunch from a varied menu. The restaurant closed around seven in the evening, so eating out for dinner was necessary, but easy to manage with a small selection of (capital) city centre eateries. Portuguese is the language of both the country and the hotel. English was rarely spoken anywhere but did not prove a problem. The hotel is not a beach hotel but for sightseers, discoverers and business people it is perfect. It must have been good because I could not resist booking one more night at the hotel. The friendliness and homeliness of the whole hotel team is enough of a reason to visit this hidden gem of a hotel, on a hidden gem of an island, called Sao Tome.
Stayed 1 night in Nov 2020
Response from Costa on 18 Jan 2021
Dear Philip, Thanks for sharing your experience and for your lovely comments. Your stay at Hotel Central was a pleasure for us and we hope we'll meet again!

10/10 Excellent

Oluwafemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the Best.
I chose this hotel based on the positive reviews on the site. They were not wrong. Helena, Jose, Carolina proved the perfect hosts. From the strategic central location, generously sized clean bedroom with aircon, fridge, tea making facilities to the lovely breakfast served each morning. This is an uber reliable boutique home from home. The icing on the cake was the airport shuttle driver waiting on my delayed flight till about 1am in the morning to pick me up. It was the best omen to a truly satisfying trip.
Stayed 3 nights in Mar 2020
Response from Inês Costa on 21 Mar 2020
Hello Dear Oluwafemi, Thank you so much for this lovely review. Giving this kind of experience to our guests is what drives us and make us love what we do. Hope to see you again in São Tomé soon!

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfaches Stadthotel in Sao Tome mit freundlichem, hilfsbereitem Personal, für mich war Alles vorhanden was ich brauchte, nur schade dass die Restaurantbar im Haus schon gegen 19h schliesst! schliesstRestaurbrabeabrbraha
Stayed 7 nights in Feb 2024

4/10 Poor

Carlos

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel Central
Quartos e casas de banho muito degradadas. Pequeno almoço fraquíssimo. Quando chegamos a pessoa que nos fez o check in (muito simpático e solicito) andou connosco de quarto em quarto a procurar quartos que estivessem limpos e arrumados (pq boa parte deles, apesar de já serem 18h, não estava pronto para check in). O chuveiro não funcionava bem, estava sempre a saltar para a torneira.
Stayed 1 night in Jan 2024

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality of Elena and her team are outstanding. Enjoyed very much. One week is not enough!
Stayed 7 nights in Oct 2023
Response from Inês on 23 Oct 2023
Thank you so much Hiroyuki!It was really nice to have you at Hotel Central.Hope you'll come back!

10/10 Excellent

Anders

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Inês Paz on 28 Apr 2023
Thanks Anders! :)

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2021
Response from Inês Paz on 10 Nov 2021
Dear Xavier, Thank you very much for taking the time to rate us. It is extremely important to have our client's feedback, in order to keep improving! Hope we'll get the chance to welcome you again in São Tomé.

8/10 Good

Isabel

Stayed 1 night in Jan 2020

8/10 Good

ジョー, 大阪

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サントメの街のど真ん中にあるホテルで、どこに行くにも便利でした。 頼んでおいた空港送迎もスムーズでした。 朝食もシンプルでしたが美味しかったです。
Stayed 1 night in Dec 2019
Response from Inês Paz on 29 Jan 2020
Hello! Thank you very much for your feedback. Is is very important for us to keep improving. Hope we'll see you again in São Tomé! Regards from all the team.

8/10 Good

Vincenzo, Milano

Travelled with group
Liked: Cleanliness
In ottima posizione nel centro della città di Sao Tomè ma in una strada molto trafficata nelle vicinanze del mercato. Nel complesso il soggiorno è stato gradevole.
Stayed 10 nights in Nov 2019
Response from Inês Paz on 19 Dec 2019
Hello Dear Mr. Vincenzo, Thank you very much for your feedback. It is very important for us to keep improving and giving our guests the best experience. We’re very glad that you enjoyed your stay. Hope you’ll return! Regards from all our team.